TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Since I did not get any calls or messages, I rang the customer services again at approximately 1820hrs again on 12th March and after a long wait the person who answered claimed he would find out about the consignment and he kept me waiting and eventually the phone went dead. I had been in all day! After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. TNT say thats nothing to do with them so I assume it will be returned by Royal Mail. First notification of it even being on the way was an email with photo of the front door of the building and link to arrange redelivery, useless 12 hour timeslot following day meaning cant go out, and if it had been a working day would have had to take the whole day off. on 11/08/2021. Delivery is attempted literally 5 minutes after she leaves the house. Photograph: Phil Rees/REX/Shutterstock I recently applied for a passport renewal and this was processed quickly by HM Passport Office. Now it is with its courier, TNT, to deliver, I have come to a dead end. Anyone can write a Trustpilot review. The Passport Office said it was doing what it can to sort out the issue: We are aware that delivery demand is currently exceeding the capacity in some parts of our UK delivery partners network. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. BrennaArnold149 Warefk158 Doesnt really matter if its illegal to open it if someone wants to illegally sell it on does it! To see all content on The Sun, please use the Site Map. It may not display this or other websites correctly. HMPO should really rip out the contract they got with TNT and just stick to RM, Didn't delivery passport just sent a picture of the wrong street and said they unable to deliver. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. NO ONE is held accountable and hardworking people are wasting time and losing money due to the TERRIBLE SERVICE. When I ordered my passport online it never crossed my mind, when it said my passport would be returned by secure delivery, that there would be a problem! Keep a record of everything because they will delete things to cover themselves. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. Live status tracker updated three times to tell me the package had arrived at their depot - how can I trust it!? So far they have tried to deliver without telling me they are coming. "Now Ive missed her funeral. Rang at 5pm to see what was happening and was told driver attempted pickup at 15.03hrs which they never. The courier does not arrive on the designated delivery days. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. However, I received a text message from them at 7.30, and passports where delivered. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Some items are considered documents and may not require acommercial invoice. We recommend you to take a closer look at the method of documents delivery from Saint-Marc to Russia, offered by the international courier service TSM. WebFedEx Office Print & Ship Center. After waiting for over a week he phoned the delivery company and, after over an hour on hold, he was told he could collect it from the nearest depot. Then they told me they were delivering on that date, before 6pm. LV does have a policy that covers you for loss of a passport up to seven days before departure. Wife waits in, but can't arrange for someone to pick the kids up again for the 2nd day in a row. Again, no one came or contacted me. At 6pm the tracking status showed that at 4:10pm I was not at home. Find out how we combat fake reviews. All rights reserved. I wouldn't recommend to my worst enemy. We have already reported on the shambles at the DVLA. Companies can ask for reviews via automatic invitations. TNT does not provide a one-hour time slot like other companies and does not even offer live tracking. To calculate the top 5's we take the following factors into account: Latest items in Postal & Delivery Services, Radius Logistics Pvt. Horrible courier company. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. Absolutely hopeless. | Read 921-940 Reviews out of 1,008 Tax Administration Policy Department. The automated service and the actual customer service agents of TNT were very unhelpful. Some people receive their passport in as few as 15 days, while some have to wait a lot longer and have missed holidays due to this. TobiJ 67095491. Wrote to my MP last weekend and will be writing to her again about it. However, the passport did not arrive. Verification can help ensure real people write reviews about real companies. WebPassport delivered to wrong address which turns out to be an empty property Expecting new passport delivery. This company are a joke , 03 automated call line can't speak to a person . Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. But if nothing has happened by the end of Tuesday, I will give that email address a go. The support documents are received today, which is 20 days after receiving the passport. So I had a very expensive economy 2-3 day delivery service! Really distressed.". One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. He sorted out my delivery. 'There must be people who have neither the means or indeed the inclination to follow the course we took and frankly why should they have to?'