If you received the package and it contains the wrong item or an item is missing, well work with you to make it right. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. Each product page contains a "Size Chart" link to handy sizing charts beneath the product's available sizes so that you can determine how your size will convert between various genders and ages. The manager tells me to go get my shoelace. Never again I put the step in that store. There was no other customers in the store but me. When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. Receipt of submissions will not be acknowledged and information you provide is subject to our Terms of Use and Privacy Policy, each available at finishline.com and jdsports.com and from our Customer Care teams upon your request. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. Provide the shipping address and destination for your order. When I ordered the sneakers the customer service representative sounded like they were unprofessional. all these negative reviews aren't doing anything but the ftc can shut them down. It's like eating at a restaurant where the food sucks. I called them and they could see my order but didn't know why it hadn't been sent to me. The salesperson was nice and helpful. Absolutely! Why would they let me order/purchase an item and anticipate the product And then find out upon delivery that it was canceled? The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. Do not trust finish line with your debit card number. Order placed on 2/5. Dealer A's 3rd order is still OK so it also gets scheduled and uses up his final allocation. WebUnless your Target is 24 hours, I don't think you will get an email saying it is ready for pickup until the morning when somebody arrives to open the store. This was my first order and will be my LAST order from Finish Line! Bought an item online on Thursday. Each state or locality may change its rules from time to time as to what types of products and what dollar thresholds are eligible and not eligible for the holiday exemption from sales tax. WebI call customer service and say you know you tell your customers it will take 3-5 business days and she says oh well it could take up to 10 busines days because the items actually ship from the store we dont have a seperate warehouse for finishline.com. This will surely increase the credibility of your complaint. #finishline is the worst site ever. As stated in our policies, sellers must list the exact same item, in the same format, as the item represented on the detail page. Basically he told me that the website had issues and they had to cancel my order. ), that is what she told me later. Once I waited in a digital line b/c internet traffic was so heavy, I was able to select the shoes and start the checkout process. I can't even cancel the order (i don't see how) and they're not replying to my ticket, it's fricking crazy. Find the nearest store by using our online Store Locator. We know you want your sneakers and we'll do our best to keep you informed about hot releases and product sellouts. She walked away and I saw slight tears rest in her eyes. Thanks. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. If you select PayPal or PayPal Credit, youll be directed to PayPals website. I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. If you have a Finish Line Gift Card that does not have a pin number on the back, please contact Customer Care for assistance. This company need to hire good people to handle customer complaints.I bought a sneaker for my son and pay for ups shipping, I was shipped with ups but end up in local post office.the post office some how misplaced my package.I spoke to finish line customer service and was promised to get a replacement with 2days shipping.when I called next day to verify if package was shipped, It was not and they telling me to go pick up my package at post office.after I explained in plain english that the package is lost by post office.I ask to speak to a manager but was not allowed to speak to managerI wont be buying nothing here again.they should start the star count from zero not 1 so i can give them zero instead of 1 star. My son's grandmother who lives in a different state purchased shoes from finish line for Christmas. Accessibility Resource Center Skip to main content. You can pay using a Finish Line gift card. Last weeks restocking probably filled the remaining orders from the week before and this weeks restocking will go to filling last Friday's orders (mine). She stated rhe total price was $168.**. I know I ordered something Thursday, shipped Friday, but I wont get it till Monday. If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. Now store won't refund me my CASH until I drive into one of their stores and return the item they sent to me in error. However never received so I canceled order so I could purchase again in time for Christmas, and they will not refund my original payment! i want to order two pairs of shoes from your website. And there are two of you. This is a MAJOR issue. Upon entering in the Carolina Place Mall Finish Line we seen 3 of the same shoes priced at $160, $160, & $70. Give your email address, develop a robust password, or utilize your email account to finish the signup. Finish Line strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change. There was a girl, Makayla (? For a second it looked like a great deal for a pair of running shoes - after placing an order and assuming everything was fine, I