Our customers can use any combination of Cisco Calling Plans, Cloud Connected PSTN, or Local Gateway-based PSTN across different sites. You cannot enable users for Phone System in Office 365 who were created directly in Azure AD. Move on-premises users to Skype for Business Online (performed using Windows PowerShell on-premises, but using your Office 365 administrator credentials). Which user locations need new phone numbers from Microsoft? A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. Cloud Voicemail includes voicemail transcription, which is enabled for all users in your organization by default. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and using a Microsoft Calling plan. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. An . Dynamic emergency calling (based on the location of the Teams client) is supported. Transmission links constitute the physical wires or fiber, as may be the case . It is the simplest option that connects Communication Services to the Public Switched Telephone Network (PSTN) to enable calls to landlines and mobile phones worldwide. This topic describes how to enable users for Phone System with on-premises PSTN connectivity. Functionality described in this document is currently in public preview. You don't need to retain your current PSTN carrier. Communication Services provides two discrete ways to reach the PSTN network: Voice Calling (PSTN) and Azure direct routing. (Unless deployed as an option to provide connection to third-party PBX, analog devices, or other telephony equipment for users who are on Phone System with Calling Plan.). Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with migration of the user to Direct Routing. It contains the following articles: More info about Internet Explorer and Microsoft Edge, Phone System guidance for small and medium businesses, Plan for Teams auto attendants and call queues, Contoso case study: Auto attendants and call queues, Set voicemail policies in your organization, PSTN considerations for upgrading to Teams from Skype for Business on-premises, Getting started with your Microsoft Teams upgrade, A user in Skype for Business Online, with on-premises voice functionality, A user in Skype for Business on-premises with Enterprise Voice, Phone System and PSTN connectivity options. Creating users in online Skype for Business or Teams without first enabling them in on-premises pool with Enterprise Voice is not supported. Most importantly, we ensure that these options are easy to manage - often from a single pane of glass. Although each of these options provide businesses with incredible flexibility, we dont want to limit our customers to just one choice. Required for certain cloud pbx services and offers high . Teams Phone Mobile might be the right solution for your organization if: For information on the benefits and requirements of Teams Phone Mobile, and for links to carriers participating in this program, see Plan Teams Phone Mobile. To migrate this user to TeamsOnly mode with PSTN functionality, you must move the user to the cloud, and either port their number from the old carrier to a Microsoft Calling plan, or assign a new number to the user. Some scenarios may be 100% cloud-based, while others may require an on-premises setup with connectivity to legacy hardware, and others require mobility or speedy deployment. Note: If necessary, you can choose to connect a . If you are using Lync Server 2013, see Planning for Enterprise Voice in Lync Server 2013 and Deploying Enterprise Voice in Lync Server 2013. You can configure interoperability between your telephony equipmentsuch as a third-party PBX and analog devicesand Phone System. Most Phone System features are the same regardless of the PSTN connectivity option you choose. Calls between users in your organization--regardless of geographical area--are handled internally within Phone System. They need the flexibility to select between different service providers, often on a country-by-country basis, to ensure that their workers and customers around the world have a high quality, cost-effective, calling experience. . For more information about Microsoft voice solutions, including details about Phone System features, see Plan your Teams voice solution. Which type of telephone number (subscriber or service) do I need? This solution is the simplest option that connects Phone System to the PSTN. Assign a Voice Routing Policy (performed while the users are homed on-premises). If the Skype for Business Online Plan 2 is disabled, re-enable it. For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. For information about managing phone numbers for Direct Routing, see Configure the phone number and enable enterprise voice. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). By deploying Phone System with on-premises PSTN connectivity, you can move your users to the cloud via Skype for Business Online at your own pace, while retaining their on-premises PSTN connectivity. Direct Routing. An all-in-the-cloud solution with Microsoft as your PSTN carrier. To migrate this user to Teams, you must move the user's on-premises Skype for Business account to the cloud, and coordinate that move with migration of the user to Direct Routing. You must be a registered user to add a comment. Certain features might not be supported or might have constrained capabilities. Location-Based Routing (LBR) for Direct Routing enables you to restrict toll bypass for Teams users based on their geographic location. You want to use Microsoft-managed access to the PSTN. Assign the Microsoft 365 or Office 365 licenses if necessary. Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023. Otherwise, register and sign in. You can buy numbers directly from Microsoft. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and using a Microsoft Calling plan. It adds convenient PSTN connectivity plans to Webex Calling to provide customers with a complete enterprise phone system delivered by a single vendor, with the full support of Cisco partners. Once numbers are procured, administrators assign and manage numbers across different providers, in different countries around the world, directly though Control Hub. Pair your on-premises SBC with the Teams Direct Routing service. The user's upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. If an existing TeamsOnly or Skype for Business Online user is assigned a Phone System license, EV-enabled is not set to true by default. Similarly, the agility of the cloud is lost through a solution with multiple points of administration and complexity that slows business growth. With this solution, Microsoft is your PSTN carrier. Furthermore, Teams Phone allows you to make Teams your UCaaS solution, enabling PSTN (Public Switched Telephone Network) connectivity, and adding advanced call control features such as auto attendants, call queues, music on hold, call forwarding and more. The user should have both Teams and Skype for Business Online Plan 2 and Phone System. See the current rate list for PSTN calls. You don't need to retain your current PSTN carrier. (Recommended) Active Directory Federation Services (AD FS). For Calling Plan, each user is automatically enabled for emergency calling. To make and receive PSTN calls, you need to add telephony capabilities to your Azure Communication Services resource. Webex Calling supports these customers with the ability to select PSTN connectivity on a site-by-site basis. Building your own on-premise PBX system can be difficult. Whenever your users interact with a traditional telephone number, calls are facilitated by PSTN (Public Switched Telephone Network) voice calling. For a general overview of Microsoft Teams cloud voice features, and help deciding which Microsoft voice solution is right for your organization, see. There are some differences in functionality, however, that affect how you configure certain Phone System features. Plan your Cloud PBX solution in Skype for Business. For information on how to configure Operator Connect, see Configure Operator Connect. For more information, see Configuration considerations later in this article. Business continuity - Cloud applications and connectivity options remove chances of service disruption associated with hardware on the premises and trunks from the premises to the PSTN network. The users upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. If anything is unclear, please feel free to let me know. You must complete Steps 1-5 before Step 6. Depending on your requirements. Enabling a user for Phone System with on-premises PSTN connectivity and then moving them to Skype for Business Online requires the following steps: Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). PBX - A Private Branch Exchange is known as a PBX, which is an internal telephone network. For new users, such as a new hire, who will be enabled . For example, you might have offices in locations where Calling Plan isn't available. How do I port existing phone numbers to Teams. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. Enable PSTN calling for your organization with any of the following methods OR a combination of these approaches: Microsoft Teams Calling Plans Setup is fast and easy for this all-in-the-cloud calling solution with Microsoft as your PSTN carrier. For information about managing phone numbers with Teams Phone Mobile, see Set up phone numbers with Teams Phone Mobile. To learn how to configure network settings for network regions, network sites, network subnets, and trusted IP addresses, see the following articles: More info about Internet Explorer and Microsoft Edge, Country and region availability for Calling Plan, Manage voice routing policies for use with Direct Routing, Plan Location-Based Routing for Direct Routing, List of Session Border Controllers certified for Direct Routing, Set up phone numbers with Operator Connect, Set up phone numbers with Teams Phone Mobile, Configure the phone number and enable enterprise voice, Configure voice routing for Direct Routing, Configure network settings for Location-Based Routing, Enable Location-Based Routing for Direct Routing, Contoso case study: Location-Based Routing, Plan and configure dynamic emergency calling, Manage emergency call routing policies for Direct Routing, Network settings for cloud voice features in Microsoft Teams - Concepts and terminology, Manage your network topology for cloud voice features in Microsoft Teams. This content is relevant if you already have Skype for Business Server or Lync Server 2013 deployed on-premises. If the user pool is on Lync Server 2013, that external pool traffic remains on Lync Server 2013 Edge Server. Azure Cloud Calling is an all-in-the-cloud telephony solution for Communication Services. Make sure users have been assigned a Teams license. If you haven't already done so, configure the organization for Skype for Business hybrid. Before assigning TeamsOnly mode, incoming PSTN calls will land in the user's Skype for Business client. Learn more about FastTrack for Microsoft Teams here. To ensure the TeamsOnly user has PSTN functionality, you must coordinate the user's upgrade to Teams with the user's migration to Direct Routing. Any call forwarding, team-call group, and delegation settings from Skype for Business are not migrated and will need to be re-recreated for Teams. The users are initially homed on-premise and PSTN delivered through 3rd party SIP trunks terminating onto the mediation service role. (1.) With Teams Phone Mobile, if your existing operator participates in the Microsoft Teams Phone Mobile program, they can manage the service for using SIM-enabled mobile phone numbers with Teams. If you want to enable Phone System with on-premises PSTN connectivity for a user who was created in Azure AD, you'll need to create a new account for that user in your on-premises AD, configure the account on-premises, and then synchronize the account using a supported version of the Azure AD Connector tool. Microsoft Teams Phone gives you PSTN connectivity choice, Simplified management that comes with all-in-one solution is important, There is not any existing on premises PSTN infrastructure (SBC or voice trunks) to interconnect with, Want to maintain an existing operator contract for fixed line numbers or wish to select a new carrier from a list of Operator Connect partners, Seek a fully managed solution - PSTN calling services and infrastructure are completely managed by the operator along with Microsoft, Have users in locations where Teams Calling Plans are not yet available, Need a fast and easy deployment simply connect to your operator and assign phone numbers to users, all from the Teams admin center, Enable