Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. <>stream The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. "He wouldn't tell me what the complaints were or who made them. the best way to lodge a complaint or a request for service (which is via our website). Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Opinion. To make sure you're up to date with all the news, SIGN UP HERE. 10 0 obj Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. ABN: 11 236 901 601 If a member of the public wishes to observe, or listen in to, an electronic hearing, please contact the Chambers of the presiding Judge or Registrar via email by 8.30am on the morning of the hearing. HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Part 1: What is unreasonable conduct by a complainant? Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. endstream HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. David Crosbie. Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us. If you look objectively at the process they (ratepayers) would be shocked at what went on. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Not to be confused with customer requests, complaints tell us about customer dissatisfaction with either. council@pmhc.nsw.gov.au Mail Reach us by posted mail. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. Depending on the complaint, the . %PDF-1.7 PO Box 84, Port Macquarie NSW 2444. breaking and regular headlines newsletters, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Customer Service. Read our Privacy Policy. asbestos, chemicals in water). Complaints can: increase the chance of getting a better outcome help others in similar situations Email Send us an email and we'll get back to you as soon as possible. We care about the protection of your data. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. And it has raised the ire of some councillors who question the validity of the process and the intent of the complainants. 4 talking about this. In 2018 there were two and in 2019, 14 complaints were lodged. /Root 9 0 R Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. We review the information you give us and decide what action to take. endobj And you have a right to complain to the Ombudsman if that doesn't happen. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. Your digital subscription includes access to content from all our websites in your region. Two arrested during investigation into Gordon Street hit-and-run crash. all the different ways you can get in touch with us. Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. Send an email to council@pmhc.nsw.gov.au ; or Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. A step-by-step guide to making a complaint. % endstream 9 Laurie Street Laurieton NSW 2443. Your feedback should be received no later than Friday 20 November 2020. Sign up for our newsletter to stay up to date. <> $1000 a week is spent on this rubbish.". endobj We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. asbestos, chemicals in water) Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. Photo: File IT was a $64,000 question that amounted to nothing. If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. 17 Burrawan Street Port Macquarie NSW 2444. Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. "A lot of time, effort and expense goes into investigating these complaints but the reality is the investigation often results in very little action taken. Please enable JavaScript in your browser's settings and refresh the page. Nobody has come back and told me the result of that. endobj See our latest news, follow us on Facebook, Instagram, Twitter, YouTube or subscribe to one of our newsletters. Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. A statement issued by Bellingen Shire Council confirmed this had been an administrative error. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. 12 0 obj Ruby Pascoe. <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> There are many benefits of making a complaint and telling someone about your problem. Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. endstream One of them was justified to the extent it has been referred to someone else, one was knocked out at the beginning and 12 more have been investigated and found there was nothing to them," Cr Intemann said. There were 14 complaints in 2018 costing Port Macquarie-Hastings Council $51,000 in investigation fees. MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. endobj /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] Find us at one of our customer service centres. "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. Calls received outside of business hours are diverted to our after hours call centre. 14 0 obj Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. We can help you make a complaint. Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. If we can't handle your complaint, we'll tell you who can help. PO Box 84, Port Macquarie NSW 2444. "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. Port Macquarie NSW 2444. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Hearings can be observed by any member of the public. We pay our respects to the people, the cultures and the elders, past, present and emerging. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. I don't know who lodged them (the complaints) or what is going on. 8 0 obj Our journalists work hard to provide local, up-to-date news to the community. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. <>stream The Port News has been at the heart of its community for more than 135 years. Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V Contact us for any help on browser support. "What I think is shocking and disgraceful is the process. Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. Council's around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. Read our Privacy Policy. A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. A Byabarra farmer has taken his complaints against Port Macquarie-Hastings Council's handling of its unsealed road network to the Independent Commission Against Corruption (ICAC). Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. "These 14 complaints have cost us (council) $51,000. /Info 6 0 R College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Home - Port Macquarie Hastings Council - Logo. Port Macquarie court list. Compare Port Macquarie with: Do you live in Port Macquarie? Police appeal for . Some content on this page may not display correctly. the best way to lodge a complaint or a request for service (which is via our website). Add data for Port Macquarie. "After that, I got a five page rambling document that was a record of the matter. If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au endstream 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms.

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