The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. We look forward to organising your next adventure. Dear ThomasThank you for taking the time to share your great feedback with us! Hi EmmaA huge thank you for sharing your experience with us! The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. I would highly recommend going with someone else who can make the logistics clear and easy to use. As a result, I would consider using them again in the future. The itinerary he arranged was perfect, listening to all of our likes and dislikes. hoping to re book straight away. The place was Awful. We were originally booked for *************** and that was changed to the **************. Having booked a long haul holiday with exhaustive support from Audley Travel which ultimately had to be cancelled they have always been responsive and sympathetic to ongoing issues that we have had to face in 2020 and dealt with the issue in a professional and positive communicative way. will certainly be using Auley again. from the word go she was helpful, kind, super organised and knew what and where she was talking about. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. Best wishesAudley Travel USA. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. We had researched our itinerary and in Oct 2021 contacted ***** of Audley Travel to book a private tour. She kept in touch regularly with us and was very helpful in explaining everything. Interested in a career in travel? Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. However, you choose a travel agency for help with the logistics--easy directions, smooth travel, etc. By clicking the box above, you agree that a cookie will be placed in your browser to retain your login detailsForgotten password? Start planning your next adventure with Audley. Audley failed not only in the arrangements discussed in this letter but as a company that promises to take care of everything for you. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! The site helps people find and schedule diverse travel services, including car rentals, flights and hotels. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! We also ensure all reviews are published without moderation. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. We are due a full refund for this. Companies can ask for reviews via automatic invitations. We've had some brilliant holidays with Audley but the latest one planned is hard work - for us. It is the fault of the Audley process as a whole. Hayley Ryan was our tour adviser. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. We're delighted to hear how well your trip went and we hope you have some wonderful memories from your time in Hawaii. Audley Travel also finished top of the table of smaller/independent providers, with a customer score of 87%. And so it proved to be!Malcom W our representative was excellent! Not the back of building. They were very knowledgeable, articulate and were genuinely excited in helping my wife and our family plan a trip. A good agency at minimum handle logistics well. Audley Travel Reviews 3,250 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,250 total 94% 3% 1% 1% 1-star < 1% Filter Sort: Most relevant TI Tim 16 reviews GB Jan 3, 2023 Christmas in Thailand We were planning a special family holiday in Thailand to celebrate our Golden Wedding anniversary. We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. Hi LizThank you for taking the time to share your kind comments with us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. Your specialist will offer you the best available alternatives based on your preferences. Your specialist will offer you the best available alternatives based on your preferences. As a matter of policy, BBB does not endorse any product, service or business. Audley does not in my experience. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. The guides supplied throughout were very helpful and friendly and always there when needed. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. Audley Travel. Thank you again and we look forward to helping you organise a future adventure! We've just booked our honeymoon with Audley. We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. We did not come to Audley to add to our stress but unfortunately that is what we got. Audley Travel has an overall rating of 3.8 out of 5, based on over 354 reviews left anonymously by employees. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. Expedia is an online travel agency founded by Microsoft in 2001. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. Simply Incredible! You can take in views of the vermillion-hued outback meeting the shores of startling blue seas, hike along the rocky coastal paths, and venture among ancient forests where 400-year-old trees soar above. Following your conversation with a manger we are pleased that we have resolved this matter for you directly. We had an amazing trip organized and executed by the Audley team through out South Africa. Your money is safe when you travel with us. And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. And so it proved to be!Malcom W our representative was excellent! As a point of information, both my husband and I are PhDs and we are comfortable dealing with complex information. 2023 Trustpilot A/S. As mentioned above, after speaking with a manger we understand that perhaps what we do as a company isnt right for your needs as a traveler. We had used the company on 4 occasions before and knew we could trust them. Flawless planning and Natasha has been brilliant in providing information and advice for our very exciting trip to East We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. Dear MarilynThank you for sharing your kind comments with us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi AnantThank you for sharing your kind comments with us. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. Tamatha talked with us about our dreams for the trip and was able to create a perfect itinerary. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. Covering all seven continents, The world your way shows you how you can see the world with us. Hi ZenaThank you for taking the time to share your great feedback with us. They create the impression that they are inundated with new leads throughout the year at interview stage but this in reality is not the case. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! We have no hestitation in reommending them. Audley Travel were amazing and honoured our booking at the original price. The hotels were perfectly picked to maximise our time. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. Hi RobertThank you for reaching out and sharing your great feedback with us. Nepal is a very special place, we loved it. The world is a big, wide-open place, and making decisions can be difficult. All of the accommodations were first-class and the excursions allowed us to maximize our experiences across these two beautiful lands. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. Fortunately, the general manager of the resort took it upon himself to make our experience right. Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! It's disappointing some issues were encountered but we are pleased to have been able to amicably resolve these for you. He listened carefully to our thoughts and then planned us an excellent trip. Find out how we combat fake reviews. Viking World offer all inclusive trips $1200 per day and at times offer promotions that include free international travel. It did not disappoint. Anyone can write a Trustpilot review. Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. Our trip could not have gone more smoothly! When he found us through the hotel, he told me Audley did not provide it. They were very knowledgeable, articulate and were genuinely excited in helping my wife and our family plan a trip. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. Since the beginning, weve strived to work with local people and businesses in our destinations. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. We will definately use them again in the future. Thank you Mat, thank you Audley. Delivering great client service is at the heart of what we do and are glad the team was able to resolve your concern to your satisfaction. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Japan was hit or miss, but Vietnam was great. This was a very nice hotel but absolutely did not accomplish what we wanted. Sign up to receive your copy and start planning an unforgettable year in travel. We could not have put this together without Tamatha's knowledge and help. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest We booked with Audley and they were fantastic until they had our money. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! When Sweden closed to Americans, Audley offered credit. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. This was the first time I have used Audley and I will definitely be booking with them again. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. We highly recommend this travel company. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. I returned last month from Japan and Vietnam. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. We finally booked Thailand with Mat and could not have been happier. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Brilliant. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. for me and her team and their partners accomplished it without any hitches whatsoever. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. The Audley Travel quote stated that the 100$ per person admission fee to the islands was excluded from the price as was one of the hotel shuttle transfers and some airport departure taxes (amount not specified). It was full of useless information, but lacking in facts that I needed. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. We were getting ready to make arrangements on our own to get to the airport since we had not heard from anyone. Thanks to Audley Travel and especially Samantha, a true caring and expert professional. recommended to friends for future bookings, Hi LGWelcome back home! She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. Thank you Mat, thank you Audley. The advice given was excellent in terms of time of year to visit, locations and what to do. I understand a manager has been in contact with you to discuss your experience thoroughly. Unequivocally remains my default go-to planner! Highly recommended! 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. Really? This is our third trip with Audley. Best wishesAudley Travel. Once again, Audley Travel remains the gold-standard of holiday planners! The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! In other words, it is not the fault of one bad travel agent at Audley. Country Specialist (Former Employee) - Boston, MA - July 7, 2017. We use dedicated people and clever technology to safeguard our platform. At $1200. We hope to hear from you again when you're ready to start planning your next adventure! This was the first time I have used Audley and I will definitely be booking with them again. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. Speak to a certified specialist to start planning your tailor-made vacation. Our Audley Travel experience was reflective of quality, integrity and professional service. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. Right up to us going he kept tweaking things to avoid the problems in southern peru. We had used the company on 4 occasions before and knew we could trust them. Audley Travel was able to put together a lovely itinerary and this would be my husband's last time to do any type of traveling. What became very evident very early on was the difference in experience and attention to detail - both myself and my travelling companions referred to it as 'The Audley Experience'. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. We arrange trips to more than 80 destinations throughout the world and across each continent. The guides supplied throughout were very helpful and friendly and always there when needed. We had to do our best to communicate with people in the security line to ask to go ahead of others so we wouldn't miss our flight. It . I hope overall you had a wonderful holiday, it is as you say, a great destination! 617-223-4500 Make an inquiry Jack Southeast Asia & USA Specialist Ian Southeast Asia Specialist Niall India, Nepal, Sri Lanka & Japan Specialist Request our brochure Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. We raised these (among other) concerns with Audley Travel and were told that they would follow up and their local company would be reaching out. Thank you for your recommendation too, it is much appreciated. 2023 Trustpilot, Inc. All rights reserved. This experience sparked my passion for travel and my love for different cultures. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. Thank you for leaving such a wonderful review of your vacation in South Africa. The hotels selected were excellent. Hi EmmaA huge thank you for sharing your experience with us! Please enter your username and password to logon to the member pages. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. We'll make sure your kind comments are shared with Emily, Sofya and their leadership teams.Best wishesAudley Travel. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. 64% of employees would recommend working at Audley Travel to a friend and 57% have a positive outlook for the business. I cant tell you how much we enjoyed every minute, Not one hiccup. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Find out more about our approach to Sustainable Travel.
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