1,102 talking about this. BEWARE Return Policy and NO (reachable) LIVE CUSTOMER SERVICE, Tricked into paying shipping even though the code said free ship, Poor customer service and poor quality of apparel. Bad sizing, sending crazy sizes (like youth extra large is a size 20 instead of normal 14) but not clarifying on the website so when you buy, even if you check the size they provide wrong information about the size. We are truly sorry to hear about your experience with us. Same items. I contacted the online chat agent, but he didnt provide any explanations and simply stopped to reply. Find the product on Ebay or elsewhere. Fanedge and other e-commerce sites that sell products in Canada will not be shipped to you, and you checked their websites. Julian, Hello Terri, I will be more than happy to further assist you. Not knowing if my order went through, I tried two more times. verdade. If we're calling it's alrway an issue/ You should avoid using Fanatics Edge Shop. Claim it and get a lot of features. They said that they did not receive anything. Cristin is wonderful at her job and cares a lot for her customers. Sincerely, Karmen. Extremely satisfied customer! pour nous faire part du problme. Charges your card, gives you the run around and never sends product. At your earliest convenience please reach out, I look forward to your response! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am going to pass the word to everyone I know who shops on this site to boycott it. And they refuse to cancel it/refund my money. Our jerseys are authentic, yes. Horrible customer service and still haven't received my order. Stay updated on sales, new items and more. Verification can help ensure real people write reviews about real companies. At this time, we have reshipped the item. Once processed, your refund can take up to 2-7 business days to reflect on your ac. Our shipping facilities are in Jacksonville, Florida, Las Vegas, Nevada, and Frazeysburg, Ohio, and we ship the vast majority of our orders there. Thank you for sharing your feedback. Fansedge customer service is excellent. My shipment was supposed to arrive December 14, 2022. What upset me so much off is that they charged me $9.99 for a return! Sincerely, David. He was very understandable about my situation and decided to waive the shipment fee. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Thank you for reaching out to us. Once again, I apologize for any frustration this may have caused you. Right. Pinterest. I ordered a product because of their promotional code which said 3 to 7 business day shipping. Look elsewhere for decent quality. I never received it! Several days later FansEdge called me and told they do not have my items in stock. Ive gone to PayPal and hope to dispute this charge since I never received the merchandise and was charged for the item, Hello Sharon. This site is horrible. I did receive the jersey and it was ok. It was a birthday present for my dear brother. FansEdge Customer Service Representatives earn $28,000 annually, or $13 per hour, which is equal to the national average for all Customer Service Representatives at $28,000 annually and 81% lower than the national salary average for all working Americans. Hey Melissa, We are truly sorry to hear about your experience with us and we would love a chance to make this right. The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that . Attach the return label to the outside of your return package and send it back to us. Not to mention their discounts. We are so happy to hear that you had a great experience with us. Are the jerseys on here authentic? para nos informar sobre o problema. . Would give negative stars if I could. North Reading, Mass 01864 This will surely increase the credibility of your complaint. I bought a hoodie from FansEdge and I was very disappointed because the one I received was wrong color. Visit fanatics.co.uk. by the look of the reviews delivary is an issue. I would NEVER BUY anything from this company again. You can find contact details for FansEdge above. Please let us know if you have any other questions! Tried to order a Jersey for my girlfriend for the holidays. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method. This can provide reassurance to potential customers seeking quality products or services. I was embarrassed to give that horrible shirt to my brother. Clickhere for more! You deserved all of those negative reviews. It is crucial to research the seller and the authenticity of the items before making a purchase. But my card said the money was taken. We look forward to you doing future business with us! If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. I requested a refund I do not want the product but still no one has answered my emails. Sports fans know where to shop when looking for gear that proudly displays their favorite team - FansEdge.com. