The timeshare salespeople, specifically Joaquin Boadella & Brooks Bohon, lied to my wife and me and continued to lie to keep my business by not letting us out of our contract. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Oh snap! Not so. There is also a whole load of hidden fees that were never disclosed to us, nor do we understand their purpose, other than to take more of our money. Get an up-close look at untouched beauty. If youd be so kind to send us your preferred contact information to so that we may reach out to you. Set on twenty-six acres of lush, tropical land and infused with a variety of Hawaiian design elements, The Westin Nanea Ocean Villas blends a top-notch vacation experience with the authentic history and culture of Hawaii. Marriott Vacation Club is the primary timeshare brand of Marriott Vacations Worldwide Corporation. All rights reserved. We were met with a complete lack of respect on all fronts. Aloha Dorubere, Mahalo for staying with us at The Westin Nanea Ocean Villas. We were TOLD Our unit would increase in value. We finally discovered the issue keeping this from happening was YOU, Marriott! The food was very good (an enormous cheeseburger and nice salad) when it finally arrived but no apologies were forthcoming. They dont buy it back when you realize how lousy their timeshares are. Good food but terrible service!!! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Marriott Vacation Club International. Sign up for notification emails . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Make a splash with our stunning outdoor pools, five hot tubs, a waterslide, waterfalls, and a childrens area. Marriott Proprietary Information Terms of Use | Your Privacy Rights | | We use dedicated people and clever technology to safeguard our platform. This is a time share operation. Had the breakfast buffet once and it was top of the line. When will the lies stop from Marriott? Stay awaydo not join the club. Real-time inventory management and booking software by RealTime Reservation LLC. ReadMore, Discover a charming island favorite. Just a short 10-minute drive away, Foodland Farms Lahaina offers a wide selection of local produce and ready-made food to go. AND THIS IS THE WAY WE GET TREATED? Food and bar service at the pool were also an issue. Our Westin Concierge is available to assist and arrange anything you may need during your stay. Mahalo for choosing The Westin Nanea Ocean Villas as your Maui vacation destination and for your candid feedback regarding your most recent visit with us. Log in to search for a vacation and reserve your villa using your ownership. RESERVE POOL SEATING AND CABANAS. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. All content should be genuine and unique to the guest. They should have offered a win - win by selling us an upgrade or cancelling our initial payment, but decided on neither option. Surprising - they still didnt sort it and asked me to leave while they will send me emailOverall horrible experience- I was keen on buying membership but this experience turned ne off , if this is how Marriott vacation experience is like Feed back of our experience, NANEA OCEAN VILLAS--TIMESHARE SCAMVistana and Marriott companyI am a victim of a scam by a timeshare company Vistana Portfolio Services they are part of Marriott and I used to be loyal Marriott customer but no more. Real-time inventory management and booking software by RealTime Reservation LLC. Plus my annual fees are coming up soon, and I got Butkus for my purchase. Checkin:4p.m. | This is REAL ESTATE, with a deeded property (neither are true). I wish we would have never purchased into Marriott Vacations. Checkin:4p.m. | Only opened April 15, 2017. Safe. Returned in 30 minutes and were told yet another story. SCAM. Marriott Vacation Club International. We also still had to attend the presentation, or risk being penalized more financially. We also discovered that in addition to our points, we would have to pay a substantial amount out of pocket. Thats several days after my check in! An amazing master bath with tub and huge shower is a nice addition. ReadMore, Try a popular inter-island tour. Terms & Conditions | Fuel your day in Lahaina, Maui with a Starbucks coffee and fresh pastry. Please note that all Special Requests are subject to availability and additional charges may apply. When I spoke to you, Marriott, I told your rep we had NEVER used the Vacation Club, nor did we care to do so in the future. Upon checking into our room my wife discovered that the microwave was not cleaned. Not to mention the cabanas are side by side only four feet apart.This is a time share operation. They conveniently did not provide us with the contract until after the legal cancellation period. Explore an array of The Westin Nanea Ocean Villas vacation rentals, including houses, private villas & more bookable online. The Westin Kierland Villas 15620 North Clubgate Drive, Scottsdale, Arizona 85254, United States Phone: 480-624-1700|Check in: 4 p.m. |Check out: 10 a.m. 74F / 24C Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Purchase Community Overview Photos Villas Languages spoken by staff: Villas come complete with like-home comforts, including a fully equipped kitchen, washer and dryer, a separate living and dining area, complimentary Wi-Fi and resort amenities without the resort fees. We were told we were going to learn about all the additional perks