Please donate to Westminster Confidential to allow me to continue my reporting. Then nothing will happen. You can change your cookie settings at any time. Monday to Friday, 8am to 6pm. This might explain why so few special reports have been made to Parliament. Ombudsman Rob Behrens wrote to William Wragg MP, Chair of the Public Administration and Constitutional Affairs Committee (PACAC) with an update on our ongoing investigation into DWP's communication of changes to women's State Pension age. The DWP now has three months to report back to the Parliamentary Ombudsman, specifically on what action . Looking for a report we published more than three years ago? Plane passenger praised after refusing to give up window seat for honeymoon couple. In our submission we discuss our broad support of the measures in the Bill. Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 916 0647 Martin Compston and Kevin Bridges enjoy Celtic Scottish cup semi-final win with boozy celebrations. And this was changed 4 yrs ago . We use some essential cookies to make this website work. From: The Parliamentary and Health Service . Textphone: 0800 169 0314 You have rejected additional cookies. The Parliamentary and Health Service . Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4600 Monday to Friday, 8am to 5pm. We seem to have a government that is quick to call out Russia for breaking international law (and rightly so) yet refuses to explain the rationale for itself failing to comply with the Parliamentary Commissioners Act as you have so correctly identified in the last paragraph of your article. Both the High Court and Court of Appeal have supported the actions of the DWP, under successive governments dating back to 1995, and the Supreme Court refused the claimants permission to appeal.. This is to reduce wait times and make sure we quickly identify significant service failings. What the hell is going on, one minute were are gathering pace for a conclusion, and compo and now we are going backwards, will the dwp please act faster, and just solve this massive indecency for us poor women. Over 118,000 people with disabilities and health problems are facing injustice by the Department of Work and Pensions after being denied the right to compensation following a government blunder over benefit payments, the Parliamentary and Health Service Ombudsman has said today. I have also had warning tweets from some other people saying I had to take down any references to Waspi or the Pension Reform, Alliance or else which I have ignored. Our warnings fell on deaf ears as the Waspi women rejoiced in the fact that an independent and impartial body was going to resolve their complaints against the DWP . Is totally unacceptable. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Under further questioning she added: We are looking at how those will need to change theprovisional views that are not yet public but that some individuals have had sight of. Textphone: 0800 121 4523 Rob Behrens, the Parliamentary Ombudsman, has asked the Commons Public Administration and Constitutional Affairs Committee (PACAC) to intervene on his behalf and summon the heads of the Department for Work and Pensions and the Environment Agency to appear before them to explain why they are ignoring his findings and refusing to compensate people. Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0140 Taking an holistic view of these points it is easy to see why this ineffective quango of an Ombudsman service is left in place by government. Textphone: 0800 121 7579 WE WILL NOT BE SHARING YOUR POSTS, OR CONTRIBUTING TO YOUR BLOGS UNLESS THEY START TO BE ACCURATE. Monday to Friday, 8am to 7.30pm, British Sign Language (BSL) video relay service Dont wait for the Nxt payment. Complaints about DWP 31 January 2023 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644 David does not need your permission to write about these issues and who exactly are you going to take it further with? In my evidence to the PACAC, I highlighted the fact the committee wrote to the Environment Agency, requesting a reply by 12th September. United Kingdom ombudsman.org.uk Joined September 2011. The claimant, Miss U was transferred from incapacity benefit to ESA, but the DWP failed to assess her for income-related ESA. We've made changes to the way we handle NHS complaints. We also use cookies set by other sites to help us deliver content from their services. In July 2021, the Parliamentary and Health Service Ombudsman (PHSO) ruled that the Department for Work and Pensions (DWP) failed to communicate the changes to women born in the 1950s with enough . And back to the 60 dont . Textphone: 0800 121 4493. It is paid 4 weekly not monthly, Janet..718 40 is the max you will get. Share this article Tweet. They may ask to see a copy of your final response, if you received it by letter. They weren't happy that six test cases were used to drill . She paid tribute to the dogged determination of women born in the 1950s who continue to campaign against the injustice they have suffered due to changes made to the State Pension age. The DWP has ignored deadlines set by the Parliamentary Ombudsman in previous pension issues. I should be 2yrs in front with my stamps . The Ombudsman is generally portrayed as a knight in shining armour. This arranged advertising and recruitment of new staff and interviews. We publish information about the number of DWP complaints investigated by the Parliamentary Ombudsman in the DWP annual report and accounts. Update on the PHSO Investigation. 