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Please help us protect Glassdoor by verifying that you're a Customer service reps will tell you what you want to hear. We apologize again for the inconvenience and hope to hear from you soon. Two, Thank you so much for the feedback! You can see where they peeled off the label of back of the shirt to stamp on the players name on the back. We apologize again for the inconvenience and hope to hear from you soon. Fans seem to appreciate the wide selection of merchandise, the fair prices, and the good customer service. That was more than what I paid in shipping to order the item and it's being returned intact with all the tags on it. Get in touch! There are a few complaints about shipping times and damaged items, but overall, Fansedge seems to be a popular and well-liked store. We are working diligently to have the package processed and shipped. We apologize again for the inconvenience and hope to hear from you soon. Fanatics, 2022. I don't normally spend 29.95 on shipping but it was my grandson's birthday coming up right away. And even the robotic chat line doesnt work. The warehouses are fully stocked with all of the latest merchandise from your favorite teams and players. Good Morning, Ryan. I placed an order for an English Soccer Jersey on 12/17/2012 and selected Priority Shipping (3 days plus 'handling'). Hey, Fansedge, your number ending with 0678 doesn't work. We truly value your business, and we look forward to the opportunity to serve you again soon. I ordered jersey from them, but after 3 days it turned out that the seller cancelled my order. Sounds like they run out of a mall! I will never order from FansEdge in the future! tracielwatts@gmail.com. Very thin material, extremely wrinkled and came with shirt folded in manner where number stuck together and one you unfolded it it tore the graphic. Thank you again Natalie for the EXCELLENT customer service! My card was used for FRAUD in Minnesota only days later at a Best Buy in Richfield MN, that is not a coincidence. It's the cyber Monday deal, 30% off. I won't purchase from this place ever again. It's been a month since I placed my ordered also paid the $13.99 shipping cost and yet my order hasn't arrived, and the tracking information they provided me with doesn't pull up any shipment. FansEdge salary trends based on salaries posted anonymously by FansEdge employees. She fixed the problem, explained what will be happening in the future regarding my order and bank account and I was put at ease. FansEdge ranks 207th among Jersey sites. When you add a new item to your bag, a box will pop up that asks if you want to continue . to let us know you're having trouble. Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Incorrect address - Street number. There is only one way to contact FansEdge.com, shown above. No one answers, even though it says it works 24/7. I immediately contacted customer support and provided some pictures. Fansedge.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. We apologize again for the inconvenience and hope to hear from you soon. A website associated with FansEdge has been reported to be selling high-end brands at discounted prices, with many customers receiving counterfeit or low-quality items. I shopped at FandEdge this past Christmas because of their advertised 365 day return policy. naval officer oath of office; fans edge customer service. It can take up to 10 business days to receive and process. I ordered the wrong size shirt. Value 90. They are very unreliable. Contacting Fan Services. We are truly sorry for the experience received. I would not order from them unless you do not need you item anytime soon." Julian, Hello Heather, I will be more than happy to further assist you. We apologize again for the inconvenience and hope to hear from you soon. Used lasership.com to ship. Sincerely, Julian. Hello Mo, The product I received was truly terrible, so returning it was a must to at least get some money back. Service 114. The worst services and my order was cancelled, Pretty sure I've just been taken for $120, Read full review of FansEdge and 4 comments. All orders are processed after payment has been received, and all shipping and billing information has been verified. 877-965-3955: Customer Service. Si continas viendo este mensaje, Hello Elijah. Placed an order on 11/07/2022. Find your sports gear somewhere else! Saying this because their support was out of explanations why it happened. Be WARNED! Where are you going to deliver to? It was the worst services and attitude. I finally received the package on December 24th, but unfortunately the shirt did not fit my mom. Average salaries for FansEdge Customer Service Representative: $18. Oh no, Anthony. When checking out make sure on the final page that you select standard ground 3-7 business days. I should have not ordered from a company that does not use one of the big three to ship. I don't have a printer and in the past they mailed me a return label. Submit a complaint and get your issue resolved. Great communication and assurance that my order would be handled with concern and respect to me and my purchase! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. enva un correo electrnico a Did all of your employees take 365 days off? A consumer rating of 1.52 stars from 770 reviews indicates that the vast majority of customers are dissatisfied with their purchases. You can email the site owner to let them know you were blocked. I asked for their return address but they did not reply and ignored me for almost two weeks. We are so happy to hear that you had a great experience with Matthew and resolve your issue. If given the opportunity, I would love to make it up to you, I understand this can be frustrating.If you would please email customerfirst@fanatics.com at your earliest convenience. Once the order has been shipped from our facility, you will receive an email with your tracking information informing you that your order has been shipped. I asked them to give me a full refund, but they said no. It's been 2 weeks since my order. The action you just performed triggered the security solution. Our manufacturer may, however, provide a direct shipping option for some items. Wilson is committed to . Thank you Matthew! Go Dawgs. Once you communicate with them you can tell it's not a reputable company. They will be losing customers, Hello