and benefits. Repair, Remodel, REO Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. This has been a horrible, stressful and anger-filled experience for us, and we felt compelled to inform others so that they can avoid what we are going through. Please complete all fields. WestinNaneaVillas, Front Office Manager at The Westin Nanea Ocean Villas, Ka'anapali, responded to this review. E-mail: info@hkm.com. Seems repairs eeded to bbe made. The Westin Las Vegas Hotel, Casino & Spa. Their interest rate is 10.99% and the high maintenance fees are due even if you dont use the timeshare, even during COVID. I was shocked, totally different than the what I was told by my salesperson in Nanea. I WAS ASSURED THIS HAD BEEN DONE MY LAST ENDLESS TELECON WITH YOUR COMPANY. This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. Inu Pool Bar and Grill is open from 11 a.m. to 9 p.m. daily. Enjoy an authentic dining experience with delectable dishes made from local ingredients at our on-site restaurant. We invite you to learn all this unique resort has to offer and to be inspired to discover nanea. The ROI on the $50,000 that we paid is not there and we are hearing that they are constantly raising their annual maintenance fees. We were told.to come back in 15 minutes to check. Not to mention the cabanas are side by side only four feet apart. You are only blocked from performing the attempted action on the live website, known as "Production". ReadMore, One of Maui's must-see snorkel sites. Best Hawaiian island to visit with family, The Top 5 Beaches around the World for Romantic Sunsets, Experience Paradise From All Sides: The Top 3 Coolest Tours in Hawaii, The 2 Best Places for Group Stays in the Aloha State, 5 Essentials to Pack When Flying to Paradise with Little Ones, 5 Maui Adventures for a Secluded Holiday in Paradise, 130 Kai Malina Parkway , Lahaina, Hawaii 96761, Accommodations for Guests with Disabilities. Lacked customer service. Samoa and Jade are exemplify the spirit of aloha. That seems a little odd given the price you're paying for this property. We hope to hear from you soon and look forward to restoring your faith in our resort. Reviews on Westin Nanea in Maui, HI - The Westin Nanea Ocean Villas, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, Sheraton Maui Resort & Spa, Grand Wailea, A Waldorf Astoria Resort, The Westin Maui Resort & Spa, Ka'anapali, The Ritz-Carlton, Kapalua, Honua Kai Resort & Spa, Blinnk Photography of Maui, Wailea Beach Resort - Marriott, Maui, Blinnk Photography When we had purchased, we immediately felt buyers remorse and so we called to cancel the timeshare within the 30-day recission period they told us in case we changed our mind. I have contacted Marriott Vacation Club and Marriott Bonvoy about this issue on several occasions and the only information that I am receiving is that we are working on it. There is also a sofa bed in the main living area. All in all, we can't recommend Westin Nanea Villas now. The Hawaiian translation for Mauka Makai is toward the mountain and toward the sea. The pool bar provides a relaxing setting to enjoy oceanfront views, cocktails and lighter fare. Warn other, do not do business with Marriotts timeshare divisionin fact stay away from all Marriott properties if this is what they let their timeshare division get away with! Checkin:4p.m. | From family-friendly activities to adventurous excursions, this slice of Maui paradise offers something for everyone. ReadMore, See the sunrise by bike or motorcoach. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. Travel well in Hawaii at a resort designed with your well-being in mind. The Westin Nanea Ocean Villas, Ka'anapali is located between North Ka'anapali Beach and the mountains of West Maui. Northside Park has something fun for the whole family! What other views are available? Our wedding reservations never cancelled. Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. All lies, and they clearly have a method to frustrate anyone that objects. We went to the pool bar as the restaurant was closed. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Try again. Great beach location, views of the ocean were wonderful. ReadMore, Travel the unforgettable Road to Hana. Currently, Im not able to take advantage of any of the rewards that the Bonvoy Titanium or the Marriott Presidential status benefits. H----- @ ------(as in your files) I CANNOT BE EXPECTED TO WAIT FOR A CALL BACK IN DAYS. language, whether its just a rating or contains comments as well, etc.). Health officials and medical experts have recommended, among other things, that individuals engage in physical distancing. Our only solution was to rent another 2 bedroom suite elseware and pay for that and the crappy little hotel room that they provided. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. Discover stylish villas with like-home amenities. We didn't expect ocean view but certainly not the parking garage. Experience Nanea - a state of relaxation and repose - firsthand at The Westin Nanea Ocean Villas! At the end of the day a king-size Westin Heavenly Bed ensures deep, undisturbed sleep with multiple layers of refreshing down bedding. Cost: Complimentary. When I made the purchase. Exclusive on-site provider with the only homes meeting the AAA four diamond designation at Honua Kai since 2012. