For Mondays missed collections, and properties during the remainder of the week that we are unable to reach, we will collect them week commencing 26 December. personal information collected during the process of making an information Councils data protection pages which can be found at Before visiting you must book a slot. Biffa contractors at work in Maidstone (24584005) On average around 10 to 15 rounds have been delayed each week . Established in 2008. This can include dirty conditions, unhygienic food handling, unexpected objects in your food, mouldy food, or food that has made you ill. County Council, Room 2.87, Sessions House, County Hall, Maidstone. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. You can also take your waste to the . The first collection of garden waste will commence no earlier than seven working days or on your next scheduled collection date whichever is soonest. Privacy Notice: Whilst fulfilling our obligations as a local authority, we Link to this Report. This This is so we can keep the bins in use and give them to new subscribers wherever possible, instead of spending more money on buying new ones. Otherwise, the annual renewal date is for May every year. Additional garden waste placed on top or to the side of the container will not be collected. Following completion of service on the scheduled collection day the customer must return the container to within the property boundary the same day. mySociety Well arrange for it to be emptied as soon as possible. Run by Volunteers and powered by Alaveteli. Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2. if the customer does not renew their subscription at the end of a subscription period the council will arrange for the customers containers to be collected. The garden waste service operate on a rolling year basis. named addressee (or authorised to receive it for the addressee) you may Large cardboard boxes (these should be placed on top of, or collapsed in, your green recycling bin); Other construction material waste such as plasterboard and broken up fixtures and fittings. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. Unless you are the Swale. Entry without booking is not permitted. Information provided to us will be kept for a suitable period specific to your complaint. please contact us to discuss the matter further. Itemsneed to be put out by 6am on the day of collection on the boundary of your property and clearly visible for the crews collecting. If your bin has been missed but your neighbours has been collected, please report it. Have your say on 4 May; key dates loom for Ashford borough and parish elections News. Dear Ashford Borough Council, Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 We may contact you to participate in customer satisfaction surveys. If you do not want to use the new paid-for service, you can either compost your garden trimmings at home or take them to the. services through our wholly owned subsidiary You can book a maximum of 2 collections at one time (8 items @ 54.00). Your wheeled bins must be ready by 7am on collection day and placed at your nearest collection point at the. You must report one type of missed bin collection at a time. An account will keep many of your dealings with the council in one secure place, which will save you time the next time you contact our customer service team. ME14 For handy tips and advice, download our Garden Waste Leaflet 2015 [pdf] 2MB. parked cars, If containers are not presented for collection at the right time and in the right place the crew will not return to empty them until the next scheduled collection date, After the containers have been emptied, the crew will return them to the place from which they were collected on the basis that it is the customer's responsibility to take their containers back within the boundary of their property. Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 - The additional costs to the council resulting from missed bin collections in 2018, 2019 and 2020 - The average weekly and . Missed bin collection. View as HTML, Dear Lauren Smithson, Thank you for your recent Freedom of Information To book your free bulky waste collection, you will need to log into Ashfield 24/7. Download Write toInformation Resilienceand Transparency Team, Kent Did you know you can view and comment on planning applications on our website? If the council alters the collection day, we will provide notification to customers at the earliest opportunity. Then why not download the Your Ashford app. What goes in your bins and boxes. This complaint form should be used to complain about the Council and the service they have provided in dealing with you as a customer. The council has authority to apply stickers to garden waste containers to promote the use of the service. Cobbs Wood Industrial Estate Brunswick Road Ashford TN23 1EL. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. You should report any missing bins by calling Ashford Borough Council on 01233 331111. If you have any queries please contact us on 01233 331111. Donate and support our work. mySociety Ashford Borough Council, Download a zip file of all correspondence. Your donations keep this site and others like it running. Report a missed bin. Your information will be retained along with Team Leaders may check the CCTV from the collection vehicle to verify the authenticity of a "missed bin". Containers are used at the Customers own risk. The way you pay online has changed and your bank has introduced additional security checks for most online payments. Data Protection - Ashford Borough Council is the data controller for any Its a convenient way to report any concerns directly to us. All items must be able to be lifted safely by two operatives. # Situation # Russia # Russia's special military operation in Donbass # Panic # Military # Ukraine # # News # News intended for the named addressee(s) only and may contain marked material You do not have to renew your subscription but please be aware that if you do NOT renew your subscription, your garden waste will no longer be collected and you may have to give back your brown bin. Dnipro, formerly Dnipropetrovsk (1926-2016), is Ukraine's fourth-largest city, with about one million inhabitants. Affected households will be. Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2, View our website tutorial videos to see how you can complete simple tasks on our website, Street Cleansing, graffiti, Vandalismor Litter, Housing benefit and council tax support change in circumstances form, Council tax landlords tenancy information, Cancel your council tax single occupancy discount, National Non Domestic Rates occupation form, National Non Domestic Rates vacation form, report a road or travel issue directly toKCC, Roads, Pavements, potholes and cycle paths, Report environmental issues (e.g. processing is being conducted relying upon the legal obligation placed Team Leaders may check the CCTV from the collection vehicle to verify the authenticity of a "missed bin". ME14 You can check what goes in which bin on our bin guide page. This does not affect your statutory rights. Your data may be shared with other departments You can let us know about missed bin in these ways. If weve missed your bin for collection let us know. To make a complaint, please complete the form below. Council Tax) Find your local councillor Contact us (there is the option to create an account, so all correspondence will be in one. within the council for the purpose of responding to your request. Ashford Port Health given the green light to start border checks at Sevington News. Council Tax) Find your local councillor Contact us (there is the option to create an account, so all correspondence will be in one place and both trackable and accessible 24/7). Your garden recycling will be composted and used as an agricultural soil improver. . We all want to keep our borough beautiful. nonetheless consider it is within our remit for an exceptional reason Failure to loosen the compacted waste, reduce the weight or fullness of the container or regularly presenting over-full or over-weight containers may mean the council discontinues the service without refund. Did you know you can view and comment on planning applications on our website? White goods are collected separately to your other large items. Bin collections in Swale will be collected a . Established in 2008. Help us protect your right to hold public authorities to account. processing your personal data. Ashford Borough Council is the data controller for any personal information you provide in this form. If you do not want to use the new paid-for service, you can either compost your garden trimmings at home or take them to the. SocietyWorks Ltd It is the customers responsibility to safely store the containers on their property between collections and to position the containers so as to avoid nuisance or obstruction when putting them out for collection. Free bulky waste collection; Assisted bin collection; Commercial & trade waste. From 1 April 2023, non-Kent residents will be required to pay 10 per visit to use KCC HWRCs. may have interactions with you which results in us receiving and Only a container provided by Ashford Borough Council will be emptied. Sharing the best of our borough. We provide commercial For our full privacy statement in relation to recycling and refuse services find the statement on our Privacy page. Ashford Borough Council reserves the right to cancel collections in unpredictable circumstances such as extreme weather conditions or force majeure without prior notice and without customer refund in these circumstances; the service will resume as soon as conditions allow. Missed trade waste collection; Recycling points & centres (tips) Batteries; Additional capacity . Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2, Kent County Council Household Waste and Recycling Centre. Last updated on 24/04/2023. For other information related to local elections on 4 May, visit our dedicated web pages. Kind regards Freedom of Garden waste containers are provided for the use of the customer but remain the property of Ashford Borough Council. Lost, stolen or damaged containers can be reported on Ashford Borough Councils website. Please note: If you decide to stop the garden service the council does not offer refunds as it would be uneconomical due to the administration costs involved. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. Celebrate the Coronation of His Majesty King Charles III News. The council will contact you to arrange this. Your donations keep this site and others like it running. If you move to a different local authority area, you will need to notify Ashford Borough Council and cancel the service as the service cannot be transferred outside of the Ashford borough. FOI Requests, Ashford Borough Council 17 September 2019. . A new bin can be ordered here or alternatively, you can call our customer services on 01322 343290. Unauthorised use, Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form.

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