As you are typing a drop-down list appears. You can also move this to different places on your PC, including elsewhere on your hard drive or to external drives. , I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. Having done a full factory reset , retune etc the problemstill persisted. U-verse TV. We have a 32 Vizio smart TV. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. Are you seeing any newly recorded programs showing up at all? 11:06 AM DVR will NOT record shows on certain channels HELP! To see the location of your captures, open the Xbox App, select Settings, and click Game DVR. Invalid password, please complete all fields. SO FAR this fix has worked, it immediately then showed new scheduled recordings i tried to recordin "Recording and Scedule Manager", the 5 min notification of a recording dueis nowback and it has successfully recorded everything i have in scheduled recordings for at leastso far 1 week ( around 30 recordings ). Use the power cord to connect Optimum Stream to a wall outlet. Didn't record, disappeared from Scheduled Recordings, and when I tried to set a new series recording for it no red dot appeared, nor did the show reappear in scheduled recordings. Otherwise, just make sure Background recording is set to On, and everything should work just fine. I suppose I have a claim under the sale of goods act against the retailer (Currys) but Samsung support really is a case for BBC watchdog! I then came out ofthe Menu, and as a test went into the TV Guide to bring up all programmes, set a scheduled Recording for a programme that was due to start in about 10 mins time, and at 5 mins before the programme was due the 5 minnotification now appeared and it subsequentlyrecorded the timed programme. Can you tell me if they are working on my CDVR? Choose the program that you would like to watch and click on the 'Play' icon. So, just go and update your game, if the update includes the DVR support, youre good to go. I also pointed out that I own a older 32 inch Samsung Smart TV nd Samsung freesat recorder which work fine. If you're having trouble fast forwarding through recorded content, including ads, follow the steps below: Exit your current stream. Press DVR on your remote to access the Recorded List. In the DVR settings, the show is set to record 9pm-10:03pm. We are very happy to hear that and were able to assist! Has anyone experienced anything similar or able to suggest anything that may help us fix this? To make sure you posses hardware strong enough to record clips with Game DVR, open your Xbox app, go to Settings, Game DVR, and if you see the message This PC cant record clips, you dont have enough hardware capacity for that. Check availability. Reconnect, and power back on. I agree, this CDVR issue seems to be similar to that of a week or two ago. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm in the seacoast NH area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package., -----------------------------------------------------------------------------------------, My DVR is refusing to record some shows and I'm unable to determine why. Yes on my 65ks9500 since August. Also, check your Game DVR settings by selecting Settings in the Xbox App and clicking Game DVR. 02:24 PM (Click on a topic below to view content) Viewing Scheduled DVR Recordings. Using the arrow buttons on the remote select 'Saved'. My DVR is constantly only recording part of the shows. I had two recordings. We can't get your messages right now. Select the option called 'Modify recording settings for this program' which has a wrench icon. Invalid Optimum ID, please complete all fields. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record. On the guide it speared the program was recording but at 3:10 it was not showing up in the recording list. Hope this helps, 09-11-2018 I anyone else having this problem? Connect your DVR / NVR to a router with an Ethernet cable. Time-saving software and hardware expertise that helps 200M users yearly. Also a couple other programs scheduled to record later today are not showing up. Trouble Canceling a DVR Recording. If you are having troubles fixing an error, your system may be partially broken. TV. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. Guess what, my TV has packed up with scheduled recordingsno longer working, no 5 min notice of recording and no recording then taking place. Technical support is no help. Reconnect the power cable to the Digital Box. When you start to fast-forward, you'll automatically be returned to where the show picks up once the break's over. I would like to advise that our team has opened a ticket to work toward a resolution on this issue. Time-saving software and hardware expertise that helps 200M users yearly. If I do a Spectrum speed test when I am having issues with a recording I typically get a Download speed over 200 Mbps and an Upload speed over 20 Mbps. After the 1st unplug, do the hard reset of the RG @RCSMG mentioned above, when it turns green, continue here so things occur in order. When three white dots appear on the screen, unplug the DVR again. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. The Cloud DVR is really annoying at times. All my scheduled recordings ceased appearing in my Library at 8:00PM (EDST) Saturday, 30 April and still unable to view or record anything today. I am going to send a private message from our Community_Help handle to request further information. where they appear to be coordinating with an engineer. I've noticed it helps a lot to set to record . This is what I've tried:, Anything else I'm missing for troubleshooting? It shows on the schedule it recorded an hour, but when you get to about the 20 minute mark, it stops and asks if you want to delete the recording. (Of course this still doesn't explain why the scheduled recording for Williams disappeared to begin with.). I had the same issues. However, I was able to re-add these particular shows. I sent screenshots and info to the Community_Help handle message. I called tech support at Spectrum and spoke to 2 very nice gentlemen but neither seemed to have a clue as to why it happened or what they were doing about it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! In case your game isnt compatible with the Game DVR feature, you can either leave it be, or look for a new varsio of the game that actually supports this featue. It looks like that did the trick! None of my scheduled recordings were recorded at all on both Saturday and Sunday. A customer should not have react to problems / issues and apply fixes to keep a system usable for them. Learn more @OptimumHelp Optimum Stores Report Abuse | Accessibility | Storm Preparedness | Legal Compliance Service Terms & Info | Copyright Policy | Privacy Notice | About Altice USA In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. !, There are no other shows scheduled at the same time, so its not a conflict issue. And it is recording repeat episodes, when I always set the DVR for new episodes only. In contrast cable box DVR, Internet, and Phone service have an excellent reliability record from Spectrum. For example, Penn and Teller Fool Us airs 9pm-10pm. Using the arrow buttons on the remote select 'Recordings'. It really just seems to not be working properly.. Everything Itried did not resolve the problem asI didbefore , however on your original post i noticed a related discussion on the same page " Schedule recording problem solved " by Mikescooby. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! It is not confined to the main receiver. Heads up friends! An "Xfinity Support" graphic replaces the "To:" line. Press the 'Xfinity' button. in. Has Spectrum done any surveys on the customer satisfaction of the CDVR? Select Recordings > Scheduled and press OK to validate your settings. 21-01-2018 The DVR issue has been occurring for about a month. Slide open the battery cover and insert the batteries. Knowing that a lot is now recorded (or sourced?) 21-01-2018 Recordings stopped showing on the recorded list sometime Saturday. I am having some of the same problems again. Scan this QR code to download the app now. If you are having troubles fixing an error, your system may be partially broken. Please try again later, DCD-1002. Optimum TV app. If you do a factory reset sometimes works for a week. Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar. They all show the same list of recorded programs. I wanted either recognition that the device was faulty or that the design firmware was the problem. Please let us know if you continue to get those errors. You will then see the screen flash twice, which means the game is recognized. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. Using Player Controls on an In-Progress DVR Recording. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. My recording scheduled for 6:00pm started as scheduled. Copyright 1995-2023 All Rights Reserved. Thanks for post, unfortunately my set does not have TVkey option available in expert settings. We hope that these solutions are going to help you to solve your issue. Select Settings from the Start menu then go to Update & security, and select Check for updates. Navigate to the Recordings section of My Stuff. Cookie Notice Apparently the DirecTV DVR is showing that General Hospital is set to record all this week and that the episodes are new, but so far none of them have actually recorded. AT&T Community Forums. I get similar errors on my Android phone app and web page interface. in. Give them a gift from AT&T that connects them to what they love. Or is it proper to address this on this platform? I have been recording programs on DVRs since 2005, and unless the power was out, never had a problem. I knew it was not the USB drive because it would do time shift and record what you were watching. The Post button will remain greyed out if you don't have a Title. Eventually they offered to replace the ks with a Q9F, through the Samsung CEO office (as I had escalated this to the higher CEO). Others give errors when trying to start them. Check all your drivers now in 3 easy steps: How to fix game crashes and other issues on Windows 10. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Report to your retailers as a fault immediately. It is on the ks owners refund more info thread, on page 3 or4. Some recordings won't play. I had a program that was scheduled to start at 3:00. Hi there! Select Yes. Recordings are not showing up until several hours after being recorded. Right now, the challenge to Spectrum is getting Cloud DVR to hold onto its reliability over extended periods of time, And for many customers with Cloud DVR service, that has not happened yet. Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding 2 years ago 1 U user_430c9e Visitor 7 Messages Do I just need to not try to use it? If youre not sure how to do that, follow these instructions: I also have to mention that some games dont recognize when Windows button is pressed, so if you notice that you can record some games, but you cant record others, go to Xbox app, Settings, Game DVR, and set different shortcuts for recording. Very frustrating. in, 21-01-2018 Recorded show won't play on DVR. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. We will be looking out for message! Then, press the POWER button again to turn the DVR on. The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you press the Record button from the on-screen guide, there are three options: 2 timessets the series for that channel in that time slot. I had a KS9500 and had the same issues. This is what I've tried: From here you can cancel the recording, or change the settings (which is what we want to do). Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task. When I go to the live show, it says it is recording, but its not. Message edited 1/18/2013 10:45:04 AM. The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. Normally the HDMI port is not connected to the DVR. Error messages like that are frequently caused by internet connection issues. (My usual reason for rebooting is to stop erratic behavior when trying to rewind or forward live TV. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. and can't play the recording. Even if I turn off the cable box and back . in the cloud even if one has a DVR box, I tried going to Xfinity -> Device Settings -> Sync DVR. I would like to advise that our engineers still are working on this. This was set on TVkey and i changed it to the other setting, Samsung. Have you tried logging out of the app and rebooting the equipment to see if the issue still occurs? Tonight, it recorded 9:08pm-10:01pm. It has occurred on my local channel 16 PBS WPTDDT on title This Old House, on my local channel 18 WRGTDT on title Bob Vilas Home Again, channel 58 FNCHD title Fox News Live, channel 75 FS1 and 26 ESPN various sporting events, and other channels. Although youre available to run some other screen-recording software, broadcasters and some popular games, like Skyrim, you maybe wont be able to run Game DVR feature. I also noticed that this issue depends on the app. I'm spending too much money on an unreliable service and I am not happy about it at all. The Xbox Support team provides information to help users resolve some Game DVR issues on Windows 10. Restart the game and try recording again. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. Sometimes if you open the actual My DVR application and play from there instead of selecting the show from the MY TV section it will work. If the program you are currently watching pauses, then the PVR functionality has been successfully restored. That is great news!! Yes, still having the issue. All it takes is a few steps. Privacy Policy. When I tried to watch my recording, rec'd msg that it was no longer accessible because there was no internet. Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. Select 'Recordings' to pull up all of your recordings. Press the down arrow button once then the up arrow button once to select the filter options. Please let us know in the comment section below if we somehow missed any issue known regarding Game DVR. If you do not have a connection, connect your router to your DVR / NVR using a different Ethernet cable. Leaderboard. Please try again later. Below, you will find a list of several known issues with Game DVR and some solutions we found: Users wont see the Game bar in PC games in full-screen mode. The email stating this is posted on the ks owners refund more info thread on these forums, think about page 3 or 4 under @paul111, 09-11-2018 Thank you for that information. Before starting the troubleshooting process, however, check if your PC has the latest version of the Xbox app on Windows 10. Only one of them is connected to the associated TV set by HDMI. Personally, I recommend a conventional DVR box from Spectrum as it has a better reliablity track record. The pattern seems to be good for two weeks, bad for a week, good for two weeks. For example, Penn and Teller Fool Us airs 9pm-10pm. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. This must be taken into consideration. Wait 10 seconds. Update your apps and games in order to use Game bar with all games.

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