An added plus is that the table was 99% assembled and I only had to attach the bun feet. 4. On 12/2, the delivery company came early. i was told it could not be fixed until 8-15-16. i asked for my money back on the chair. When we got home we found out he did no give us the legs to the table. The leather is peeling and the wood legs are bubbling. Be warned, shoppers! Yes received 3 different reasons why my order is delayed. She worked diligently to find something nice, in store, that met all my requirements. Kansas City has been a tremendous host, this site is fantastic.". I bought a bedroom set from here. High priced low quality!!!! The alternative fact store. So of course I'm always a little skeptical on having people come to the house and fix things when my husband isn't home. The neutral color and materials would fit in nicely with a rustic or minimalist home decor. The pros: Items on clearance can be significantly less for those looking for a deal. Called the store, spoke with Nancy who had to call back as to whether Robinson store would still accept the sales price or not. In addition to mattresses, customers are keen to furnish their bedroom with a new bed or bedroom set. Well start sending you the news you need delivered straight to you. Next day, December 20th, the day before my scheduled delivery, they call and inform me that only half of my couch is in and ask whether I want them to deliver that as planned on the 21st or wait for my whole couch to be available. For style. Companies can ask for reviews via automatic invitations. Thankyou Value City Furniture. Wanted to be fair to them and update one last time. Screw falls out of the bottom. Also didn't feel like the quality was high, and many of the options just looked plain flimsy. The girl was not very nice and didn't seem to care that my furniture was still not in my house after living here for over a month. There are way too many furniture stores in West Michigan to put up with this terrible customer"service". Claim your profile to access Trustpilots free business tools and connect with customers. There job is sell furniture and part of that job includes delivering the correct pieces so I can use the furniture that I bought from them. He refused. This was told to me by a woman in the back office. When my husband went to unbox the items, the table was the wrong color & one set of chairs the wrong color. Thank you Lori for making me want to do business with you again. The fist guy I worked with Issac seemed like he was in some sort of rush. Was a birthday gift but don't seems like she's gonna receive it probably til Christmas - Not, just want my money back. He didn't even give me a chance to let him know we had more time than just today. An item was ordered and scheduled for delivery. No one told me that earlier. Day 11: Order was delivered and assembled. Is this your company? Okay I bought the 2pc. We'll go through the top picks and talk about the ins and outs of their offerings. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. Although we did not buy that day we will be back. At first glance, it appears as if Value City Furniture is offering great deals. Read full review of Value City Furniture and 1 comment . The fact I appeared to be the only buying customer in the store should have been reason enough to sell me another piece. I'm sure I'll shop here again. They also have a community of 122k followers on Instagram. Very professional and good knowledge about products and services. 66. My boyfriend and I were both working at the time so my mom took off work so she could stay and wait for the furniture. That was my 5 star review upon leaving the store. Youll also find hidden charging ports to keep your tech alive and powered up. Bought a desk today and when unboxed realized it was broken. I wish I could give a zero rating to this place. I politely said okay and left the store. I've gotten several pieces here in my last two visits. It was unnecessary and rude. Looking around is like shopping in forever 21 in regency you get exhausted just thinking about it. Hopefully, Kim, back in the office will take care of this as she said she would. This mans absurd reasoning defies logic. I am not sure, but he wasn't pleasant. I was promised a return call, which never came. They sold it to me as a platform bed. It seems to be a pretty nice couch for the price. While options start at low prices and feature both spring and foam varieties, there are some complaints about the comfort and durability in some cases. I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. In Uman, a small city around 125 miles south of the capital Kyiv - and some 200 miles from the front line - two rockets hit three high-rise buildings, which included residential buildings and . I have an excellent experience two years ago. You won't meet me tomorrow. We were greeted at the door. Just wanted something that looked nice. Buyer beware. Its mission continues to be: to provide a furniture destination you can rely on. Go around back and ran into 2 customers who were having issues retrieving their orders. He also said that i need to pay additional charge for delivery(129$). There, youll gain inspiration on how to style your home while also being informed of the companys new items. Value City Furniture is a multinational company founded on 1948 by Jerome Schottenstein with its headquarters located at Columbus, Ohio, United States and key people behind it being Jay Schottenstein.. Value City Furniture has the following subsidiaries: Subsidiary. I give him 5 stars for this