4.Despite four requests to the Cabinet Office concerning the legality of the Ombudsman remaining in office after his term of office expires, the Cabinet Office has remained silent. going to see what the next payment is and if its the same i will be on there case. 25th April 2023. Its hard enough being made to wait 6 years longer to claim it but to still keep being robbed after. But consider, for example, the recommendations made in 2021/22 (parliamentary). Friday, 8:30am to 4:30pm, Check if you can use the video relay service on a mobile or tablet. All this is yet another blow for these badly treated women who may still have to wait years before they see any money. You will be part of social history in exposing injustices against Women. Media. It is not surprising that the largest number of complaints to my Office concern DWP given the size and nature of DWP's business, serving as they . Previous How to prepare for a PIP appeal tribunal Cue Ombudsman with statement lamenting his lack of powers. It amazes me . A RT is not an endorsement. There is not an MP without a constituent who has been affected. In July 2021, the Parliamentary and Health Service Ombudsman (PHSO) ruled that the Department for Work and Pensions (DWP) failed to communicate the changes to women born in the 1950s with enough urgency, finding it guilty of maladministration, and is currently investigating the harm caused. Enter your email address to subscribe to this blog and receive notifications of new posts by email. (LogOut/ The Parliamentary and Health Service Ombudsman has conceded a judicial review of decision-making potentially affecting 3.6 million 1950s-born women. Welsh language telephone: 0800 169 0296 The Parliamentary and Health Service Ombudsman (PHSO) 19.18. You do not have my permission to take this anywhere on my behalf. The video relay service uses a free plugin. The findings vindicate the years of campaigning by the Women Against State Pension Inequality (WASPI) Campaign and the . High level of attrition amongst caseworkers Waspi women's hopes were boosted by a symbolic victory in July, when the Parliamentary and Health Service Ombudsman said the Department for Work and Pensions (DWP) should have given them more . The draft Bill abolishes the existing Parliamentary and Health Service Ombudsman (PHSO), Local Government Ombudsman (LGO), merging their responsibilities into a single PSO. The most notable was a case over compensation for people who had not been properly informed that they would lose their index related guaranteed minimum pension if they worked in the private sector. Back to 60 came back last night criticising the statement saying that their arguments for a judicial review were granted at the time and the Supreme Court used the argument that their case was out of time for the court to hear it -not that the original arguments were wrong or else the judicial review would never have been granted in the first place. Would hauling the DWP before PACAC make a difference shame the Department into action? She continued: While we are debating women in poverty, it has to be said that there is a widespread view that the way in which those women have been cruelly treated would never have happened to men. Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433 Like many others, I can back this up with worsening state continuing over three ombudspersons. The group has asked for support through a Crowdjustice appeal to fund a High Court judicial review against the Parliamentary and Health Service Ombudsman (PHSO). DWP will not investigate a matter that is being considered by the Ombudsman. Watch a video to check if you can use the service. Textphone: 0800 232 1975) But the government appear to have extended his term in office for another two years against what is laid down in the 1967 legislation. Change), You are commenting using your Facebook account. The Parliamentary and Health Service Ombudsman has conceded a judicial review of decision-making potentially affecting 3.6 million 1950s-born women. But the PHSO has a powerful spin machine. Go to thevideo relay service. When the Parliamentary and Health Service Ombudsman (PHSO) decided, in November 2017, to investigate Waspi complaints made to the DWP and ICE, it was to 'streamline' the complaint process and shorten the time to resolution. The International Ombudsman Institution (IOI) carried out an independent review of the Parliamentary and Health Service Ombudsman. George Edwards, 18, was found unresponsive at his home, clutching a teddy. Some 60 MPs have now backed a Parliamentary motion by Labour MP Ian Byrne calling for full restitution which is the position of BackTo60 and We Paid In You Pay Out womens justice group. Alongside that came poverty, indignity and hardship, which those women will not easily forgive. Monday to Friday, 8am to 6pm, British Sign Language (BSL) video relay service Get the latest money news from the Daily Record with our weekly newsletter. We lay our annual reports before Parliament each year. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. It has given them grace with covid for two years . Ms Gibson made the comments during a cross-party debate in March on support for women in poverty which was held following an application from DUP MP Jim Shannon to the Backbench Business Committee. ~System! 