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. Housekeeping Jogging Path Kid's Club On-Site Convenience Store On-Site Restaurant Pool Bar/Grille Pool Chairs Pool (s) Marriotts portal to view and exchange points is extremely convoluted and not user friendly. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Thank you for acknowledging our outstanding staff that were a part of your Maui vacation. All fields must be valid. ReadMore, Your own private island for the day. They (Westin & Marriott) have received my money on time but are unwilling to provide the status and benefits theyve promised. WHAT? We tried to combine our Marriott and Westgate timeshares under one account for our convenience at Interval International. The pool is open during the summer season and offers water slides, a splash pad, shade umbrellas . We requested other accommodations and were told they were booked but would try to find something. Each villa invites guests to gaze at the breathtaking beauty of West Maui from the comfort of a furnished balcony. This was a huge burden both emotionally and financially. GUESS WHAT? We were misled as the MVC sales team mis-represented their offerings during their 90-minute presentation we sat through, as well as during subsequent phone and email conversations. 45 Kai Malina Pkwy The Westin Nanea Ocean Villas, Lahaina, Maui, HI 96761-8414 +1 808-662-6300 Website Closed now : See all hours See all (12) Ratings and reviews 59 RATINGS Food Service Value Details CUISINES American, Bar Meals Lunch, Dinner FEATURES To see correct prices and occupancy info, add the number and ages of children in your group to your search. ReadMore, Go below in dry, air-conditioned comfort ReadMore, The ultimate evening relaxation. At no point during any of our contract signings, were we ever informed of the rescission period, nor did we sit down and review the real cost of the loan with our Sheraton agent. Travel photos and stories(and upload your own). 200 Nohea Kai Drive, Lahaina, Hawaii, 96761-1985, United States, 96761-1985 The property reserves the right to pre-authorize credit cards before arrival. A thrilling descent down a famous crater. If my reservation says resort view, what does that mean? JCB, The full service restaurant is not open. Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. We are sorry to hear of your disappointment and would like the opportunity to speak with you to address your concerns. With Outrigger Honua Kai management services, you can rest assured your home ownership experience is stress-free. These factors gave us the reassurance that this purchase was in the best interests of our family. 160 East Flamingo Road, Las Vegas, Nevada 89109 , USA. Poolside service is available from 11 a.m. to 4 p.m. daily. Aloha Tako4you, you are always welcomed back at The Westin Nanea Ocean Villas. My team members and I are truly local experts. Cookie Settings | The manager Mr Pedro Vargas took three more days to finally contact me. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. This is a time share operation. We have no idea why, even though there have been little improvements done to the resort, that the maintenance fees have continued to rise way above the rate of inflation. Bottom line is there was nothing she could do regarding a cancellation and refund. To protect the integrity of our Owner data, employees are blocked from performing certain actions on the live website that might impact the customer record of the Owner you are emulating. Well, that was an outright lie. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The resort's villas will feature the world-renowned Westin Heavenly Bed featuring lush sheets, down cushioning and a patented pillow-top mattress, which cradles and contours to the body for complete comfort. ReadMore, A thrilling descent down a famous crater ReadMore, One of the most beautiful views on Earth ReadMore, A Polynesian feast with music and dance. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Face coverings may be recommended or required. Vistana Signature Network is a registered Exchange Program. He told me that yes there would be an offer and I let him know I was not interested and would not attend a meeting. Nice.My CASE NUMBER is # - - - - - - with MARRIOTT:NOTE TO SUPERVISOR: DEAR SUPERVISOR, PLEASE JUST EMAIL ME REGARDING THIS ISSUE AND YOUR FIX. Turn these moments into lasting memories! Most have been terrific. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). It hasnt been fun. The Westin Desert Willow Villas, Palm Desert, The Westin Mission Hills Resort Villas, Palm Springs, Sheraton Lakeside Terrace Villas at Mountain Vista, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Princeville Ocean Resort Villas, The Westin Resort & Spa, Puerto Vallarta*. One of the most beautiful views on Earth. Balance museum tours with rain forest hikes to 400-foot waterfalls. A few weeks before I discovered that the two bedroom suite was actually a hotel room and not suitable for two couples. This villa has three private bedrooms, each with a king bed. Beach Romance Sunset Westin Maui The Westin Nanea Ocean Villas, Scenic Hawaii Maui The Westin Nanea Ocean Villas, Hawaii Maui The Westin Nanea Ocean Villas, Boating Nature Westin Wildlife Hawaii The Westin Kaanapali Ocean Resort Villas North Maui The Westin Nanea Ocean Villas, Scenic Westin Hawaii The Westin Nanea Ocean Villas, Beach Sunrise Hawaii The Westin Nanea Ocean Villas, United States Westin Maui The Westin Nanea