I am never shy about asking my supervisor questions or my manager, as they are always helpful. They have great benefits and provide stable employee. For myself, did not take more then a few months to go from over a decades worth of career growth and demonstrated successes to a down sized and laid off. WebSchedule is flexible during the court's hours of operation. I am going to be completely honest here, I loved my manager and the leads at Maximus were very good people, but that is where the good things end. Find jobs. The length of time and frequency of visits is dependent , For more convenience with applicants in the U.S for specific, we introduced a separated section to distribute information about healthcare jobs in different States of the America. We also gain an entirely new data set related to citizen engagement, channel preferences, and agent performance which enables us to optimize this model. Pay rate and bonuses are good. Maximus 3.2. I explained I could not do that with a newborn at home who needed me, but was told this was my only option (though I did find out that others who were to be moved to the night shift were given an exemption because they had a child under 18 at home). WebHelp us improve CareerBuilder by providing feedback about this job: Report this job Job ID: qF3sLPXm9ZkNtPuwnEqQasiSS. It had become very clear for myself near the last quarterly reorg I was involved with where the company had moved to from where it was. Management is toxic and created a culture of backstabbing among themselves which led to them trying to build constant cases for dismissal against employees, this was targeted towards other managers as well that didn't do as they liked. Apply to Work From Home Nhs jobs now hiring in Hemel Hempstead HP2 on Indeed.com, the worlds largest job site. If you continue to see this They do not train their temp staff workers properly and are very strict with hours, often refusing to pay overtime regardless of circumstance. The app takes them through a series of questions including a self-administered temperature check. What is the best part of working at the company? This company is proudly diverse as well, it is not limited to a single group. Management was awful, but I am not completely sure it was their fault. Please stay clear. Two fifteen minute breaks. Remote in Twickenham. The company handles the business process services to government health and human services agencies. All call centers have a basic outline. Lamentamos MAXIMUS is a company that partners with state, federal, and local governments, and they are currently hiring for a variety of COVID-19 Vaccine-Related work from home positions. Management is very friendly and helpful. 37,000 - 43,000 a year. They make sure that those tools are working while you're in training. I love being able to work from home, only draw backs is a lot of customers pretend to be other people and have their information. (2) 15 min and (1) 30 min. Asking for any documentation fro, Consistant hiearchial confusion through management changes, Lack of succession follow-through, Subject to signs of age discrinination, Careers subject to lay offs after tenure, A typical day at work involved being put into a room with no windows, no access to the outside world, no phone (which is a must as I'm a mom with two small kids in daycare), having a schedule that shifted around (also difficult with two small kids in daycare), and almost being in a prison like environment. Remote. I was really looking forward to working for this company as it seems like they do really good work for the general public. We had over a month of, Co-workers will back you up and help you with problems. Physically separated, but not social distant. An employee will use the app before coming to work each day. If the employee is cleared, theyre given a time-limited digital credential to show when they arrive at work, and then complete a second temperature check during their day. CLICK HERE for full details and to apply for the Part-Time Bilingual Customer Service Vaccination Call Center Rep position. Supervisors are well to help at any giving time. There were people crying and they were pulling people out of their seats without warning causing a near mass hysteria in the office. Like all companies, MAXIMUS has changed since first starting. The training is alot but the work is easy to do. Many will be higher-skill individuals who wont find TANFs high-touch support useful. I was told we would have all federal holidays off, then after Columbus Day we were told we had to work all the federal holidays including New Years Day, which was then deemed a critical day so if we took the day off without prior approval, we would get pointed 1.5 instead of just 1. Researcher should initially plan a 4-hour visit once or twice weekly. CLICK HERE for full details and to apply for the Quality Assurance Analyst/ COVID-19 Call Center position. Everyone helped each other out when in doubt. They (the company) cannot retain their staff and cannot even hire new one. I love it! Then this is the place for you! Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. My position was Training Coordinator, I assisted the trainers and classes of up to 100 or more, to take calls by the general public wanting information on the Covid Vaccines. . (adsbygoogle=window.adsbygoogle||[]).push({}); Tax homes are defined as where an individual earns the majority of their income unless they fall under the exceptions for temporary , Posted: (9 days ago) In my opinion, base pay should start at $18 an hour to deal with the mess that is the American healthcare system. . We Are With You 3.7. Do these MAXIMUS people have any idea about kinaesthetic learning? They also encourage everyone to rat on each other, not letting employees to speak their minds and not encourage people to connect even though they constantly mention team work. Management is easy to approach and very understanding. In California and Indiana, we deployed agents in less than a week to respond to callers COVID-19 questions using information approved by each states department of health. Do you want to be left wondering how you will pay your rent, or how you will be able to afford your insurance? Digital Transformat. per informarci del problema. Supervisors know as much about the programs and about the health care process as the CSR's so half the time the only thing they are good for is allowing outbound calls or escalating issues. They will also work with Customer Service Supervisors in assisting them in monitoring their team. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Working at Maximus was extremely unpleasant experience. Trainee High Intensity Therapist - Home Based. Copyright 2023 Maximus. enva un correo electrnico a At my location you have an opportunity to win company prizes if they draw your name. The benefits and pay do not reflect the work load that is required of the employees. They will give you the run around and HR will not know what is going on. I don't like the fact that we are treated like any other call center since we are doing such a stressful yet important job. The experience from the company has provided me opportunities to prepare and grow professionally. Supervisors do not follow through on promised disciplinary action of others in which case affects your work environment, work flow, & productivity. The Bilingual Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. This also allows us long-term to evaluate the optimal environment for each individual employee. Remote. As you race to get benefits to people, we can augment your program resources in various ways, while ensuring the fiscal integrity demanded of federally funded programs. What is the promotion process like at Maximus? Remote in Reigate RH2. MAXIMUS is a great company to work for. High Volume Recruiter naar More than 260 onsite and home-based agents notify individuals of their test results, and we provide HHS staff with real-time reports of results by area and age. It gives us the opportunity to trial new ways of serving and engaging citizens who, now more than ever, need access to vital services. COVID-19 is unlike anything governments have addressed in our lifetime a pandemic that affects everyone, everywhere. Disculpa We can provide the resources needed to fast-track eligibility. The management is constantly contradicting itself, and I feel as though they really couldn't care less about their employees. Do not trust this company. There is a reason they hire through temp agencies. Pandemic Electronic Benefit Transfer (P-EBT) ensures children dont go hungry while schools are closed. We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. The company makes sure to take care of the employees. This issue is prevalent in all of the Midlands manager's teams, with very few that are actually good people and tried to do right within their realm of possibility, which still wasn't enough for me to stay, which was the same for other people, within my holiday period 4 people left with 3 others looking to leave, from the time I was there they were constantly struggling to hire staff based on badmouthing. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. Time was given to understand the concept of the job. The people here are amazing and always willing to help you understand how to better do your job. They also pick favorites. Work From Home Maximus jobs Sort by: relevance - date 378 jobs Registered Nurse Maximus Luton LU1 +2 locations 39,500 - 46,300 a year Part-time + 1 8 hour shift + 2 Additional job details Disability confident Hiring multiple candidates Flexible working arrangements: you won't be expected to work long days, do night shifts or take work home. 8 hour shift +2. Disgusting m. No job security, management plays favorites, everything about the job. This will help candidates to easily find suitable jobs near their placement, reduce the unnecessary costs when they get to find the occupation. For call center work, Its great not to penalized for a call that may be long. Driving Licence. Provides auto-suggestions when entering text, Niche requires Javascript to work correctly. All rights reserved. Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. This has to be one of the worst places to work. The app either clears an employee to come to work or instructs them to stay at home that day. No development of any kind. While not every employee is best matched to a remote work environment, the results from early pilots indicate no statistically significant reduction in agent performance on the contracts being measured. The Bilingual Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. Encourage prescribing from the relevant formulary wherever possible. You will get two contradicted to each other answe, Remote work, they give you all of the digital tools that you need. For example, my 5 month old had to have surgery, and I wasn't permitted to take the day off for it. Bilingual Customer Service Vaccination Call Center Rep Almost from day one, weve been helping government respond swiftly and effectively to the COVID-19 pandemic keeping essential services open and accessible to the public while prioritizing employee safety and wellbeing. They discriminate. I did learn quite a bit. Senior Assembler (ALC) Developer United States of America (Remote)Full-Time Grab a work from home opportunity now! Essential Duties and Responsibilities: Manage recruiting supervisor and administrators and oversee recruiting-related administrative tasks; Manage vendor relationships with staffing agency partners and make recommendations on staffing vendor retention to Director; Work with Veterans & Disabled Recruiter and community organizations to help brand MAXIMUS as an employer of choice. Maximus offers the unique advantage of having a global presence with a local focus while maintaining a clear understanding of the communities in which we serve. Web Hosting and Design by InMotion Hosting. The position may require Agents to make outgoing calls to follow up on vaccination questions. And when the training into the company platform computer system finally materialised it was a paper-based seminar into how to use a practical IT system! An employee will use the app before coming to work each day. They will often add more and more administrative tasks thinking they will solve a problem without realizing that overly administrative work creates burnout when it's a part of the job, but not the job. Completely understandable that there would be some confusion and chaos. With Maximus employees on your front-line team, you can be sure youre responding to the pandemic responsibly with highly protected resources ready and available when you need them. At its peak, it received test results from 47 federally facilitated COVID-19 testing sites across 12 states. If you want to be unemployed without warning, apply here, if not, do yourself a favor and look for something else. Find out what works well at Maximus from the people who know best. Meet the unprecedented demand for contact tracers with a team thats established best practices in the field. enviando un correo electrnico a I was never give, Lots of time with no work to improve on skills, corporate training for various positions, Not family friendly, no way to 'move up the ladder', lack of PTO days, everyone always came to work sick for fear of losing their job, so everyone caught the stomach flu at least twice a year, not all employees treated the same, favoritism, no chance for a raise at all because of the SCA rules. I have worked at the same location for almost four years and have been promoted three times. That never happened, as a result I made up my day, Some projects are Remote. Remote. This company used to be VES. you will work from home, . The app takes them through a series of questions including a self-administered temperature check. Half hour lunch is not enough time to do anything and we've been told that if we're a minute late we'll be docked points. As well as doing CVs, personal state, I worked at Maximus UK Midlands, If they dont need everyone there that day, they offer people the opportunity to leave (not paid of course but still awesome). You stay until the end and your loyalty is rewarded with indifference and you are then told you are on your own. No ability to grow. work from home remote remote work from home hiring immediately customer service customer service representative maximus call center part time call center maximus work from home. Managers are also not willing to build relationships and trust but think that everyone needs to do that to work on that with them as if they are the ones to be depended on and the decision-makers of the business. Remote. The problem is I could see that he saw my question. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. Each new position offered less compensation than the last; even with my growing work experience with the most used software programs and customer satisfaction. I love working for Maximus because we get the ability to help Kansas Families be able to get medical assistance and help our elderly and disabled people as well in our community. The company supports their employees, has amazing leadership, and provides a safe space for all workers. PLEASE SHARE this post turn your friends into Rat Race Rebels! She once told her staff that she flies so much that she accumulates enough frequent flier miles to take her entire family of 7 on a free trip to Hawaii each year. - CareHealthJobs. an. It was as if the training managers had never experienced a call center before, and expected all of the trainers that they hired to just roll with the chaos- which most of us did. Maximus Federal--Independent Medical Reviewers- CA-DWC Remote Easy Apply 30d+ $43K-$52K Per