D. S., we are terribly sorry to hear about your less than satisfactory experience with Fanatics. They were exactly as pictured. I tried another page and it couldn't find my order. If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job! Ordered a $40 custom tee and the product was horrible. Here are 8 tips for writing great reviews. It still had 2 weeks to ship and they are unable to cancel the order? I placed an order and paid the $29.95 for the next day by noon shipping and handling. Threw it away and canceled my account. , Team Lead, Executive & Social Relations. I have no way of returning the products so I asked to speak to the Supervisor. We are deeply sorry for your experience. I'm pretty sure they don't even start their day in the office until noon. I looked online on their website and now its saying Jan 11th, 2020 to be delivered. I have never had a problem with them and they always go above and beyond to help me out. Looking for additional ways to Contact Us? As another reviewer stated, it seems all the 5 star ratings are paid reviewers. In order to complete your order, your order must be delivered within 21 business days (excluding weekends). Als u dit bericht blijft zien, stuur dan een e-mail If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. I'm so fed up with this company. 1. nidhi singh husband name. The Fansedge warehouse is located in Bolingbrook, Illinois, about 30 miles southwest of Chicago. Disculpa However, the second package has already been shipped. Nous sommes dsols pour la gne occasionne. Sincerely, David, This company is the slowest at shipping items. Thank you Click here to get notifications about new complaints of FansEdge. They're supposedly having someone from the back room call me within 24 hours but I have absolutely no faith in that happening. Won't help me out even though I submitted pictures the day I received them. Main Phone Numbers for the 3 Major Credit Bureaus. I checked on the order a week later and it would not be shipped until almost a month. Sincerely, Karmen. We look forward to speaking with you soon. By being centrally located, they are able to ship orders quickly and efficiently, which helps to keep their customers happy. I haven't seen bobbleheads come in plain white boxes since 2002 Hello Ben. Sincerely, David, Products used:Basketball authentic autograph. 2 MONTHS after I returned said hat. Thank you so much for your feedback! I still had a week before Christmas. Looking for additional ways to Contact Us? They are always quick to respond to my inquiries and they are always willing to help me find the right product for my needs. I will now be trying to initiate the refund process.finally i found their contact line and their number845521 7386 managed to get my refund from this company on the date 29/01/2022. Share your photos and videos with others to prove the truth of your words. We would love a chance to make this right. FansEdge.com Phone Number. We are so happy to hear that you had a great experience with us. 2023 Trustpilot, Inc. All rights reserved. Hello Michelle, I do apologize for the inconvenience. This complaint was posted by a verified customer. Once we receive your return, we will process it within 2-3 business days. For further assistance, please respond to my email. We have passed your experience along to the appropriate department and it is being looked into. Then another hour where they said oops no it was returned and refunded. We apologize again for the inconvenience and hope to hear from you soon. It might be a surprise to learn that Takara Tomy does not intend to sell Disney Infinity toys in Canada at the moment. Unfortunately I don't know how this will even turn out. You can find contact details for FansEdge above. Will never purchase from the company again. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. FansEdge is a leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Do not ever use this company. Reviews were terrible and I was scared that my order was gonna be like the others, but I must say I wasn't disappointed at all. I had never ordered some things from this website before and everything was fine. We will be sure that she is aware of your appreciation. We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Somehow, the mathematical geniuses at FansEdge decided to refund me $17.06less than half of the purchase price. Hello Anna, I'm so sorry, we have really dropped the ball here. They would not cancel the two orders I made in error. First it was 3 days, then Dec 30th. message, please email Not a great site to do Christmas shopping!! NHL and NHL team marks are the property of the NHL and its teams. In the Vehicles & Transportation category. Please email us at customerfirst@fansedge.com with the order details. By selecting an agent, you can set up shipping. Enter this coupon code at checkout and get free shipping on orders over $24. I placed an order yesterday and received an email confirmation. The email with this message will be sent to you as part of your Order Confirmation. Use this comments board to leave complaints and reviews about FansEdge. Their rep promised to contact me back as soon as possible. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Under the My Orders section, select the order you would like to return. Click here for more! After I purchased it, my email login doesn't work. We would love a chance to make this right. We also ensure all reviews are published without moderation. While FansEdge.com does not offer live chat, they do have a phone number. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

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