service call. A Nice Associate (I mean it - Joyce Ruiz - the lone star u see for the review is for her) was kind enough to help us show around the different beds and their packages on the floor. WTF. I was explaining to him as to why it was mistake on VCF's side - he cut me off by shouting at me not to yell (i was not yelling but was explaining) and that he would hang the call. I'm so excited! No damage was done to the furniture or the shelves of decor they had to manuver around to get the couch up the stairs! Worst service in the history of man kind. The brand operates in-person at its various locations across the US as well as online. It's too bad, because all we wanted to do was reselect a piece from them. She was so impatient and sounded mad at me or something. Then he kept rambling on about how he had no help and they want him to do everything himself. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We were immediately greeted by one of the sales associates who showed us several options. They offer made in the USA discount options, shop the look styles, and convenient payment options that include no money down financing options.Overall, customers have good things to say about VCF and their in-store experiences. When I got the furniture after spending over $9,000 for every piece of furniture was either broken, cut, chipped, scraped, damaged, sliced, some type of damage was done to it. Yared. Sounds like a dream? He still bugged us and didn't let us be. The manager at the Howe Ave. Value City Furniture in Cuyahoga Falls Ohio, John **, went above and beyond to help us out. I ordered a new bed, mattress and box spring in June. See reviews below to learn more or submit your own review. Past tenets have lived in this apartment house and they have done this. Report. You can also store any items in the side pocket of the chair. Alex was wonderful helping us find the right couch and chairs. BEWARE: This company has a rating of F from the Better Business Bureau and over 1,000 customer complaints. We found a really great one with expandable panels for $350 which we thought would work great in our small place. Best sales people around. The sale man was a bit aggressive but that is to be expected. I didn't want war. I'LL MAKE SURE TO SHARE MY REVIEW ON EVERY SINGLE SOCIAL MEDIA. Such a nice experience, appreciate them, and we love the furniture. He was quick, clean to pick up after himself and very nice! At the time of this review, this sectional is on sale for $2,975. Absolutely horrible service! SH*#HOLE!! For quality. On December 6, I received a wardrobe. They said the table would be in and it was not in for another week after the date they told us. I was assured that the couch would be delivered on a particular date. I arrived at the store and immediately asked to cancel my order. Seriously, would someone accept 20% off for something that is not usable? Good prices. In the end, I found out that it was just some guy in a gray suit probing people. NEVER. We also ensure all reviews are published without moderation. I was purchased furniture items from valucity furniture sterling height location at June 06th 2021, it was delivery date June 17th 2021 but till July 08th 2021 I didn't received this item from sterling height location, mohammed Alim was my sale agent he does not talk with me about delay delivery when i buy this items, this is bad customer services, horrible, nobody go to the shop for buy some, they are cheating with customer, they doesn't know how to customer services, I went to value city furniture shopping for a new mattress and I enjoyed the experience. We enjoyed our experience with Value City. So a bit about me: I am a very patient, non hot-headed person. After reading some of the horror stories of their delivery, I was expecting the worst. Send message. Now, only five months later, there are two (almost three now) spots on the couch where you sit and can feel the frame on your bottom. This is a 0 star company. PLEASE go out of business. Much like Fox Mulder, I wanted to believe. Materials include faux leather and synthetic upholstering options. They said "no" and we had to pay for the delivery which is over $100. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. We watched as everyone else in the store was Service and no one paid us any mind. If I could give them 0 stars I would!. Lawrence was very kind and took great care of us!! She got two awesome couches and I got a futon that I LOVE! Wish I knew before I stepped inside this store: bbb.org/centralohio/busi Based on my experiences, this company can't deliver things when they say they'll deliver it by and could leave you without furniture for weeks. Add a review. The company called and said one item was on back order so the delivery date was pushed back until 12/2. He also told me the delivery fee would have to be applied since I was canceling the sofa. I had removed the furniture and sit in an empty room. I've already painted the picture of my wild life for you in the first paragraph, so I'll have you know the box spring cracked from me merely getting into my bed to go to sleep. New ottoman has a chunk out of the wood in the leg. Another guy was on a computer with headphones on. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. That's also what brought me in at this time. What the hell? She confirmed that we can also make changes to the order Day 7: Decided that we will just opt for the bed, mirror and dresser. Anyone can write a Trustpilot review. We went to the customer service desk to make the changes to the order. Customer Service is horrendous. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. Marcos and Carlos delivered it today and they were prompt and amazing! So of course I'm always a little skeptical. I'm fine to come down there and pick up the piece that YOUR delivery team forgot, that YOUR delivery team didn't install correctly in the first place, but I want my $119 delivery charge back. They came out yesterday with a nice, new box spring. My boyfriend was here at the time of delivery and noticed that we were missing a dresser and the bed support. THIS IS THE WORST PLACE. Chesterfield sent me back to Value City. All in all, this Value City Furniture review came across an equal amount of positive feedback that contradicted the negative reviews. I suspect they do not stock any furniture, they order the furniture as they sell it - many low-end furniture stores work this way. Great deal. Mr. Smith didn't give me his bosses information nicely. Ok this guy looked like a user and he wants my personal information. Sent back. It's really a shame because the furniture is nice but no way am I going there again as the overall feel was creepy druggies and snide remarks from the floor staff..strike 3. Some links on Slumber Search are referral links. (Not really but you get the drift). Next day, delivery guy calls and is at my house, with me 15 minutes away at the office still. Choice range could be better, but was good enough for this most recent purchase. I asked her to be a little nicer to me and her response was to transfer me to someone else worse. I opened the box and there were 2. Value City Furniture Gets Very Weak Customer Support Rating. I was going to be off at that time I just added an extra vacation day. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. They told me this after almost two months. The man that helped us was very nice and took the time with my husband and I. I didn't realize how big of a selection they have but it was nice to see such a large variety of furniture, check them out not bad ! #1 rated online furniture store, Wayfair. I had to go through months of begging for them to even send someone out to look at the damages that I received my furniture. Sung Koo was very patient and helpful. I would give 0 stars if I could. Never again. Now, for the table..it's sturdy, well made and matches my bedroom furniture really well. We recently purchased more furniture from another place and it was an easier process STAY AWAY!! I told him that i would return the furnitures and that I would meet him tomorrow with the manager to share my experiences. Scratches and cracks in the wood of the new ottoman and sectional. Customer service still good. I have had the worst time getting the furniture that I paid for from than! To the clerks at the desk especially veterans of the business Thankyou. Wow. I only live about 6 miles away, no way i'm paying $120+ for delivery. I was also told that this is the 10th desk they have returned. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. Never got a return call and after making 3 calls myself, a manager told me he couldn't do anything to help other than TRY to get me the display model. Was told the manager would call me back 2 hours later, nothing, so I call back and they put me on hold for approximately 10 minutes but I eventually get ahold of the manager. Who is the founders of Value City Furniture? They tore the couch moving it in and then when we explained that we didn't want a torn couch, they angrily took the couch back to the truck and drove off. So I had to opt for the dresser and bedside table w/o the bed frame, headboard and footboard bc I loved the other items. Keenan said 2023 likely won't be the last time the NFL Draft is in Kansas City. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. Based on 247 reviews. Anne was our sales person. She waited for quite a while and our furniture never showed up. Not very friendly in my opinion. Never shop at value city again. I only received half a couch on that date and was never given a call with an explanation! At the point of sale my saleswoman told me I had a 120 day sleep test for my mattress. Do not shop at this location. All items were in stock and after 4 days our furniture was delivered! Similar to their sectionals and sofas, their recliners offer affordable comfort. We basically were given the option of going back to pick up the new table or paying a delivery fee. I ordered a bed for my 11 year old about two weeks ago and when I came in the other day to pick it up they "forgot to order it" you fools. A message to the manager-- your location is losing business because of you. I bought furniture from this location, along with it I bought the extended warranty for damages. She had recently purchased a new couch down the road for almost double for what I have. I would've just bought a two piece couch set if that's what I wanted. It has been 2yrs, and thus, far the one time I had an issue, the repairman showed up determined sloping defect, and replacement was made. Value City carries a variety of mattress models from which to choose, including mattresses from American Signature, Simmons Beautyrest, Sealy and TEMPUR-Pedic. 