Year (Employer est.) I was not provided with ANY training regarding how to complete the admin that I needed to complete when conducting an appointment with a member of the public. Join CareHealthJobs to discover your strength, we offer 201 that relating to this field. And as states reopen, individuals may face difficulty reconnecting to employment. There are ways to grow within the company. The management and software programs were subpar. Now this call center was being created as we went, so I understand that a certain amount of chaos is bound to happen in those circumstances, we were learning what to train customer service reps on a subject that has been in constant change- understandable given new things are being learned about the virus all the time. CLICK HERE for full details and to apply for the Supervisor Vaccination Call Center position. As you address the ongoing social and economic impact, were here to help you close gaps in program resources, capacity, technology, and budgets. In concert with this, weve also implemented a mandatory face covering policy across our U.S. operations while ensuring our sourcing approach protects supplies to front line health professionals. In this new organization culture that has been built within MAXIMUS, being successful seams to get you down sized and then laid off. You'll learn the basics but what you really need to learn in order to function is far more complex. The colleagues are super supportive and welcoming. MAXIMUS is a great company to work for. . Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead. Be sure to keep track of all that you do from: the daily tasks, to the bathroom breaks, lunch, I have no idea where to begin this review. Maximus is by far the best company I have worked for. We are sorry for the inconvenience. Their Recruiting Coordinator wrote to let us know they are currently hiring for the following openings: (adsbygoogle=window.adsbygoogle||[]).push({}); Heres a snippet of information about each of the available positions from the Maximus site: Quality Assurance Analyst/ COVID-19 Call Center, The Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. Part-time +1. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.. Get Paid to Review Websites & Apps $10-$100/Review, Bilingual Quality Assurance Analyst/ COVID-19 Call Center, Customer Service Vaccination Call Center Rep, Customer Service Vaccination Call Center Rep (Part Time), Bilingual Customer Service Vaccination Call Center Rep, Part Time Bilingual Customer Service Vaccination Call Center Rep. Full-time + 1. We will review other geographic rollouts based on local health guidance and requirements. Your supervisor would come in late and immediately start talking to their favorite employee in their supervisor cubicle for up to hours at a time, while not doing any work at all in open view of other working emplo, Maximus is a great company, the problem is, when I was hired, I suddenly wasn't a Maximus employee, I was an SCA employee with different rules applied. This position is responsible for facilitating the non-exempt recruitment process within a high volume contact center. This company has also provided the opportunity to work from home since covid-19 started. Complex systems that support all workers key activities and constant change of direction. Weekends off (unless it's overtime), full time positions. We are working around the clock to ensure we protect our employees while still serving government and the vulnerable populations who rely on [us]." I was not provided with equipment that functioned properly with regards to a works mobile and staff laptop. . They refuse to fall on their sword when things go wrong, but rather try to hide those things from the client when possible, despite promising 100% transparency. You can see the list of people who just left the company after a short period of time working there. They'll tell you to follow this detailed scripting system and you'll be fine, you won't. The benefits were reasonable and I would definitely return. As the emerging leader in these services, Maximus is helping Indiana, Florida, and others augment their public health resources with home-based contact tracers and disease investigators. The staff is a friendly great family oriented environment. Of the employees are satisfied about their pay, Not a family friendly place, no trust in employees, Disappointed in the chaos and lack of professionalism and proper communication. Lamentamos pelo inconveniente. I was told there wouldn't be over time, not only was there over time, but they pretty much told us we had to (otherwise it would be put in our files that we're inflexible). Awful hire management such as supervisors are more of wardens than peers. Our digital team developed a health assessment mobile application called, Clear2Work. Working with state governments, weve quickly transitioned to telehealth, conducting 11,500 virtual assessments between March and May alone. WebThe One Year Rule has a broad application. . Trainee High Intensity Therapist - Home Based. However management and Leadership was poor. As the emerging leader in these services, Maximus is helping Indiana, Florida, and others augment their public health resources with home-based contact tracers and