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I paid in 42 years n.i. Between April 2010 and November 2018, it rose from 60 to 65 for women, and in October 2020 it increased to 66 for both men and women. 8,107 Followers. Take this headline, for example: One in five benefit-related deaths involved sanctions, admits DWP. Both the High Court and the Court of Appeal have given judgment on this matter, in favour of the government. Textphone: 0800 169 0286 To help us improve GOV.UK, wed like to know more about your visit today. Monday to Friday, 9am to 5pm, British Sign Language (BSL) video relay service Enter your email address to subscribe to this blog and receive notifications of new posts by email. Ombusdmen should be provably independent and have powers to apply sanctions against wrong doers even if it is the government itself. It will take only 2 minutes to fill in. The Parliamentary Ombudsman has investigated similar issues previously and has recommended that significant compensation is paid as a result of serious maladministration in respect of pensions. Contact the office youve been dealing with, Ask for your complaint to go to a senior manager. If more large-scale recommendations were made, might not the number of organisations complying reduce? In August 2022, PHSO carried out research to better understand what impact the pandemic had on public attitudes towards complaining about the NHS. PACAC asked questions about compensation and it was mentioned that recommendations to pay compensation in excess of 10,000 can be made (severity level 6). Partner of missing Reece Rodger still telling their son 'Daddy's gone fishing' six weeks on. PACAC itself must also take responsibility for failing to follow up on their own correspondence. Or by navigating to the user icon in the top right. New PIP plans include sharing health assessment report with claimant before award decision is made. You can change your cookie settings at any time. I have paid my full stamps and more in so why this discrepancy?? @PHSOmbudsman. It also tells me Im in debt to them for not putting self employed accounts in . Monday to Friday, 8am to 6pm, Telephone: 0800 731 0297 Wolverhampton Find out about the Energy Bills Support Scheme, 2. Dear Prime Minister, We write to ask that you commit the new government you form to resolving a long-running injustice, without further delay. Textphone: 0800 916 0651 Julie Gardiner, you do not speak for me. At the time she said: We cannot talk about women in poverty without acknowledging the great injustice inflicted on women born in the 1950s, who were robbed of their pensions and had their retirement plans thrown into chaos when the retirement age was raised with little or no notice, depriving them of tens of thousands of pounds of their rightful pensions. The pay out would have run to millions of pounds and the DWP decided it would ignore the Ombudsman because legally they can. How long an investigation takes varies depending on its complexity and the amount of evidence to review. I havent worked for over 4 yrs because of illness. But its useful for the enemyi mustve literally spent thousands of hours trying to deal with ombudsmen over the years.its part of the system, run yourself tagged trying every option again then youre worn out/ spent what little resources you have and just in a much worse situation than before you tried.it is the plan! More specifically, the key issues are: (a) whether the The parliamentary ombudsman has ruled that the Home Office should apologise and pay Mr R 5,000 in compensation for "maladministration and delay" in processing his case. 8th June 2021. The investigation will now focus on a representative sample of complaints and how any such maladministration should be . I have watched the inevitable decline in the Parliamentary and Health Service Ombudsmans ability to perform his function as required by law and have made comment on your previous blogs of 27th January and 19th February (the latter relating to the treatment of whistleblower Dr.Chris Day). You may need to change the security settings on your device to install this. Monday to Friday, 8am to 6pm, Telephone: 0800 171 2345 This is a multi-staged process, and the Ombudsman has not given his final findings on the investigation. ThankYou again David for supporting All #50sWomen. you can ask your MP to send your complaint to the Parliamentary and Health Service Ombudsman. To complain about an organisation that provides DWP services, for example employment programmes or health assessment providers,contact them directly. Sad to see that the situaton has become even worse. READ MORE: PIP: You could get up to . Fran & Ros are two of the 1950's Women whose own complaints, which initiated with the DWP over two and a half years ago, have now escalated to the final Parliamentary Ombudsman (PHSO) stage. Change). Around 3.8 million women could receive compensation of up to 10,000 following an investigation into the way the DWP handled a change to the pension rules. We do this independently and impartially, without taking sides. The difference between people wanting compensation are the ones . [The ombudsman] will now reconsider his findings and the outcome will impact not just the six, but 3.6 million others who made similar life choices without the information the DWP should have . Welsh language telephone: 0800 731 0453 The disclosure of the latest delay is buried half way through an update on the situation on the Ombudsmans website published on February 18. Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122 The second case involves one family but it is one of the most egregious cases I have heard in Whitehall. Not a lot of money. https://www.whatdotheyknow.com/request/names_and_positions_of_senior_st#comment-102846. By the time I left the department had vastly expanded, had outsourced recruitment, and appeared to spend most of its time working on a complex performance review scheme. Sue, who works in an Ellesmere Port store in Cheshire was approached by a woman with two young children in something of a state of distress. However, DWP will not take any action until the investigation is complete as it is bound by the judiciary process. Contact the Child Maintenance Service or Child Support Agency. The retailer's trendy trousers are part of its M&S Collection range, which features a wide variety of easy-to-wear wardrobe staples that combine classic and contemporary styles. This is the panel where: Rob Behrens has the final say on key EAP issues and he also chairs the Board (see comment 30/3/21): https://www.whatdotheyknow.com/request/expert_advisory_panel#comment-103447. The Parliamentary Ombudsman has told the DWP to give a claimant 7,500 compensation and called on the department to compensate 118,000 other claimants it says have been treated unjustly, in a report released this month. 66 yrs old, Why is it waspi doesnt want full restitution. In July 2021, the Parliamentary and Health Service Ombudsman (PHSO) ruled that the Department for Work and Pensions (DWP) failed to communicate the changes with enough urgency, finding it guilty . Some of you may have seen reports on social media concerning the Parliamentary Ombudsman's provisional findings in his investigation into DWP maladministration of the communication of State Pension age changes for 50s women. You must contact them within 6 months of getting the final response from the DWP. Whilst Mr. Behrens legally holds the position until 31st March, it is by no means certain that after 31st March, he will lawfully be in office. https://www.disabilitynewsservice.com/one-in-five-benefit-related-deaths-involved-sanctions-admits-dwp/. Go to thevideo relay service. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Its discrimination when we have both worked long and hard and paid full stamps. READ MORE: The latest DWP news I wrote about this in August- see here. With excuses after excuses. This statement was news to the six original complainants and many other women who assumed that the second stage of the inquiry whether any of the women are entitled to compensation for this injustice who assumed that the inquiry which has taken years was proceeding however slowly not that it had been halted. also why arent waspi working with the rest of us to get the best outcome? Parliamentary and Health Service Ombudsman's Annual Report and Accounts 2021 to 2022. If weve made a mistake, well put it right as soon as possible and apologise immediately. The complaint came from Ms U via the London borough of Greenwich welfare rights office- who was put in the wrong lower category of the employment support allowance despite being in very poor physical and mental health with little or no savings The Ombudsman ordered the Department to pay her 7500 compensation and five years of arrears totalling 19,832.55 plus interest. Both Fran & Ros have been selected as two of the six lead cases in this investigation. Bigger story there surelyhow do you compensate for lives not lived? Many have faced financial ruin, and, worse, many have died due to ill health without ever receiving their rightful pension.. "I pay tribute to the dogged determination of the WASPI women to campaign against the injustice they have suffered. The lack of candour and creepiness of what goes on to deny evidence, defend negligence, and denigrate customers is tragic and is harming the countrys Services. It's set to be a summer of change at Ibrox with a number of players coming and going as Beale attempts to take the fight to Celtic. We can disagree without resorting to threats or bans. Corporate publications. Just read your comment on your pension about your money being short . This will tell you the outcome of your complaint, and how to contact the Independent Case Examiner if you are not satisfied. Update on the PHSO Investigation Some of you may have seen reports on social media concerning the Parliamentary Ombudsman's provisional findings in his investigation into DWP maladministration of. 3,221 Following. You will have seen that from the early-day motions. You have rejected additional cookies. (LogOut/ In recent months, several MPs have called for action to be taken before the Ombudsman publishes its final findings, including SNPs Patricia Gibson. We will continue to investigate complaints not related to State Pension age changes under the normal DWP complaints procedure. Dont worry we wont send you spam or share your email address with anyone. You can make a complaint if youre unhappy with the service provided by DWP, for example if: A complaint is