I thought I was booking at the hotel since I was transferred by Courtyard by Marriott, Supposedly to their central booking. Anymore to tend to my aged needs. The hotel had a hard time changing my room to a non-smoking room. I am contacting LaQuinta and lodging a complaint also! People need to get out of the habit of lazy google type searches and careless clicks on first offered advertised results. Why does it take me away from speaking directly with the hotel and also charge me over $100 more for my three day stay than what the charge was from the hotel for the same room? Yes, I'd say these are SCAMMERS! Demand a room in another hotel of the same or better grade. Was charged 529.96. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. If you need documentation, my doctors at the Per my recollection the hotel price was around $100 plus 11% tax which was fine with me. 2022 I was online to make a reservation at the Guest Lodge Gainesville, GA for Thursday September 29. But according to charge, it was $30. So, I booked the room through Super 8. This is not a practice I have ever done. What have you learned to make travel easier? I thought it was fraud but after checking with Cheapoair.com's Customer Service department (whom I booked a trip to Denver with around the same time that I saw the getaroom.com charge), turns out the Getaroom.com charge was for the hotel that I booked through Cheapoair.com. "What?" I made hotel reservations through what I thought was the Quality Inn in Pullman, Washington but ended up with CCI hotel reservations. They said the Location asked for was booked but recommended Fairfield by Marriott near airport in Tempe, AZ. > They should have told you about any service charge but if challenged I expect they will suggest this is indicated on their website within their booking terms and your call to their number was from their website so you should be aware. Was told the charge with tax would be $192.78/night per room. To my surprise, the sum of six hundred forty nine dollars and twenty six cents was charged to my card on the 28th of July. This is clearly exploitive, if not fraudulent. I suggested that I would cancel the room and look for another hotel. I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. So we are making sure others are aware of this. We "thought" we were booking DIRECT through Hampton Inn only to find out AFTER THE STAY that we were redirected to CCI Res and charged an additional amount of $82.84 and for a "Tax Recovery & Service Fee". On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Arrived at the hotel and they could not confirm the price we paid. I thought I was calling the hotel directly but unknowingly was redirected to a third party, CCI reservation. Im going to take them to small claims court. Did you just search the hotels name online, and clicked on the first Advertisement at the top and phone them? Totally false claims and Scam Stay AWAY. I did not have access to a computer, as I was on vacation. Did you book that from a Tripadvisor page? I booked accommodation at the Holiday Inn in Fiji and was overcharged. The hotel cant find my resrvation anymore its all a joke. Unfortunately, the reservation page disappeared before I take a snapshot or copy the fake confirmation number. the name listed is cci*hotel reservation 855-707-6654 tx I have a charge on my credit card from CCI*HOTEL RESERVATION in the amount of $747.81. Then I realized after some searching that I was charged $25 per room (2 rooms) times four nights = $200 total. Made a reservation on the spot for $75. CCI sent me a copy of their receipt. This will surely increase the credibility of your complaint. CCI sent me a copy of their receipt. We were not in the US on that date and had never heard of this hotel or website. Submit a complaint and get your issue resolved. I immediately called the customer service ( that's a joke ) number to change to the hotel I wanted and they refused to do so , that my only choice was to cancel and at that time they told me they would refuse to refund my money , they told me it was Hyatt policy They lied , I contacted Hyatt and they said they have no such policy . Fees and taxes for the room rate will be included on the final pricing and on the confirmation e-mail. I then called the hotel directly and cancelled my reservations. I got an email from the hotel asking CCI to refund us in full & sent it to their customer care email. I went back to the desk and explained the situation. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Do you mean you chose to use Getaroom and booked $30 000 or 30 000 Pounds of hotel rooms? They are a TOTAL rip off!! - Personal Finance Club On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. We checked in and went to the room. My credit card was charged an additional $521.80 for "Tax Recovery Charges and Service Fees". Your password has been sent to the specified email address. The people working at this company made a reservation for me in the WRONG area of the state of Ca. On and by the way, the room at the Country Inn and Suites was crap. In the last 2 months I have called many times and get the same 7 day promise. Beware of these crooks, I am sure based in some [censored]ty open sewer place in Chenay India. When I called CCI Bookings to get my money