disease investigators. I learned that I was hired as an Editor, but wasn't allowed to edit anything. Thank you. But it requires transitioning eligible families to SNAP if theyre not current recipients, a major logistical challenge. While I was there i experienced extreme disorganization, a total disregard for their employee needs, a buddy system that allowed supervisors to not only disobey company rules free of fear of reprimand, but outright openly not do work, talk about inappropriate subjects, and face time during work hours, in front of all of us to see, and then openly reprimand others for simply saying a word to another coworker. A lot of younger people were very disrespectful and a lot of the older people are very immature. All rights reserved. Attempts to continue a career path and grow within the assigned role also was quickly met w/ stone wall as reporting structure would add quickly several layers of management (peer management levels under each other) would very quickly go to be used as a form of justification for the down sizing. IF you can prove yourself to be wrongfully accused; management does NOT take action on the other party who wrongfully made the accusation. Our digital team developed a health assessment mobile application called, Clear2Work. MAXIMUS is currently looking for a Recruitment Specialist to join our team! You come into work on time and take your seat to get started. Skip to main content. When I returned from maternity leave, I was told that my 'new' shift would be 1pm-9pm. UPDATE: MAXIMUS informs us that the Part-Time Customer Service Roles are no longer available, however, please see below for the FULL-TIME roles! MAXIMUS is a company that partners with state, federal, and local governments, and they are currently hiring for a variety of COVID-19 Vaccine-Related work from home positions. There was also a lay off of a couple hundred people while I was there, where they lied about it being an audit, laid off people without warning, and paraded them down a walk way for all to see. The insubordinates (your current or future co-workers) do NOT log out for this 15 minute (extended) break as it always turns into a 20 25 15 minute break. If a Supervisor does not favor you, watch your back if you disagree with a co-workers actions, attitude, or work ethics. Good work out in the world. We need a schedule, we need phone lines, we need easily accessible tools in which to do our jobs. Maximus Senior Genesys Engineer Remote Easy Apply 21d $90K-$130K Per Year (Employer est.) There are no "personal life" considerations. You will be told you are important and are making a difference, only to be tossed aside at the end like trash. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.. 2+ years RN experience in-home care. They do NOT investigate, question, or get HR involved in any discrepancies amongst co-workers such as He said, She said. Rather if you are wrongfully accused you are pulled into the managers office, spoken to, and expected to sign a written warning. This company also provides a lot of opportunity to move up in the company. message, please email Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie CareerBuilder TIP. They are also easy to distrust their staff based on very minute actions which don't hurt the bottom line, they see it as if they have to squeeze every ounce out of the cow. Use Facebook or Google to sign in or register with SimplyHired. Since March, we've hired, trained, and deployed nearly 2,500 work-from-home agents to support unemployment programs, with the majority of these programs launched in less than a week. Posted 11 days ago. NONE of that was available. ein Mensch und keine Maschine sind. What is not understandable is the complete lack of a basic platform from which to build this call center. The supervisors never wanted to speak or reach out to the customers. Improve health outcomes in today's complex world, Modernize government to serve the needs of citizens, Empower vulnerable populations to succeed, Meet expectations for service and ease of use, Leverage tax credits, recruit and retain qualified workers, Provide conflict-free health screenings and evaluations, Resolve benefit disputes with a nonjudicial approach, Modernize your program, adapt to changing needs, Make services easier to access, ensure program integrity, Driving innovation, reimaging whats possible, Creating a positive impact where we live and work, Recognized by industry and media for making an impact. And there's no room for change in a sense of schedule, no vacation , and nothing that is remotely beneficial in a sense of growth & benefits. Supervisors can be very helpful which is extremely important when you're overwhelmed. Trainer Vaccination Call Center Maximus 3.2 Remote in Brooklyn, NY 11206 Myrtle Av From $100,000 a year Full-time The opportunity to work from home. Maximus Engaged Employer Overview 4.3K Reviews 1.8K Jobs 6.5K Salaries 511 Interviews 897 Benefits 15 Photos 1.5K Diversity + Add a Review Maximus Reviews Updated Apr 27, 2023 Filter by Topic Remote Work Work Life Balance Compensation Management Benefits Career Development Coworkers Culture Workplace Senior Leadership Diversity & Inclusion Covid 19

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