22. I will definitely return here FIRST when I need new items. They carry a few lines that look like something you could buy at Crate & Barrel or Pottery Barn, but the quality leaves something to be desired. I should send them the bills from my massage therapist. With the Artemis Marble Server, you can transform your drab dining room into an area of elegance where you cant wait to entertain. !Thank You A satisfied Customer !!!! Value City Furniture deals in a variety of industries, such as retail and manufacturing and offers products such as Furniture. I spoke with customer service who agreed to free shipping for my "inconvenience". not only that, but at a great price. I chose Value City Furniture because they had styles I liked and were able to deliver quickly [], They continue: I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. Now they just keep ignoring me. I will return to Robinson Center VC for future purchases Eric, in the customer service department, did an above and beyond job at rectifying and compensating me for a delivery issue. Do not buy from this company. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.. I just quit" and slammed the phone. Slumber Search is supported by readers. Out of 92 reviews and 7.3/10 stars on Slumber Search, one 5-star rater shares an anecdote: When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move into an apartment. But the customer service deterred me from making that purchase. They called the office and informed me Value City would call back soon. I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. Want to know which is the closest to your home?Take a look at the handy store locator for more information. All the time, they said they needed to reach out to the vendor to check what they could do. We are just so disappointed in the fact that there is this level of worst, disrespect, and impatient customer services that exist. Shame on them. Anywho, we walk in and not one person greeted us. People love to hate on Value City and I totally get it. Ordered a 2-sectional couch, and 2 ottomans. This site's sole purpose is to help you make the decision faster and with more peace of mind. Sung helped me with measurements and configuring the piece to fit perfect in my space. Like all things you read on the Internet, understand there is no better judge than yourself. Not combinable with other offers and promotions. This is the second time in a week that they have been here and I still don't have the furniture I bought. The manager at the Howe Ave. Value City Furniture in Cuyahoga Falls Ohio . Which I did Joe called me and explained that there was nothing they could do it wear and tear and maybe the company that manufactured the furniture made it in correctly how is that my responsibility. Strike one. The other two sets were correct. She said it not just once, but several times, even after I explained to her I had already painted to compliment the color of the furniture. He was extremely understanding and offered a full store credit. Will never get furniture from here again. Now I feel equipped to walk in somewhere and say with certainty, "This is exactly what I'm looking for." Sara in Phoenix, AZ. Our content is intended to be used for general information purposes only. How to write a complaint about Value City Furniture? This is the absolute worst furniture store out there. I purchased a couch on November 21st, just prior to Thanksgiving and was told it would be ready for pickup on November 27th. We hope weve answered any questions and curiosities you may have about the brand. You can find contact details for Value City Furniture above. I want the filthy display model that everyone has been sitting on, spilling on and kids have been jumping on, in my home. File a complaint. To start the sales person lied to me stating the item was in stock and guaranteed my initial delivery date. The salespeople were lost and didnt know what they were selling. So if you plan on shopping here and aren't going to be spending too much, you may want to make sure you have a way of picking up the furniture before hand. Value City then told me to call Pure Promise because I did have insurance on the furniture. I'm talking holes in display couches. Another top request from shoppers is a new recliner from Value City. We had no idea that those two pieces were on back order when we ordered it, we were told only one piece would be. M. Marica Zejcirovic of Shippensburg, US. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. When I asked about when it would be replaced, I got the run around on the phone. The manager preferred to be condescending. The delivery guys left out the middle slat to support the box spring and that's why it broke. When I called and asked about my chairs I was told "Oh it must be a computer glitch". This profile has not been claimed by the company. Also the guy never checked my order to see that only ordered 1 chair. I only ordered one chair. Value City Furnitures parent organization is American Signature, Inc. with Jonathan Schottenstein as the chairman of this organization. It was a total rip off. Long story short, don't expect any customer service, don't expect your furniture on time, don't expect anything from them. I did't say this to him of course. The couch was DELAYED by several weeks with horrendously inconsistent and wrong notifications (saying it was for pickup when I paid for delivery). Fast forward yet again to January 7th, the day before my second half comes, and I received a call from their delivery scheduler for a 12-2PM delivery, and I told them I would keep my work schedule open but that I would be at work and would need 20 minutes notice to be home. If you're wondering whether Value City credit card is the right card for you, read on. Years in Business: 75. Business Started: 1/1/1948. 