got an email a day later saying that my order was partially canceled, the shoes bring removed only. Neve shopping here again! By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Your order confirmation email will have a purchase ID number at the top of the email. I had to call again and they stated they would expedite my shipping which was a lie. With our Buy Online, Pick Up In Store Program, we do our best to make it easy for you to find the item you want online, purchase it and pick it up in store. She said it's the policy. Ooverall nice products and great prices. I asked the cashier if I can get free shoelaces or another pair of shoes. Why not just send the two exact same shoes in the same shipment box instead of screwing their customers. Horrible customer service. Dont mean to be rude. Use your STATUS across our brand family, JD Sports and Finish Line. Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality. So, after many failed attempts I decided to call it quits. Everyone I spoke with was polite they just didn't have protocols to address this particular issue. This could be attributed to no inventory available or insufficient/incorrect billing information." I just want to cance estimated wait time 47 mins I have a screen shot of 4 hours 11 mins and counting. But to put that on the paying customers is offensive. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance". Unprofessionalism and Neglected three customers to purchase. When I told her this was an unacceptable answer and asked to speak with a customer service manager she told me none were available, I argued with her for several minutes before she agreed to find me a manager and placing me on hold yet again. I told him if it wasn't for him I would just walk out. The more you know, the better chance you have at getting your hands on the hottest products out there. Select "Place Your Order" to complete checkout. Placed order online only to recieve someone else's order a week later along with all of their personal information in the box! I had to ask for a manager who agreed to call a store and have them ship me the correct color once I shipped the return using a label he would send me. I was 0.03 cents short so I decided to order a second pair of shoes. You'll get a. Finish Line reserves the right to modify or cancel this offer at any time. If the gift card you applied covers the orders Total amount, you will not need to enter your credit card information and you can proceed to the next step in the checkout process. Plus I sent an email two days ago and still no response. For the smoothest, fastest shopping experience on finishline.com, we recommend using the latest version of any of the following browsers: We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. Finish Line reserves the right to restrict product quantities per order at our discretion. This means that there maybe a delay with Amazons systems in processing and confirming all the buyer payment details for orders. I overheard her telling him to quit but he remained apathetic towards her plea. I called again but was on hold for so long I finally hung up. Tip for consumers:Do not order from them. For now there is nothing for you to do other than wait for it to complete processing. We get about 1 order every week that takes a bit longer to process but most do resolve within the 24-48 hours stated by etsy. Dec. 27, 2022, at 10:00 a.m. First they sent two different sizes and style shoes in the box. They didnt even offer a refund and could not tell me if a pair would even become available or if they did when. WebFinish Line reserves the right to restrict product quantities per order at our discretion. I regret that I did not record it. Wait times vary based on demand. Not let us find something similar or nothing, just sorry. I again said to her there was no one in here. I will not be ordering online with Finish Line Again. All team orders must be placed within a Finish Line store. Personal Business. Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. Buy Now, Pay Later. Interest Free. In addition to shipping, Finish Line has made some of its products available for in-store pickup. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. I WILL NEVER PURCHASE ANYTHING FROM THIS PARTICULAR BUSINESS AGAN! Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. Finish Line provides customer support through a toll-free phone number, email, and live chat. Each product page contains a link to handy sizing charts beneath the product's available sizes. I went to track them and they were in Puerto Rico! and unable to order using the app as well. Two days later, I tried placing an order with JD Sports and the SAME thing happened. The man messing with this girl looked to be of great strength. Click on the Sign In link and then the Forgot Password link. We limit one discount per eligible customer per day. ), so this is new to me and completely weird! Youll receive another email when your item is ready to be picked up in-store. Finish Line, 5 out of 5 stars. That sounds more like Amazon are causing the delay by holding back the orders before releasing, perhaps similar to a velocity review if you have a sudden increase in orders, rather than a site glitch? Postal Service (USPS) After waiting over 2 1/2 weeks for the shoes to arrive I went to the ups website to track my order to find it had never actually shipped from your company. Pending Order Link Seller Central Help Page:

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