defined as any expression of dissatisfaction about the service provided which is not resolved by operational staff as normal business. And if thats the case . Dont include personal or financial information like your National Insurance number or credit card details. The supporters at Hampden made the morning TV show in a discussion about this Saturday's service. A few bullet points for your readers: 1. That is not satisfactory in terms of being the only organisation in the public service that provides redress free of charge to citizens. Only a suggestion. Their submission goes over ground already covered by complaints from the original six women who raised the issue. The link to it is here. If youre not happy with the final response from the DWP Complaints team, you can ask the Independent Case Examiner to look at your complaint. Telephone: 0800 731 0122 Last July the women called for a fair and a fast solution when the Parliamentary Ombudsman found that some women born in the 1950s had been victims of maladministration in the way the changes to . The Line of Duty star and Scots comedian were raising a few tipples to the 1-0 victory at Glasgow's Hampden park on Sunday. Otherwise the DWP can carry on making excuses. Use the contact details at the top of any recent letters weve sent you or thecontactdetails below. He ignored that and numerous women have told me they were not aware of the change then. Personally I think it is perfectly reasonable for PHSO to request additional information from DWP and give them time to respond. this even includes the Party Wall Act which is very complicated and open to abuse; as with all things under this conservative government: if you are too poor to go to law, there is no justice. Telephone: 0800 169 0283 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 151 2012 Welsh language telephone: 0800 232 1979. The committee also heard how the Ombudsman was hamstrung by the failure of the Cabinet Office to pass new legislation to give him greater powers and the latest progress in the 50swomen maladministration claim. Previous article WASPI's Campaign shortlisted for 2023 Purpose Awards! Robert Behrens, Parliamentary Ombudsman Robert Behrens, the Parliamentary Ombudsman, has halted his maladministration investigation until at least the end of next month leaving 3.8 million women who have delayed pensions having to wait even longer to find out whether he will recommend any compensation. David is a journalist and these are matters of legitimate public interest. So complex was this that staff needa days training simply to complete the performance review form. Bindmans also wish to support WASPI women to bring maladministration complaints to the DWP and, if necessary, ultimately to the Parliamentary Ombudsman. And the mess ups people are having with wrong pavements . In these exceptional circumstances, we ask anyone who has already submitted a complaint to be patient and we will respond to you as soon as we can. 23651. We could resolve that issue before it went to a long-standing independent or public inquiry. please donate to Westminster Confidential. How does that hold you back from adhering to the Venice principles, which the Government have signed up to ?, He told him: Two of my counterparts have the power of own-initiative investigation. (Urgent Question): To ask the Secretary of State for Work and Pensions if she will make a statement on the historic underpayment of benefits to 118,000 benefit claimants and the Government's plans for compensation. Dont include personal or financial information like your National Insurance number or credit card details. Watch a video to check if you can use the service. As a result of that injustice, many have been thrown into poverty after a lifetime of low pay. Welsh language telephone: 0800 731 0453 I thank you for being one of the very few journalists who demonstrates some understanding of how the public is being conned on both the health and parliamentary aspects of his work.. Michael Mosley shares 16:8 weight loss diet plan and explains 'calorie window'. are they above the law? Monday to Friday, 9am to 5pm, Telephone: 0800 731 0469 Marcus Rashford saves 'world's sexiest footballer' Alisha Lehmann from nightclub mob. If the DWP is refusing to pay 118,000 benefit claimants their compensation, why should they pay any of the 3.6 million 50swomen a penny beyond the six test cases who complained? Long, drawn-out court action, if the Ombudsman were to recommend decent compensation to large numbers: Annual data on death registrations by single year of age for the UK (1974 onwards) and England and Wales (1963 onwards), https://www.ons.gov.uk/peoplepopulationandcommunity/birthsdeathsandmarriages/deaths/datasets/deathregistrationssummarytablesenglandandwalesdeathsbysingleyearofagetables. Go to thevideo relay service. Nathan Patterson sees Everton chance door open in brutal circumstances as Sean Dyche hands him seal of approval. The DWP tore up the Rule Book a long time ago. You can access it here. The DWP has fought back, pointing out that the Government decided to equalise the . Amanda Amroliwala, Parliamentary and Health Service Ombudsman, commented on the matter. Send your complaint by post to your local Jobcentre Plus office. Our 2021-2022 Annual report and Accounts givedetails of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. That