This is now three weeks of silence. So I could also get my MOT completed on the same day. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Companies can ask for reviews via automatic invitations. All rights reserved. I was regularly kept up-to-date with the progress of my service. No sales BS like usual dealers just honest upfront deal. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . Anyone can write a Trustpilot review. Best wishes,Customer Services. Your review is very important to us, as our goal is to deliver an outstanding customer experience. 08:54:04 Attack ad 'not racist', Starmer says Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. Neither yesterday or today did anyone ring me back. They think we customers ate stupid!! Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Customer Services, Simply excellent throughout. Your review is very important to us, as our goal is to deliver an outstanding customer experience. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Holly was a new member of the sales team & in our opinion a great credit to the company. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. They kept it overnight so they could listen to it cold start and fixed the problem that day. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Hi Anna,Thank you very much for 5* review! Sell your MINI quickly and easily at your nearest Stratstone MINI Centre. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. We value your feedback and take pride in providing the best possible customer service! Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Apparently car needed almost 3000 of work. Mercedes-Benz has given the A-Class a number of updates for 2023, which you can learn about in this video. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. In the Vehicles & Transportation category. His favourite MINI is the . Best wishes,Customer Services. I took the time to look through their website and choose a car nearly 40,000 . Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. I changed my mind several times of which I wanted. Voice your opinion today and hear what 115 customers have already said. I so appreciate it .. a very positive and reassuring experience. No, response. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Huge thanks to Ellie, initially, and lastly to Steve and Paul. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. his customer service was excellent. Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. Hi Dawn,Thank you very much for 5* review! It meant we could put the car through its paces under conditions pertinent to us. He showcased Stratstone Mini very favourably. Big thanks Jamie and co, you are doing things right. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Also helped with vehicle set up and installing My Mini app explaining everything clearly. Our news section provides the most recent automotive stories from the motoring world, Stratstone and the brand we proudly represent. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Anyone can write a Trustpilot review. Kindest regards.Customer Services. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! We value your feedback and take pride in providing the best possible customer service! Very happy with the overall experience. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Took just one week from first visit to home delivery. Took my Mini for its yearly service. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! I challenged this and have since just been ignored. Great customer service at Stratstone MINI Leeds. Customer Services, Simply excellent throughout. We use dedicated people and clever technology to safeguard our platform. Rang to book car in for emissions problem, fitted me in first thing next morning. Our family came to buy a used mini in the 12k range. I so appreciate it .. a very positive and reassuring experience. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Anyone can write a Trustpilot review. If you are searching for a MINI Specialist in Leeds to maintain your vehicle, then there is no one better to bring it to than an authorised retailer. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Customer Services. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Rang to book car in for emissions problem, fitted me in first thing next morning. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Scratched, tyres cracked, carbon fibre loose. Check out what 123 people have written so far, and share your own experience. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Centres from all over the country will be taking part in action that makes a difference to their local. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us! Lady very helpful on the phone. | Read 21-40 Reviews out of 110. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. The salesman was a very pleasant & helpful young man. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. I spoke to a female reception advisor who informed me that someone would ring me back. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Meet our Service Advisor, Ryan Alexander Pride. Contact the Ferrari Dealername and meet the Ferrari team. No one could find the fault except these guys. Here are 8 tips for writing great reviews. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Never call back never answer questions! Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Do you agree with Stratstone - MINI Leeds's 4-star rating? I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Discover the latest addition to BMW's range of M cars, the New M2. Nothing was too much trouble for him & that made the transaction a pleasant experience. | Read 41-60 Reviews out of 110. We never felt under pressure, and were offered a very reasonable price. I had an MOT, service and also had a new service plan set up. Exhaust was making a very strange noise. I would highly recommend this dealership if you are looking to buy a Mini. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Lovely courtesy car clean and well presented. Best wishes,Customer Services. Suggested companies are based on peoples browsing tendencies. We value your feedback and take pride in providing the best possible customer service! Got to give a special mention to Rhiannon. It goes against our guidelines to offer incentives for reviews. The branch is always available for any assistance that you may need. Gelderd Road, Leeds, West Yorkshire, LS12 6EG. For context, Elland Road, home of Leeds United, is located within walking distance. No one could find the fault except these guys. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK We are absolutely thrilled that you have rated us so highly! Very happy with the overall experience. Official MINI Retailer in Leeds. We also ensure all reviews are published without moderation. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Verification can help ensure real people write reviews about real companies. All you need to do is enter some basic details about your car, and then you can proceed with the sale at one of our retailers on a date that is convenient for you. I was given a courtesy car which helped me greatly. Hopefully Sytner will be a better experience. The MINI is loved by many and we are delighted to be able to offer a number of Approved Used MINI vehicles, through our network of 7 Stratstone MINI retailers. Very happy with the overall experience. Verification can help ensure real people write reviews about real companies. Michael went above and beyond to make sure I was happy. Do you agree with Stratstone - MINI Leeds's 4-star rating? We also ensure all reviews are published without moderation. Stratstone Mini Leeds is open Monday-Saturday 09:00-18:00 and Sunday 11:00-17:00. I was regularly kept up-to-date with the progress of my service. Total incompetence. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Technician provide a very comprehensive report and video. Discover Stratstone. Anyone can write a Trustpilot review. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Charged 150 for a diagnostic report. We also ensure all reviews are published without moderation. Hello Phill,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Wouldnt it be good to know your servicing costs are comprehensively covered? Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. We strive to create the most competitive deals on new MINI models and we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. The car is gorgeous and the service was second to none! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Will definitely get my next bmw from here ! Its Thurdsday.Left several messages. Communication skills were top drawer. 2023 Trustpilot A/S. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Occasionally we will send out newsletters promoting our offers and discounts. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Hi,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Nothing was too much trouble for him & that made the transaction a pleasant experience. Exclusive retail offers across the range. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Friendly and helpful staff that go over and above for their customers. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. I will never use Stratstone Mini again. Travelled to dealership to collect car and handover was seamless. We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. I was given a courtesy car which helped me greatly. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. A refreshing experience in car buying! She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Very knowledable reception staff took very good care of me. MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Hi Anna,Thank you very much for 5* review! He showcased Stratstone Mini very favourably. . Browse our exclusive offers across the entire range of new MINI models. Do not go to stratstone hull bmw!! Thanks again!Customer Services. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Just had the first service on a second hand car I bought last year from Strastone. Verification can help ensure real people write reviews about real companies. Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. We are absolutely thrilled that you have rated us so highly! Although the team were very busy Paul managed to successfully juggle ourselves and other customers by listening to our needs and arranging a test drive of a car meeting those whilst he dealt with other customers. Find out how we combat fake reviews. Bought a replacement key for almost 200. Would 100% recommend this dealership. Brought a car!! Thanks again! Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. . Very knowledable reception staff took very good care of me. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We use dedicated people and clever technology to safeguard our platform. Here are 8 tips for writing great reviews. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Lady very helpful on the phone. Thanks again!Customer Services. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. We also ensure all reviews are published without moderation. We also ensure all reviews are published without moderation. Date of experience: 14 July 2022. We are absolutely thrilled that you have rated us so highly! I was dealt with by Ellie who was excellent and the whole process went smoothly. Thank you for taking the time to leave us your rating!Customer Services. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. I was regularly kept up-to-date with the progress of my service. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Jamie at service reception desk very helpful too.

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