. WebPassport problem Daughter (aged 16) applied for an adult passport. Someone needs to either change their staff or give them training on customer service. Note: Orders can only be re-delivered between Monday and Friday. Totally stress free. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. At 11:45AM", another message "We were unbale to deliver", tried calling their customer services but couldn't get through. The current state of affairs with sending documents from Saint-Marc to Russia in 2022. I was so worried about receiving delivery of our childs fast track passport, especially after reading all the terrible reviews below. They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. Most populous nation: Should India rejoice or panic? What is going on at the government agencies? 1774 N University Pkwy. Could not tell me when to expect delivery and I'm still waiting. I recently renewed my passport, and had to reschedule the TNT delivery 3 times as first two times they said they knocked and attempted delivery but I was in all It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. Hopeless hopless hopless DO NOT USE THEM!!!!! Looking online, it seems a huge number of other people are having similar problems. An unbelievably bad company. Use our quick tools to find locations, calculate prices, look up a ZIP Happily, after I contacted the Home Office, your passport was delivered. The Passport Office says that it can take up to 10 weeks for passports 'as many people put off applying during the pandemic' but that is just for the application and doesn't include any delay caused by the delivery service. An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. WebDeputy State Secretary on Tax Policy Issues Mr. Ilmrs ucins. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. My passport was produced and dispatched the next day. Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. Can you tell me when my shipment will be delivered? Wish I have not paid extra 5 for this service. raised a formal complaint. TNT was due to deliver my brothers new passport from early March and we never received it. I've been waiting for my daughter's passport for several weeks now. Letter before Action - How long should I allow the company to respond? On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. Our helpful community of likeminded people will be happy to answer any questions that you have. (modern). I would give it zero stars if possible. The company assured me it had. Absolutely hopeless. "Some have even had their passport or application supporting documents lost by TNT.". Very unprofessional, AVOID !! A really frustrating incompetent service. Im going to ask next time I go to the Post Office. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. Welcome to TNT UK. realfrankturner This never happened. It was a family decision on whether or not it was worth the $80 by then heading to school as a new Didn't seem to care or want to help. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. The petition urges the Government to look into the deal and ask why the firm's apparent failures have not been looked into. TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. TNT was due to deliver my brothers new passport from early March and we never received it. TNT have let me down time and time before, and an absolute rubbish Company that you can only rely on to be unreliable! Eddie1982 Their track and trace service has indicated my passport has arrived at my local Delivery Station a week ago with home delivery the next day. Shipments that travel outside the European Union must be accompanied by a commercial invoice. Had many deliveries from the likes of Amazon, eBay, just eat etc never a problem. Absolutely bad service from them delivering my BRP.Stayed at home all day on Friday and Saturday. I tried everything, and no luck.. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Yes, it is missing, but stolen is another matter. For more information, feel free tocontact us. 428Franklin WebJoin the 6,595 people who've already reviewed TNT. I have found the reviews for TNT to be very accurate. The BBC is not responsible for the content of external sites. THIS IS FRUSTRATING, written by Id just given up when a white van pulled up and a man delivered it. Managed to get through only to find out its tnt. I havent been able to go away on holiday and I also need to open a new bank account and register as self-employed none of which I can do without my passport. When I contacted them the next day I was told that they tried to collect but the premises were closed. Rescheduled for Saturday only for them to go to the wrong building which says "Marketing Suite" (not residential) and they had the audacity to take a picture of the office saying that I wasn't at home again.They know full well how important a BRP is but decided to make our lives extremely difficult to get this document. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. However, there is a 50 excess and some general exclusions. That is how I find that TNT has been sitting with my package since 28 June and did not even tell me about it! Indirect Tax Department. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. The Philippine government is preparing to evacuate Filipinos from Sudan, where battles have raged since over a week ago due to a power struggle between rival military factions. This is not a delivery company I would recommend to anyone, written by sheaob1991 I need not have worried at all. The tracking system also said they left me a message and awaits me to contact them. Not sure if it was a special case or because it went missing, but I said I did not want to risk using TNT again and the passport guy said I could use a pre paid RMSD envelope but also had to write and sign that I take full responsibility if it goes missing using RMSD, which I did, no way I was using TNT again. So to start they left a fed ex we missed you card. The cheapest Greek islands for a holiday are also the best, Costa Barcelona is the cheapest destination for all-inclusive break this summer, 11 exciting new flight routes for summer 2023, Why it could cost 17.50 to drop a loved one at Heathrow this summer. They cant improve they are shocking.NO STARS LEFT 400 items on my path in street no card threw my other parcel way over fence onto concrete path.SHOCKING COMPANY.24/4/23 as well as 19/4/23. Our appointment was the Tuesday in Liverpool, Adult Passport delivered the Friday, and my child's passport was delivered on the Saturday. I have found the reviews for TNT to be very accurate. written by Does anyone know if TNT are responsible for delivering the old passports. Cant keep taking time of work when there is no guarantee anyone will arrive! I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature. Absolutely unprofessional! Still havent got my old passport back! Hope you get sorted next week. Andre09 WebJoin the 5,909 people who've already reviewed TNT. Get Directions. 455Lane Really distressed. Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. WebJoin the 6,510 people who've already reviewed TNT. WebProcessing time for a full validity (10 year for adult) U.S. passport is approximately 2 weeks from the date when we received your application and payment. It told us: 'We will always be as flexible as we can with our policies and individual circumstances are reviewed on a case by case basis.'. There is no contact with them. After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. TNT were due to collect a parcel from my home address and then deliver a replacement. I ordered some garden equipment which was despatched in three parcels via TNT. On the day they were meant to collect the parcel, they didnt show up or contact me. It says: Her Majestys Passport Office and its suppliers are committed to delivering the high standards of service that our customers rightfully expect, and we work together to make improvements to help meet our customers needs.. I wouldve been better off speaking to the automated lady. Managed to book a redelivery but no one turned up, was told it had gone back to depot so could I collect it from 30 miles away, its a table so wont fit in my car! Waited all day again NO passport . I was travelling home from working away that day. I had a parcel to be delivered Thursday. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Not to say they are perfect, but I would trust RMSD over a courier company any day of the week. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Another traveller, Peter Lockwood, had a similar experience - but he ultimately had more luck. 25x30 cm 10/300 F 22x20x6,5 cm 10/300 F Pcs -500 500 2000 5000 Pcs -500 500 2000 5000 0,80 0,76 0,72 0,69 0,54 0,52 0,50 0,47 Marquage 1 couleur 1 position | 1 color 1 position printing Marquage 1 couleur 1 position | WebTNT courier service on behalf of Her Majesty's Passport Office is diabolical. Although, thankfully, Ive received my new passport my old passport hasnt been returned yet. Well when I went looking for TNT passport woes I didnt expect to end up back on AVF! The option for redelivery is nothing more than just an option, as they continue to postpone it day after day. We welcome letters but cannot answer individually. The doorbell was not rung, there was no slip left and we have video surveillance showing that no-one attempted to deliver anything! Theyll only change it if the seller contacts them and wont listen to me or what the rubbish driver says. Neighbours say they don't have it. On the day they were meant to collect the parcel, they didnt show up or contact me. The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. i have had the same issue yesterday tnt sent me a photo where they had delivered my passport to and it wasn't even my house?? Worst deliver company ever! on 14/04/2021. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can do that online. TNT customer service is horrendous, some of the agents there are very rude. The whole process took a week and at the end of it it arrived via Royal Mail. I went online SeeCalculating Volumetric Weightfor details. will hopefully give you some great answers that you find useful. If and when I get a reply from my MP Ill post it on here. We are truly sorry to Angela for any inconvenience caused. On 12th March after two calls to TNT customer services, I was told by the customer services person that the matter has been passed on to a caseworker and she will call/ message to update me regarding the consignment. I had been in all day! Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. On three different days! We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. Im pretty sure it would have all those details on the envelop. They cant contact them. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! Direct Tax Department.

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