back I was told I missed the 48 hour period before my check in date for doing so. Peter T. Kilborn The stay was supposed to be at Americas Best Inn and Suites Macon. They appear as www.reservations.com or www.getaroom.com. Are you a travel agent that uses hotelbeds sometimes? The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. I cancelled the booking but the money has b not been refunded. I had the same experience as many of you on this thread. On Monday, February 6, 2023, I booked a stay at the Embassy Suites Greenville Golf Resort & Conference Center I was informed the refund of the taxes would take up to 7 business days before seeing it posted to my account. Finally I was told On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. Holiday inn say they never received the booking. less. I booked a room through them, had to pay for the room through there website. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. Note, there may be applicable hotel charges if canceled past the cancellation deadline. When I arrived there were no rooms available. We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. So we paid a total of $1307.98. Quoted price quoted by Lago Mar was $3, 300 told me my Paul, my reservation The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. I then called CCI* Hotel Reservations several times and got nowhere. This was not mentioned until check out also. I immediately went to the hotel and asked about the fees. Just wondering if that is why you found no room booked upon arrival. She was not aware the site was a scam and typically we have used reputable sites she simply didn't think anything of it booked on 6/11/22 for reservation date of 6/15/22. THis is exactly the same procedure we went through that we read in all the negative reviews. STATE SALES TAX $8.81 I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). He informed me that I could cancel but I wouldn't receive a refund. noticed that my card was charged for the entire amount right away. When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. Canceled 3/11/20giving me the run around. Looked up a hotel on line. This business should be put out of business! You would go to the Priceline website to do that. Please cc; Mr. Brett Keller, Mr. David Litman, Mr Robert Diener It didn't help that a couple of "ripoff" reps didn't speak English as thir first languague. I was charged $318. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. When I tried to cancel my room reservations, I was unable to get through to CCI Hotel Reservations. This makes possible cancellations much easier. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you. After entering all my credit card information and hitting 'Submit' the new total was around $150. A quick call to their 800 # in MANILA, Philippines we were offered $19 off. I call the number for Choice Hotels (Sleep Inn & Suites) and was quoted $104.88 for one night double non-smoking room. Plus they added a $553.73 charge for what they call a service fee? CCI in turn paid the hotel $703.87 for only six nights. R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. It should be illegal as would be stealing someones's identity or posing as someone you are not. CCI CINEMA-LC 0000 CARLSBAD cci.com; CCI*HOTEL@GETAROOM 800-468-3578; CCI*HOTEL RES; I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. Then I was informed that the reservation was non cancelable. I have found numerous reviews about them, WARNING people. The bill on the confirmation was $102.27 from CCI. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. >>. This is what happened to me. I said. The reservation for the Red Rood Inn, Greensboro NC for Aug 5 -7, 2022. On my departing receipt from the hotel, the $521.80 charge did not show up. I left the hotel but, stupidly, I did not ask for a written statement. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. First seen on January 6, 2018, This complaint was posted by a verified customer. That this 83 year old woman is not fit to travel since my family will not be near by I have never heard of CCI and hope to never hear of them again. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front and I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI she pretended to be the Hampton Inn front desk. Thursday September 22. Coincidence? Barclays Bank failed to help me get my money back that these internet pirates stole from me so I guess I lose . Made a reservation on the spot for $75. We wanted a hotel in Louisville, CO and they booked it in Louisville, KY. We had bad reception on our phone and talking to someone that was a foreign language and didnt speak English very well. The family was finally looking to travel after a long year with the pandemic. What happened. I will never use them again in life. After a 13 hour drive, we arrived at the hotel at 930 PM. I booked it on what seemed to be their website. I simply booked directly with Days Inn and am disputing the charge with my credit card company. "It's non-refundable." CCI sent me a copy of their receipt. Worked and worked to get my money back because it was not my fault. While we realize the process can sometimes be confusing, we do not feel we deceived or mislead in any way. Thought it was fraud. I made a reservation with my credit card and received a confirmation. "You know what, " I said. I found Hampton Inn Poplar and called the number on the website. My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! It happened to me as their fraudulent staff lie to the travelers that they are direct hotel reservation specialists located of your choice thus taking your all infos such as credit card and personal infos. The desk clerk told me not to worry about a room charge since I had only been in the room 20 minutes. I was told I would need to contact CCI to have the taxes reversed. Kind of weird, a 3rd party using another 3rd party, but it was legitimate nonetheless. 