have already got their pensions . If you live in Northern Ireland, go to theDepartment for Communitieswebsite for more information. Textphone: 0800 169 0314 In cases like Windrush, the maternity scandal in hospitals or the issues with mental health, we could go out and look at an issue without it being complained about. The right-back has had to be patient in waiting for a chance under Dyche and looks to have got one. Continuing not to investigate NHS complaints falling within Level 1 and 2 of Ombudsmans Scale of Injustice. They include a Change Manager and a Talent Acquisition Manager. Look out for the super quality matrix from his successor! In fact the whole situation surrounding this part of the Ombudsmans inquiry is rather suspect. Woman tries King Charles' 'military' workout routine after monarch dubbed 'mountain goat'. Information for advocates and representatives, UK Central Government Complaint Standards, Complaints and fitness to practice procedures, legal action and other procedures, What happens if someone complains about your organisation, An investigation into HS2s failure to communicate with a family about acquiring their home, Performance against our Service Charter 2021/22 Quarter 2 (July to September), Performance against our Service Charter 2021/22 Quarter 3 (October to December), Performance against our Service Charter 2021/22 Quarter 4 (January to March), Performance against our Service Charter 2022/23 Quarter 1 (April to June), Spotlight on maternity care: your stories, your rights, UK Central Government Complaint Standards Easy Read, UK Central Government Complaint Standards: Analysis of public consultation responses and next steps, An investigation into the Department for Work and Pensions handling of Ms Us migration to Employment and Support Allowance, Complaints about the NHS in England: Quarter 1 2019-20, Continuing Healthcare: Getting it right first time, Equality, Diversity and Inclusion Strategy 2020-2024, Investigation into UK Visas and Immigration (UKVI) June 2021, Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (Executive Summary), Performance against our Service Charter 2019/20 Quarter 3 (October to December), Performance against our Service Charter 2019/20 Quarter 4 (January to March), Performance against our Service Charter 2020/21 Quarter 1 (April to June), Performance against our Service Charter 2020/21 Quarter 2 (July to September), Performance against our Service Charter 2020/21 Quarter 3 (October to December), Performance against our Service Charter 2020/21 Quarter 4 (January to March), Performance against our Service Charter 2021/22 Quarter 1 (April to June), The Art of the Ombudsman: leadership through international crisis, Womens State Pension age: our findings on the Department for Work and Pensions communication of changes, Performance against our Service Charter 2018/19 Quarter 4 (January to March), Performance against our Service Charter 2019/20 Quarter 1 (April to June), Performance against our Service Charter 2019/20 Quarter 2 (July to September), Missed opportunities: What lessons can be learned from failings at the North Essex Partnership University NHS Foundation Trust, Blowing the whistle: an investigation into the Care Quality Commissions regulation of the Fit and Proper Persons Requirement, Clinical Advice Review: Final report and our response, Performance against our Service Charter 2018/19 Quarter 3 (October to December), Complaints about UK government departments and agencies in 2017-18, Ignoring the alarms: How NHS eating disorder services are failing patients, Maintaining momentum: driving improvements in mental health care, Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017), Performance against our Service Charter 2017/18 Quarter 3 (October to December), Performance against our Service Charter 2017/18 Quarter 4 (January to March), Performance against our Service Charter 2018/19 Quarter 1 (April to June), Performance against our Service Charter 2018/19 Quarter 2 (July to September), Performance against our Service Charter 2017/18 Quarter 1 (April to June), Performance against our Service Charter from January to March 2017 (Quarter 4 2016-17), Breaking down the barriers: Older people and complaints about health care, Midwifery supervision and regulation: recommendations for change, A report of investigations into unsafe discharge from hospital, A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged, Warm Front: how early engagement with the Ombudsman helps to resolve complaints, NHS Complaint Standards: 2021-2022 pilot evaluation report, Letter to William Wragg MP about our ongoing DWP investigation into communication of changes to women's State Pension age, Ombudsman Peer Review of the Parliamentary and Health Service Ombudsman, PHSOs written submission for pre-legislative scrutiny of draft Mental Health Bill, Continuing Healthcare: an investigation into Hounslow Clinical Commissioning Group, PHSO survey: complaining about the NHS during the coronavirus pandemic, Complaints to the Parliamentary and Health Service Ombudsman, 2021-22, The Ombudsman's Annual Report and Accounts 2021 - 2022, Submission to the Human Rights Ombudsperson inquiry, PHSOs written submission to pre-legislative scrutiny of the draft Victims Bill, More details when we launch our live site.

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