Ocean Villas, Bucket List Dining Family Scenic Westin Maui The Westin Nanea Ocean Villas, Family Westin Maui The Westin Nanea Ocean Villas, Beach Family Summer Sunrise Maui The Westin Nanea Ocean Villas, Beach Family Summer Sunset Maui The Westin Nanea Ocean Villas, Beach Romance Sunset Maui The Westin Nanea Ocean Villas, Family Scenic Maui The Westin Nanea Ocean Villas. Sure shows where people stand in the Marriott view.Quite Sincerely, H-----Cl-----nMarriott Owner # - - - - - Westgate Owner # - - - - - -. Ate at the pool bar. Enjoy a hand crafted cocktail like the Lahaina 78, or the Acai Berry Mojito while you take in panoramic views of the ocean and K'anapali Beach. Be Well, Be Westin! Check out: 10 a.m. 69F / 21C Resort Toggle MenuResort Menu Overview Photos westin maui ipoolside Verified 9 days ago Url: vistana.com Go Now There are four gorgeous pools for quiet soaking, active fun and swimming, and entertaining the kids. The get their act together in the future.More. We did enjoy our stay and it is right on the beach and close to restaurants and attractions. Find out what food and drink options you could be enjoying at this property. They need to be investigated for their dubious business practices. This property has made significant efforts and financial commitments toward becoming more sustainable by subscribing to one or more third-party sustainability certifications. Amazing customer service, brand new resort! Our all-villa resort rentals feature spacious living and dining areas, full kitchens and remarkable ocean or resort views. The Westin Kierland Resort. Your contribution should be yours. Email address is required. This is a time share operation. Let us help you make the most of your trip to Maui. Marriott was unable to work with us to allow us to shorten our stay or even just stay the night at their resort on the night of our wedding. Though the resort offers a wonderful escape from the world, we keep you connected with complimentary wireless High-Speed Internet Access in all villas. When received I was shocked because in this deal we went from having our mortgage loan paid off with maintenance fees of $1100 a year to a new loan balance of $30,813 with monthly payments of $532.28 with annual maintenance fees of $2800. Our 4 children were in the hotel room waiting for us, so we finally agreed to the smallest package that we were offered so that we could leave and start the vacation that we had promised to our family. Visiting the pool involves health and personal . English, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 808-662-6300, Self Operating lift or a sloped entry in hotel swimming pools, Valet parking for vehicles outfitted for drivers in wheelchairs, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. The full service restaurant is not open. Unless youre looking to be trapped into debt and letdowns avoid Marriott timeshare. There is also a washer and dryer in the villa and detergent and softener are provided. Reservations are required. I told them to send a hard copy of the contract for me to review before I would agree to this deal. iPoolside is part of the reservation process. We thought that we were making the best decision for our children and instead have spent close to $20,000 on something that is worthless with no end in sight. Phone:808-662-6300 Better than great, actually, amazing! Find out how we combat fake reviews. The Westin Nanea Ocean Villas, Ka'anapali is located between North Kaanapali Beach and the mountains of West Maui. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. This recommendation is in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts operate. Check for travel restrictions. Our meeting was over five hours, where these Salespeople managed to lie and misrepresent the product in the following ways: MVC timeshare points would be easy to resell, and MVC staff would assist us any time. Peer down a dormant volcano or snorkel The Forbidden Coast's unspoiled coral reefs. Claim your profile to access Trustpilots free business tools and connect with customers. (We SOLD our Marriott timeshare years ago and you asked us to buy it back. Treat yourself to the islands bounty of fresh produce. Our experience with Marriott Vacation Club started when my husband received a call offering us a free trip to Orlando. It had residue of Pizza or sauce from previous guests. From world-class snorkeling to excellent surfing, The Westin Nanea Ocean Villas offers guests access to an amazing array of things to do on the island. They get money from you coming and going! Possibly from a womens period. The pool is safe for kids; in fact this is a very kid-friendly resort. more. We maintain relationships with the top tour operators on the island and provide on-site, hassle-free booking. First Name is required. We will be looking into the legalities, on that subject matter as well as the lack of disclosures regarding the loan terms including the Truth in Lending not being explicitly or obviously reviewed at the point of purchase.Regardless of the name on the sign, they clearly do not care about their brand, reputation or looking out for the elderly. Turns out, we only had 10 days in New York to rescind the deal and they intentionally lied to us about the length of cancellation. When booking more than 9 rooms, different policies and additional supplements may apply.

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