800-468-3578. "Unfortunately, " she said, she could do nothing about it. We ended up paying 20.00 more than the hotel would have charged. I have a charge on my bank account for CCI Hotel on 11/13/19. The email I received from Reservation-Counter had a website to contact to cancel, I logged on to the site and canceled. I can't believe this is possible. This Support forum is for questions on using the Tripadvisor website and for reporting technical glitches. So it is actually the hotel who should not have charged you at time of checkout. We use cookies to improve your experience on our site and to show you personalised advertising. Make sure you are directed to the proper website to reserve a room. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Having had a late start and 2 young children they decided to stay overnight in Ohio. Only to find out later, that this was a fraud. When I got to the hotel I was booked in a smoking room on Priceline.com for $66.00 on a Mastercard. Upon speaking with CCI HOTELS @ 18003271200. On arrival, reservation was confirmed and on departure, charged 264.33, on my credit card. Reservation No. I contacted the hotel and found they had charged CCI for three nights even though I did not even spend one night. I booked two rooms. That's an upcharge of about $100 -- WOW. I called the hotel they said they did not charge my card, I call CCI Hotel reservation [protected] I was refer back to the hotel. Currently at a wait time of 24 minutes and it just disconnected. I did not know their change of plans. Is Travel Expo 2021 legitimate? Your password has been sent to the specified email address. I am contacting my bank & reporting that this is a fraud. Also be sure you have your R# for the reservation or they refuse to talk to you. After you called and spoke to Visa, did they explain and you take up an option of a chargeback? I thought that was my room charge. Your feedback is an important part of our community and will help others make informed decisions. But we were only traveling for our boys soccer game so booked a two night stay, then found out we only had to stay one night. I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. However, CCI*HOTEL RES 800-468-3578 TX US on 03/26/2023 charged an additional $ 818.58 on my credit card as well. I was told I would get a refund and that I would get a confirmation email within 24 hours I have not. Spoke to a gentleman and told him i had two cats and need a hotel that would take them. "Let's just cancel it, " I said. That's correct, CCI*HOTEL RES did not book a room for us, refused to give us a refund, and then made us jump through hoops with Visa to be reimbursed. This complaint was posted by a verified customer. Guy at Lago Mar. they want you to buy in to get assistance from their help desk. I responded back to CCI informing them I have disputed the charges with my credit card company. Same thing happened to me with doubletree hotel. When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. When I tried to cancel my reservation for the return trip was told I had to go back through Bookings.com. This comment was posted by a verified customer. Or 30 000 Japanese Yen. In addition to the General Site Terms posted below, the following terms apply to any reservations and stays you book through the site. This is totally misleading and overcharging any consumer . We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. COVID entered the picture again big time. I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. This will help you avoid showing up to a completely booked hotel with no reservation on file. I called CCI and explained my situation, the rep Melanie told me I would have to contact the hotel directly and have them confirm that I left. How do I get my money back. Interesting finding this site and complaints. Why did you think you are booking on Priceline? This company is STEALING money! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We had no idea until our receipt/ bill was emailed to us that we did not book directly to the hotel. We chose a Hilton Garden Inn in Groton, CT that cited a room rate of $146 for one night. He said it was too late he had already acted and could not change the booking that I never authorized. Was referred to this number by another motel chain, thinking I was connected to LaQuinta. By using this website you agree to our Cookies Policy. Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? Or understand English very well. They earned $200 for answering the f**king phone!!! So even . The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected.

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