@AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. So we checked and discovered she may have to pay for the repairs, unfortunately. A tree in my back yard has two large branches resting on the phone/TV cables. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. @Ask_Spectrum is there an internet outage in 40214 zip code? Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Can the game be left in an invalid state if all state-based actions are replaced? Parabolic, suborbital and ballistic trajectories all follow elliptic paths. Unless it's a hazard you will have to wait until the outage is resolved first. Useful comments include a description of the problem, city and postal code. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. The following are the most recent problems reported by Spectrum users through our website. power is back on but no internet. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. The density of these reports is depicted by the color scale as shown below. Now I'm furious. @Ask_Spectrum we are trying to watch the congressional hearing!!! Please let us know what issue you are experiencing with Spectrum: Thank you for the report! Frustrations? Very reliable. Find out what is going on. Meyers story isn't the only one. However, they didn't prune anything near the cable. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. $55 in monthly increases over less than four years. Click that or follow this link: https://comca.st/3dmD3n4. Licensed electricians, who work with power lines and various kinds of cable every day, can tell at a glance what is safe to touch and what needs to be switched off before they start working. Having problems? Want easy home advice delivered right to your phone? It is the second largest cable operator in the United States. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . @Ask_Spectrum is there an outage in my area? And I have a very loud mouth. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. Spectrum tech caused this and just left, who does that? He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. i tried calling them but they just say they are restoring outages for people still. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. I hate your company so much. In 2016 Spectrum acquired Time Warner Cable. Crumbling concrete porch? Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Criterion Digital 2023. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. Click that or follow this link: https://comca.st/3dmD3n4. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. She said ever . You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. i need someone to come out a fix it, who do i call? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. @GetSpectrum internet out twice today so far. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. Ensure you are first signed in, then you will see an icon at the top right of your page. I was patient before. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. It's not my router. The most recent Spectrum outage reports came from the following cities: For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. If power gets to a home from a buried line, it comes up to the meter via conduit. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. All rights reserved. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. Then, to let us know why you're calling, say Line is down.. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. I was patient before. A minor scale definition: am I missing something? We're sorry that didn't solve your issue. The cable goes from the pole in my backyard to my neighbor's house. @GetSpectrum what the hell!!! They no longer care about customer retention. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. The question will be if enough slack is in the line to even move it a few feet away from the tree. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. The price of my internet only service was bumped up in the middle of this pandemic. Tips? The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. $55 in monthly increases over less than four years. There's no good answer on why the burying of cables is sometimes forgotten. and our Please enable Cookies and reload the page. I thought these forums were public. You may want to contact Verizon to report low hanging cable lines. After spending 45 minutes and 3 service people, I am exhausted. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. No one has been out to my property to address the downed exposed lines. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Before posting a new question, please check out our. Shameful. You can also check their website for updates on known outages in your area. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! Question About Spectrum Voice (Landline) Caller ID Information? Never dig before calling the state number. Thanks for escalating this Rustyben. Advertisement. @Ask_Spectrum We have DMd for 2 days. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. It's not them. @Ask_Spectrum We have DMd for 2 days. So, what can you do if youre dealing with an unburied cable in your yard? Type your message in the text area that appears at the bottom of the window and hit enter to send. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. We can most definitely take a further look at this issue. If youre not using either, you can just take them down and throw them away, Williams said. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. This **** goes out MULTIPLE TIMES a day! If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. In most cases, these lines are installed when your home's being built. I have a problem with Spectrum Let us know if you find downed or uncovered wires or cables in your area. This article was published more than4 years ago. Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number @GetSpectrum Your letting me down! Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. How to combine independent probability distributions? Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. It is the second largest cable operator in the United States. @Ask_Spectrum we are trying to watch the congressional hearing!!! Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. It's your service or modem. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Let us know. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Cable lines have pulled a chunk of facia off the building and are now laying across several yards! If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. paulbfagan 3 yr. ago True! Check back often for a reply in this thread from a Comcast Official Employee. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? Connect and share knowledge within a single location that is structured and easy to search. Realtime status of outages and problems with service providers. Leave a message in the comments section! He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. Hello, @user_ff2852. You can dig it up yourself and rebury it a short distance away. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. Click the "direct message" icon. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. Asking for help, clarification, or responding to other answers. When asked if you want to order new service, say "No." what number and what do i say to get in touch with people. Last problem: April 29, 2023 at 5:33 p.m. rev2023.4.21.43403. If additional resources are needed (bucket trucks, street closures, etc.) From there, click the 'New Message' icon. Your service is a joke. If it was gas, electric, or plumbing, I would say not to touch it. For more information, please see our According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . My hardline connection to my PC never has connection issues. Find out what is going on. ET. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. -JB. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. Ensure you are first signed in, then you will see an icon at the top right of your page. Who is responsible to relocate cable TV line? ET. Latest outage, problems and issue reports in social media. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! ', referring to the nuclear power plant in Ignalina, mean? @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Provide your account info and say, Line is down., Dont have AT&T service? Click the "New message" (pencil and paper) icon. They'll come mark their lines. User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. I filled and reseeded and you wouldn't even know it was there. In most states you need to call before you dig. Cookie Notice What was the actual cockpit layout and crew of the Mi-24A? I can't go anywhere else to work for obvious reasons. Williams suspects the cable is Comcasts because the cable is above ground. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. Williams charges $95 an hour. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. . Verizon service typically comes in underground, he said. In the 'To' field, type 'Xfinity Support'. In the last three months, how would you rate Spectrum? Remember: This number is just for unburied ground cables. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? We look forward to meeting you there! Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. ^JC, We are glad that this working and apologize for the inconvenience. The cable looks like it's still connected at both ends and that it's just sagging down.. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. We have live sports, international channels, and premium channels, and pay-per-view extras. Hi dan999999. $80 a month for JUST WIFI? Spectrum Channel Lineup. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Useful comments include a description of the problem, city and postal code. One box was for phone service, the other for cable. Your dispatch is the problem, undersized and a separate dept. Copyright 2018 Scripps Media, Inc. All rights reserved. that's ridiculous and you won't be keeping me as a customer. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. - BMitch . Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable I had my yard marked for utilities before digging for new landscaping(trees, etc). Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Please Follow/DM your account information and or your address and phone number so that we can access the account and review. @ChrisCudmore, they would then mark the new location. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. -JB. A few years ago Spectrum acquired Time Warner Cable. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! It looks like you're new here. How can I pause and rewind live TV using the Spectrum TV app? All numbers are for sales or troubleshooting services. X | `>`. Plot a one variable function with different values for parameters? Great news. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. @GetSpectrum The WORLD has a pandemic and you raise rates? It only takes a minute to sign up. Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. Are you experiencing issues or an outage?

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