108 Value City Furniture reviews first appeared on Complaints Board on May 22, 2007. I can't believe anyone would go here. And it was the perfect fit! The customer service and communication practices of this specific store is extremely lacking. I get ANOTHER person who says it's there and he's gonna locate it and call me back. Love the table my fiance and I purchased from here but it was such a pain to get. When I purchased my bunkbed over a month ago they were on back order which was ok cause we weren't moving to our new house for over a month anyway so I set up deliver for 5/29/15 and specified that I needed an afternoon drop off because we had to work in the morning so today (5/28/15) since I had not received a phone call to confirm time and delivery I called and was told that we are first on the list for drop off at 8:45am and they were not willing to change it for me. Did I mentioned that I was at work, strike two. The associates flocked around my wife and giving her the stares and weird looks - making her uncomfortable. Stomach. Just hungry to make a sale. The delivery was were we ran into issues. I will never buy furniture from this company again. Their customer service is horrible. On top of that, things weren't horribly overpriced! I would definitely recommend the salesman and the couch! I call back and the customer service woman proceeds to tell me the manager left her a note to refund me 100 dollars for my inconvenience (I at this point had not mentioned anything about wanting a discount). Value city had to come replace the left sectional couch several times. Only after couple of hours we found the screw up. Unsubscribe at any time. We paid for delivery service and they called us letting us know the stuff was ready to picked. I'm the BIGGEST customer service person. After a year and a half I am done fighting and losing their way. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. Business Incorporated: 7/27/2000. Measuring 33 x 66 x 18, this item has three drawers for your flatware with the top one being felt-lined. they are crooks. Claim it and get a lot of features. There was one guy there to help my dad and I load it into a truck. Made from a charcoal-colored polyester, this sectional will blend into any home decor theme. They have an entire section on their website dedicated to sale items. Because of a not too great interaction with a salesperson at the (St. Ann), MO. 2023 Trustpilot, Inc. All rights reserved. It's a clean form of scamming. I don't know what kind of stupidity I was inhale when I made the decision to go into this store and NOT check the reviews. Please use a valid email. I understand that we originally opted to pick it up, but upon receiving a broken item from a company, I would think they would want to remedy the situation in a tasteful manner. 9 months later. And witch-lady, if you see this, whatever I did I'm sorry. I worked with Chris and she was extremely understanding. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I call back, multiple times again until someone answers. I am LIVID. Great furniture. I've talked to management at the Flint location and still nothing has been done. 2022-2023 Slumber Search $1,000 Scholarship. He calls back in 10 mins saying that Manager is busy and said that he will work with me to reorder the bed. On 11/13, I receive a call from VCF regarding they have one of my item in stock, at a different location in St Louis. Call corporate and got a nice lady to help. They sent Al out on a Friday to evaluate. They were also very kind and polite. He called customer service & it took them a while to figure out what was sent & not sent. The salesmen are helpful and work to get you the best deal. Also I will be spreading the word, DON'T SHOP VCF!!! NO KIDS, just two people, no parties, nothing so there is no reason for any furinature to fall apart. No nothing. How do I know I can trust these reviews about Value City? So I recently went back up there and picked out a brand new couch and love seat. The pros: Affordable beds and bedroom sets in traditional and contemporary styles. We ended up having to rent another tuck to get it home, so an extra rental charge. When I tell him I'll leave right then, he proceeds to ask me how much I am going to pay him for him to wait at my place, repeatedly. Despite this assessment, having visited VCF several times, prior to making that single purchase, unless you are willing to pay Ethan Allen bucks, don't assume that another popular store with advertisement will be better. It also doesn't help your credit because they report false numbers. Delivery team Gustavo and Disidoro were fast and good. Russian missiles have struck warehouses reportedly storing ammunition at a railway depot in the Ukrainian city of Pavlohrad, in an apparent effort to . When the delivery people arrived today they were polite and courteous and even congratulated us on our new home purchase. when I called the store the lady made it seem like this is a problem they have all the time and that there is nothing that I can do about it like it was my fault. What goes up must come down, and we must admit we found a few complaints regarding slow delivery and poor customer service experience. I refused and said it was not my mistake and that it was Eric's mistake to have placed the wrong model - VCF should deliver it to me at no delivery charge. Visit the brands store locator feature on their website to find a local store nearby. The furniture looks cheap and the prices are too high. BUY. They offered to exchange my dresser. They even took a picture and sent it to our daughter, so she could see it.

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