Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. I will glad to share your message with the staff you mentioned. If being a butler is a promotion, this guy needs it ASAP. All taxes and fees were included (with the exception of a small environmental tax that added less than $3 total to the overall bill), which means no pesky resort fee tacked on at checkout. more. It was before Noon, so we knew our rooms would not be ready and werent expecting them, this is not our first rodeo. While rain showers are great in theory (and definitely pass the Brian Kelly shower test), anyone with long or thick hair will tell you that they aren't always the best for washing and conditioning your hair. As someone who would rather spend a quiet afternoon reading beachside with a margarita, it wasn't what I'd personally look for in a vacation spot. Also the rest of the staff was so lovely and helpful at all times. Cancun is one of the most popular tourist destinations in Mexico, which is currently one of the international destinations U.S. citizens can visit without needing a negative COVID-19 test (though you will need a negative test to reenter the United States). This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The minibar just had water bottles and a few canned sodas and the coffee station was lacking. Fun times at Royalton Chic Cancun resort! The amount of effort the animation team puts into entertaining the guests is amazing. Our butler was not helpful at all. From other butlers, you could see them taking care of their guests. We had not met Alex at this time, but he was also our butler and he too was amazing, always checking on us, to see if we needed anything, another valued asset to your resort. Are there any historical sites close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? I recommend the nachos and the tacos which I made carne asada instead of Al pastor. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Highlights: - Gym - Coffee shop - Mexican restaurant - Location Drawbacks: - Lack of craft cocktail options. Dear christineb1201Thank you for sharing the positive points of your stay, particularly for the service of our staff, facilities and food. Take in the breathtaking views of the impossibly beautiful Caribbean or mesmerizing sunsets over the Nichupt Lagoon from your stylish suite, then set out for an effervescent adventure in lively Mexico. What food & drink options are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. As it turns out our room was given to one of them, so we were relocated from 14 floor to 12 (which is not Diamond club) they tried to tell us that they have Diamond club rooms on all floors, but the website distinctly reads that Diamond club is 13, 14, and 15 floors. My favorite bartender was Luis, he was so good to us and brought me drinks I wanted even when I didnt ask. We were all Diamond Club, so we were rushed into the Diamond club reception area, which was crowded even for just our group of 14. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. Camera crew They little guy taking photos was great, he worked with our group and got some good ones. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile. Then I feel like we got the crap room with king bed. And the music played during the performance was very loud. With its modern design and luxurious amenities, this stunning resort truly has something for everyone. Our, All-In Luxury experiences and exceptional locations make our resorts award-. Great job also to my pool and gym workout boys Eli and Daniel. The resort also offers fitness classes to guests, including sunrise yoga, kickboxing, boot camp classes, zumba and more. Boulevard Kukulcan, Km 9.7 Zona Hotelera, Cancun 77500 Mexico, Lock in the lowest price from these sites. If you're looking for exciting nightlife and a more tourist-focused experience, the hotel zone is a great place to be. Please view our advertising policy page for more information. I get L18 might be its own thing but if I have to pay $10 for certain drinks, let me know upfront. Whether you want to try out traditional Mexican dishes or grab a slice of pizza, the buffet has you covered. One thing worth mentioning is this pool is shaded after 2 pm, not necessarily a bad a thing when you have been in the sun all day every day for days, just worth mentioning. The hand-held shower head had much better water pressure. We hope to receive you again very soon.Luxury RegardsJorge CastroGeneral Manager, Nice hotelvery clean. Kukulkan Km 9.7 Lot 13 C Mz 51, Cancun, QR, 77500, Mexico . Thank you for recommending the resort to your family and friends. They have a talent of making you feel like the most important guest in the world. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Tasty and decadent deliveries can be brought to you anytime you like, day or night. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! If you are looking for a quiet place, look for something else. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. To be honest, as you drive up the very long drive, it's unimpressive and actually looks penitentiary-like. It should come as no surprise that the Mexican restaurant was hands down the best. Whether unwinding on our private white-sand beach or dancing with CHIC Angels at our Rooftop Cabana Lounge pool party, Royalton CHIC Cancun is where you can Party Your Way in the glimmering heart of downtown Cancun. The buffet has a station for pretty much everything. Parties aren't as fun without crowds and dancing two things most people aren't comfortable with during COVID-19. Best regards, Luis Quintero, Royalton Chic Cancun, Hotels near Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Features, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Pool, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Rooms, Adults Only and Adult Friendly Resorts Cancun, Hotels with Complimentary Breakfast in Cancun, Hotels near (PCM) Playa Del Carmen Airport. Personally, I care less about touristy bars and clubs and more about checking out local favorites and having a relaxing vacation on the beach. Dear valued guest, Thank you for taking the time to leave us a review of your recent stay at Royalton Chic Cancun. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Opened in 2019, it sits proudly on beautiful Chac Mool beach, which is towards the northern end of this popular peninsula. Related: Cancun essentials: Everything you need to plan the perfect Mexico getaway. My boyfriend and I booked our cabanas and bought our bottles of Moet at L18 which were fine, but it would've been easier the butler locked it in. Another annoying thing was we didn't even know the perks of DC and figured it out by asking other guests. Cancun International Airport (CUN): 11 miles . For the first three nights, we had to contact the front desk for simple things like replacing the wash towels that housekeeping took and forgot to replace. We ordered mango margaritas, a melted cheese and chorizo dish (which tasted as delicious as it sounds) and tacos. This resort certainly wouldn't be my first pick if you want a relaxing escape. Nice variety and they will restock daily with what you ask for. Again, Erick was amazing and was there for moving our things and taking care of every detail. Kevin brought my bags up very quickly and My butlers Maria & Axel were very professional and welcoming. Of course, there is a downside to being smack in the middle of the busiest tourist zone in Cancun. If you are a steak lover like me, I recommend a restaurant called Entre Fuegos or Puerto Madero (yes, Argentinian beef like the one in Buenos Aires) about a mile or two outside the resort. Wish I couldve stayed elsewhere and unfortunately will not be back. From what I've seen, this is a common problem across resorts right now as tourism starts to pick up again and properties are working to restaff as more travelers book stays. Compare the cost in points or miles to cash, and see which option is best. We were hungry by this time, so we headed to the buffet lunch. OurAll-In Luxury experiences and exceptional locations make our resorts award-winning traditions for you to enjoy. We were high enough up that I would have normally liked to keep the curtains open to wake up to natural light, but that wasn't possible. Location - tick Food - double tick Drinks - tick Entertainment- double tick Service - triple tick Honestly the only fault i had from the hotel is that the fire alarm went off in the middle of the night twice and when i spoke to reception in the morning they didnt seem to know anything about it. Keep up the great energy and the good vibes. CHIC by Royalton Luxury Resorts is a 323-room upscale all-inclusive with contemporary decor and a happening vibe. Moisture in room is terrible. I recommend the nachos and the tacos which I made carne asada instead of Al pastor. We wanted to try out one nearby local restaurant while we were out for an excursion, so we asked the concierge for recommendations. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. Tripadvisor Travel . There was another outlet by the desk. A little disappointed in the Mexican corner I mean we are in Mexico I wanted to see fresh guacamole and pico de galo galore, of course its not everyones favorite, just mine . Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. Lows:I initially booked through Royalton direct and thought I had DC. Floors: 16. It was amazing! - Food was 3/10 (breakfast, fries and chips / dip saved us as vegetarians) - Up-charges for a lot of things I thought would be available to. Revel in Cancuns Posh, Adults-Only Playspace. Treat yourselves to exclusive services, restaurants, and bars, as well as private beaches and sparkling swimming pools. Food is good! Level 18 Rooftop Cabana Lounge is an elevated adults-only . Service is less than expected. Property Information . Start each day comfortably refreshed in anticipation of the adventures to come. Many travelers enjoy visiting Zona Arqueologica El Rey (4.1 miles) and Scorpions Temple (1.3 miles). We did get a surprise performance mid-meal from a belly dancer. I dont think I had any premium alcohol with DC unless I went to the lounge and did it myself. Came for our honeymoon and the service was impeccable from start to finish. I booked a luxury junior suite with a sunset view, which is the standard room. Royalton Chic Cancun, an Autograph Collection All-Inclusive Resort (Mexico). Dear 777leatherThank you for sharing your comments about the vacation stay at our Resort! We thank you for the kind review regarding the dining experience you had, especially by the Level 18 service and facilities. We continuously strive to meet the needs and expectations of our guests; therefore, your feedback is very important to us. See more questions & answers about this hotel from the Tripadvisor community. This is a great place if you want a lot of entertainment. The Royalton Riviera Cancun is celebrating its one-year anniversary this week. We were shown around the resort by Erik who turned out to be the dream butler, highly recommend him to all, he took care of us from day one throughout the rest of our stay, checking on us daily, made all the reservations for our dinners that first day and followed through with any changes that we needed made. There was a mix-up, and I didn't have DC and had to upgrade at the front desk. Before we even needed to ask we were being brought more rounds of drinks which we enjoyed. Can't wait to come back and will definitely recommend to all family and friends. Not to mention impeccable service from our server Ernesto! So my words of wisdom is to lower your expectations. Food was great and view was wonderful. It was amazing. Ill start with the positive people that made our stay so much better - our butler Alec was super nice, attentive and helpful every day! We moved rooms after the first night because it smelled like mold and I think I saw mold spots on the mattress. If youre interested in the spa be sure to reach out to Emilio for better deals and request Lily as your masseuse they took great care of me and the spa also offers a steam room/sauna. Never miss a sporting event while on vacation. Considering we were in the middle of the hotel zone, I'm shocked that we were unable to get any local recommendations (we were looking for local fare, but at the very least, I figured we'd get pointed toward Senor Frogs or Coco-Bongo). He sent us a daily activity schedule and checked in to make sure we were doing ok. Martin and Victor ensured we had food, drinks, seats, towels, and an umbrella ready when we walked to the beach area to relax (great job boys!). Edi was our butler and did an amazing job coordinating all of the events we wanted to do throughout our stay. I hope to return soon!More, Dear odysuarezThank you for taking the time to write your review of our property on TripAdvisor and be a reference to future guests, your comments are very much valued. This may not be an issue for you, but if you are blessed with wide hips like me, note that you'll have to squeeze into chairs whenever you eat (which may change which clothes you decide to pack for dinner). So happy we got him. The pool was gleaming, not a lot of people though (not a bad thing). Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. Location Cancun. Pros: Great service from a lot of staff members! Ask trinprincess about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Ask Abraham R about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Ask christineb1201 about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Let your inner foodie come out to party. Nearby attractions include Playa Chac Mool (0.2 miles), Tornado (0.09 miles), and Playa lagarto (0.2 miles). The Royalton Chic is right on the water, so you can wade in for an ocean swim or stay by the pool without losing that ocean breeze and picturesque view. Year Built: 2019. We will be sure to pass along your kind words to them and the rest of our team, including Alejandro, Levi, and Omar. hire more people so that fatigue does not set in, and provide more premium beers. I am a clean freak and this hotel met my standards. The beds were comfortable, though nothing special. Erick took us around to the 1st floor bar, shops, sitting areas inside and outside. Since Royalton Luxury Resorts will be joining the Marriott Bonvoy portfolio, I was excited about the prospect of earning Bonvoy points especially after a year of little to no earning. This is the version of our website addressed to speakers of English in the United States. Bars- Lobby bar Always good and friendly service, drinks were plentiful and as strong as you liked them. Food was scarce in the Diamond club reception area, and drinks were pour your own, no bar like at the Royalton Riveria. With DC you receive your butler and not sure where it got mixed up, but I didn't meet our butler until day 3 of our 4-day stay (we confirmed DC Day 2). Sports bar DJ here a couple of nights and they were great at getting the crowd involved, service here could be a little slow, but order 2 drinks at a time, all you have is time so just enjoy or walk out and get a drink from the martini bar. Be sure to ask for Ricardo & Ernesto breakfast time because they will definitely take care of you. Direct Extensions of Agents Who've Been to Royalton CHIC Cancun 1.800.665.4981 In the office now. Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. We hope to see you back at the Royalton Chic for another fun and memorable stay in the future! Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 Rooftop Cabana Lounge. Its not a crowded pool. An Autograph Collection All-Inclusive Resort - Adults Only. Tripadvisor performs checks on reviews. I booked a two-night stay in the resort's most basic room the luxury junior suite sunset view for $308 per night. Is parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? I upgraded to Diamond Club , was it worth the money? Day 4 we found out we could utilize the spa pools as a DC member and did so that AM before our flight. Keno came on strong and we all thought what a great butler, well turns out not so much he was a lot of talk but not much behind the action. Royalton he is a dream employee, please take good care of him and keep him happy because he keeps your guests very happy. What We Love . We appreciate your feedback and hope that you had an overall enjoyable stay at the resort. When you pull in, someone at the gate asks for the name associated with your reservation before letting you through. Delight your senses and feast on gourmet cuisine from around the world. It offered a great view of the sunset and an easy way to listen to live music (including a Queen cover band one of the nights we were there) without braving any crowds. He was really friendly and highly responsive to our needs and questions. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. We may receive compensation when you click on links to those products. Samantha and Jesus are quite wonderful hardworkers. During normal operations, it was easy to picture the resort as a party haven for tourists who wanted to let loose and enjoy a slice of exciting nightlife without wandering too far from the resort. 2023 Royalton CHIC Cancun. It took an hour to get to us, and my omelet and my friend's french toast was cold by the time the food arrived. I personally use a steamer at home for most of my clothes, so I didn't mind the lack of iron and ironing board. JorgeCastroRCUN, Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this review, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only.

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