improved mobility for hybrid and mobile workers, through a single, business-provided number for Teams and mobile calling, Eliminate costs associated with fixed line service for these users, Apply security, compliance, and policy settings across mobile devices, Quickly and easily deploy, configure, and manage calling for Teams, Inherit all the benefits of Operator Connect for employees with business provided mobile numbers (e.g. We know that many organizations have multiple sites and would benefit from the ability to use multiple PSTN connectivity options. You want to mix routing, with some calls going through Voice Calling (PSTN), some through your carrier. If you need basic information about upgrading to Teams, start here: When migrating your voice solution, there are four possible calling scenarios when moving to TeamsOnly mode: A user in Skype for Business Online, with a Microsoft Calling Plan. Additional features, storage, and support start at just one low price. If you answer yes to the following, then Phone System with Calling Plan is the right solution for you: However, your situation might be more complex. About 70% of participants who buy separate Session Initiation Protocol trunking services with UCaaS said cost savings is the top reason for choosing to separate PSTN connectivity from UCaaS. This article provides a high-level overview only. Or you might need a combination solution that supports a complex, multi-national deployment, with different requirements for different geographic locations. For example, you might choose Teams Phone Mobile for your sales and field organizations that require mobile support, but another solution for your onsite call center organization that relies on desk phones. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to TeamsOnly. Configure your hybrid deployment Whether all your Skype for Business users are currently homed either online or on-premises, or if you currently have a mix, you must complete the steps to configure a hybrid deployment of Skype for Business Server or Lync Server 2013, as outlined in Deploy hybrid connectivity between Skype for Business Server and Office 365. . When Teams first launched PSTN connectivity services, Direct Routing was the only option available to companies that wished to retain and integrate their existing carrier into the Teams ecosystem. The versions of the servers in your on-premises deployment must be listed in the following table to support Phone System with on-premises PSTN connectivity. For information about auto attendants and call queues, see the following articles: Cloud Voicemail, powered by Azure Voicemail services, supports voicemail deposits to Exchange mailboxes only. The user should have both Teams and Skype for Business Online Plan 2 and Phone System. You need to retain your current PSTN carrier. If a hard reset is performed while the device is not at minimum firmware it will default to using PIN Authentication, which is not supported in Skype for Business Online. You want to use Microsoft-managed access to the PSTN. Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling, enabling you to replace your on-premises PBX network with a globally trusted cloud calling solution. The cloud PBX service logic, features, and connectivity are built on geographically redundant and reliable data centers in the cloud so calls can always be routed and answered with flexible options. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. Above all, this system must be easy to manage, so business growth is not slowed by painful administration. You can configure poicies at any time. Coverage in Greece, Poland, and the Asia Pacific region is coming soon. Lync Phone Edition devices MUST be updated to minimum required firmware in your on premises environment PRIOR to moving to Skype for Business Online. Required for all. If you are porting numbers to Microsoft, you should coordinate the timing of this operation to occur when the port occurs. For information about managing phone numbers for Calling Plan, see Manage phone numbers for Calling Plans. If your PBX is not on this list, you can use a Session Border Controller to connect your PBX with Phone System in Skype for Business Online. You do not require deployment or maintenance of an on-premises deploymentbecause Voice Calling (PSTN) operates out of Azure Communication Services. With native unlimited and metered calling plans, and the option to Bring Your Own Carrier to the Zoom cloud, customers have an unprecedented range of connectivity options to the PSTN. How you configure call routing differs depending on your PSTN connectivity option. With Phone System with on-premises PSTN connectivity, there are three networks involved, two of which the customer is responsible for but only one of which the enterprise staff has direct control over: Microsoft's Global Media Delivery Network Microsoft's global cloud network and infrastructure. Operator Connect is designed for organizations that: Teams Phone Mobile Assign a single business-provided cell phone number as your desktop, mobile and Teams Phone number. You need to interoperate with third-party PBXs and/or equipment such as overhead pagers, analog devices, and so on. To learn about planning your deployment, see Plan Phone System with on-premises PSTN connectivity in Skype for Business Server. . The value in the cloud is what matters for Teams. I would like to receive email communications about products and offerings from Cisco and its Affiliates. Media by pass is not supported for Cloud PBX with on premises PSTN connectivity. You can upgrade your current installation and maintain any custom rules you have defined in your environment. In most countries, Cloud Connected PSTN customers can select from multiple Cisco-certified Partners. Phone System with your own PSTN carrier with Operator Connect, Phone System with your own PSTN mobile carrier with Teams Phone Mobile, Phone System with your own PSTN carrier with Direct Routing, A combination solution that uses Phone System with Calling Plan, Phone System with Operator Connect, and/or Phone System with Direct Routing. The option or options you choose affect how some Phone System features are configured. Your carrier manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management.

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