This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. There are still tickets available it is just a very slow process," Smith Tweeted in March. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Musicians can get sick and sporting events can get canceled. Cookie Notice but we will do all that we can to help you out. I purchased 3 pit tickets totaling 530 dollars. We know this can be concerning. It is not in a seller's best interest to cause issues for a buyer at the same time. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. Review your order's ticket type and what its current status means (see below) I never received an email. and our But, issues really are rare to happen in getting your tickets. No. Some venues, artists, and teams don't release tickets until a couple days before an event. We have not reviewed all available products or offers. I bought Hamilton Chicago tickets for a show almost a full year later. Not sure how this malicious tactic is seen as legal. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. You'll get your ticketsby the end of the day on your order's expected arrival date. As this date approaches, you don't need to contact us. We can't ask them to send tickets earlier than the date in your order details. Why does it out that date if closer to 24 hours? And if you're buying tickets, look at various sites to see which one has the best price. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Danielle is the author of this solution article. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Easy sales process: Sellers often list tickets on StubHub weeks or months ahead of a given event. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Did you get the refund? We really do appreciate the feedback though. Re: Tickets wont arrive until concert date. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? Sometimes, events don't go off as planned. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. Thanks. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. Sometimes, StubHub only allows hard stock ticket sales. I was assigned 2 seats, 67&68. After the switch, you will enter the email address you use to access the community in order to reset your password. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Help! All Rights Reserved. Today was the last straw. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. OP the seller has until the "ready by" date. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. Your sale will show as an open order in your Stubhub account. 3. I know to check venue ticketing at first and if it's sold out I'll go resale market. Help us improve this article with your feedback. All Rights Reserved. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. I am in the same boat. In fact, this card is so good that our experts even use it personally. Obviously AVOID IF YOU CAN. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. But ,I have season tix to an extremely popular college basketball program. When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. Yes Scan this QR code to download the app now. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. "Stubhub is saying they cannot refund buyers because sellers . Unfortunately if they miss this date, you will need to contact customer support. StubHub obviously does not care about its customers and will find any way to take money from you. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." How is that they don't accept refunds, but you also aren't guaranteed tickets? With this same logic I could be charged a fee for sleeping for more than 3 hours. In most cases, tickets arent issued until 24 hours before the event. Sorry we couldn't be helpful. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? Upon reading these reviews I became stressed out and felt like I may have made bad decision. Rather, those fees can fluctuate based on factors such as ticket price and demand. Unsubscribe easily. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. They are not a reputable company and will not help or rectify their mistakes. should i just buy elsewhere while i still can? Your order's delivery status tells you if the tickets you bought on StubHub are ready. Our content is intended to be used for general information purposes only. If there were, we would look for replacements first and foremost as we want you at your event. I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. View complete StubHub Return Policy. Some venues, artists, and teams don't release tickets until a couple days before an event. Checking vs. Savings Account: Which Should You Pick? But as those events near, they may come down in price in the absence of having a buyer. Provide the information they might require. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. My friends have had no issues using this as well. Let us know if you have any other questions or concerns. The Ascent's Definitive Credit Score Guide. To check your expected delivery date, look at the 'Ready' date in the order details. Danielle is the author of this solution article. My tickets for sale have other benefits that I can't put in listing. This is why we do not list the specific seat #'s on our listings. same here. A link has directed you to this review. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Published on Aug. 24, 2022. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Hey @PM444! StubHub is a great source for concert and sporting event tickets. Well start sending you the news you need delivered straight to you. Waiting till the day of is bull****. If you're using thewrong credit or debit card, it could be costing you serious money. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. Hey jbsmith! We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. It may be close to the event due to ticket delivery delays. 1. Not getting your tickets until the day of the event has . What would be a reason for a seller to withhold tickets until night before the show? Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. When that happens, you're guaranteed a full . More than double the face value. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. We value your privacy. This company is horrible and they DO NOT care about their customers. same here, what I have learned is that someone can advertise tickets to sell, without having them. For more information, please see our All both of them could keep saying is "we sent you an email." Click on 'Submit.'. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. I am in the same boat here what ended up happeneing to you? The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . i have enough stress in my life as is, just want to sort this out and be done with stubhub. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. So sorry again for the concerns! Thank you, you have successfully subscribed to our newsletter! It may be close to the event due to ticket delivery delays. Great question. It should be when you pay for the tickets then the tickets should be sent . Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good I understand you offer guarantee, but I want to make sure I can actually get into the show. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. Lindsay is the author of this solution article. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. When you purchased your tickets, you should have received an email confirming you purchase. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. Is this just an excuse to try and scam that they can't send right away? A day later, I see a charge for $495 to my credit card from Stubhub. Cookie Notice It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. Bucket list site for many people let's say. And if so, you may be curious about StubHub if you've never used it before. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. I was then sure I was going to get hosed. For more information, please see our If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . @captain-janeway - There could be several reasons as to why; some already being mentioned. How Much Does Home Ownership Really Cost? On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Not a very cool market price wise but sometimes it's worth the artist and experience. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Price wasn't my concern as long as I got them for her. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Use of this website signifies your agreement to our, / Understanding your order's delivery status. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Hi all! We can't ask them to send tickets earlier than the date in your order details. Some teams, venues, or artists put delivery delays. Here's what went down: Will my tickets arrive in time? But when arrived no seats, they said I had general admission standing room only. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. What Types of Homeowners Insurance Policies Are Available? After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Dial +1 (866) 788-2482. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. That way there are no issues but additionally, so they can get paid. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. by the end of the day on your order's expected arrival date. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. If I would have shut my account down the first day I called none of the others would have made it through.". I was told it would be taken care of and that I did not need to do anything. You can always deliver before this date. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. We are changing the way you register and sign-in to the StubHub Community. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. I've been on the phone with them 4 times now to get things resolved. Customer service all the way to your seat, 2000-2022 StubHub. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Listings are removed without . Customer service all the way to your seat, 2000-2022 StubHub. Unsubscribe easily. The pit tickets jumped to 400 each. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Enjoy reading our tips and recommendations. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Chat with the representative until a refund has been issued. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Explain your case the best you can. What's tricky, however, is that there aren't pre-set fees. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. I called an hour before the concert to learn that my tickets were unavailable. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. Call toll-free from the U.S. or Canada, or chat online with support. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Has anyone experienced this? They (mlb) use this barcode system . Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. Why would seller unnecessarily delay ticket delivery? Click here to read our full review for free and apply in just 2 minutes. I am furious! Here's what you need to know. We can't ask them to send tickets earlier than the date in your order details. In most cases, tickets arent issued until 24 hours before the event. Scan this QR code to download the app now. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I will never use this company again and warn everyone I know to do the same. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Did you find it helpful? No. I read the FAQ but don't understand it. StubHub will deduct a fee from tickets you manage to sell through its site. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Mobile app: If you fall into that camp, then you may be the type who budgets for concerts and sporting events. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. StubHub went on to collect both the buyers payment AND my charge for the ticket price. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. It is not in a seller's best interest to cause issues for a buyer at the same time. Use of this website signifies your agreement to our, Understanding your order's delivery status. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Called them and they said oh well, no refund. is there still hope i will get my ticket? I was unable to get tickets through Ticketmaster as it had sold out. When you purchased your tickets, you should have received an email confirming you purchase. Apple Wallet Tickets Not Tranferrable????? I paid about $150 per ticket, including fees. Wait for a StubHub representative to reach you. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. I'm with this person. They have nothing to do with it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. Yes All Rights Reserved. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Check out our pick for Best No Annual Fee Credit Card of 2023. Their customer service isn't much help either. How do I list my tickets as Side View only and not Side or Rear View? Fan rewards: MLB is partnered up with Stubhub's and is fully integrated with them. Sometimes, events don't go off as planned. Stubhub is a marketplace. We aim to provide readers with the most up-to-date information available about today's consumer products and services. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Unsubscribe at any time. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. After the switch, you will enter the email address you use to access the community in order to reset your password. Re: Tickets wont arrive until concert date. Original review: April 16, 2023. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. Seller Beware!!!! I still show an option to transfer tickets in Ticketmaster but not to sell. How long the refund will take to process. 24/7 customer support: Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Ticket was sold and then canceled in this 3 hour period. I was told 4/11 they escalated my payment and I would get it in 24 hours. After the switch, you will enter the email address you use to access the community in order to reset your password. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. Did you find it helpful? This company will not make things right, do not use this site. Be the first one to find this review helpful. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. You will enter your community username and new password and done! New to StubHub? I went on to lose both my original ticket value AND the charge to my account. Copyright 2018 - 2023 The Ascent. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full.

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