This company gets 5 stars because they provided excellent customer service to my family and I. I mostly dealt with Amanda who I cannot recommend enough, and also Raymond! Never let any company tell you that you arent entitled to a refund for any reason. I am on a fixed income of social security and this is a financial hardship for me. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They were very caring and handled the process beautifully. The form need to be completed with accurately with the proper spelling of names and places. She called my mom, my father. They even helped me to know what to tell my family when it's my time to be cared for. There has been NO call from them and NO record of any calls from them. Great company!!! As a matter of policy, BBB does not endorse any product, service or business. Cremation Coupon & Promo Codes 0 Offers Available When you buy through links on RetailMeNot we may earn a commission. Highly recommend!! They were there. It was apparently only the submission of a complaint to the BBB that finally got this done. We created a strict set of procedures to ensure that I was very impressed by his calmness and his concern for my well-being, and the disposition of my wife's ashes. Thank you, Amanda Ackerman, Corrine and the rest of the staff, so much for making such a difficult time much easier! No one picks up the phone or calls you back. Thank You For Choosing CSA In order to process your order, you must complete the following forms: Complete Forms Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Marie is very helpful and also kind. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve. The contract was for approximately $1600.00. John ** of National Cremation and Burial Society was very patient with me during the processing of my wife's body. From my initial inquiry several years ago to the moment when service was needed, I received answers to all of my questions, immediate follow-up with documentation, and courteous, caring, and continuous communication. We have called and emailed the office on numerous occasions and have been told by ******************* and **************************** that they agree and accept our cancellation and promise that action will be forthcoming. Despite my proof of legal Trustee responsibility, she refused to give me the receipt for the cremation my sister had paid. I highly recommend Cremation Society of America and will use them again in the future. Hi, Clay. The Erickson family would like to thank all the folks at Cremation Society of America and especially Amanda and Corinne for their professionalism and their deepest care with our mom. Her name is Amanda. The complainant understood. Because it is a legal document and will be filed with the state of Florida. National Cremation Society contacted the complainant via telephone to provide a resolution to her concern. I am Gaspare's spouse Kathryn. National Cremation Servicealways strives to provide the utmost in service and customer satisfaction to each family we serve. Everyone that I dealt with at National Cremation was professional and compassionate. I guess when all you care about is the bottom line, this is what you get. Today, the word "society" is part of the names of some cremation providers that do simple cremations without services like viewings or memorials. Member benefits include professional cremation education, crematory operator certification . Plenty of time to update your marketing lists. After all was send and done Terry called and left a message and she called me Sharie instead of Sheila and again, called my mother, my father. See details. The complainant has received the return label and understands that the refund will be honored once the merchandise is returned. If these people won't even take the time, care, and consideration to remove deceased individuals from their mailing list I can't imagine how they actually take care of your loved one. National Cremation Service has fully removed the contact provided by the complainant, as requested. Simone ** is very professional and kind. Her name is Brenda **. Neptune Society spoke with the complainant again to remind the complainant where we stand in regards to her complaint. Frances is (feminine) and Francis is (male). May God bless you and stay healthy. We think nothing of arranging for travel insurance to protect your investment in flights, hotel rooms and services. Trident is known for both its affordability and ease as well as its . They really helped us navigate during a really difficult time. National Cremation & Burial Society always strives to provide the utmost in service and customer satisfaction to each family we serve. How do I know I can trust these reviews about National Cremation? Please let them at National Cremation that I truly appreciated their help at tough time. I called numerous times and finally receive a voice mail back from *****, saying he is straightening it out (btw that was on 5/27and it is now 7/5). Simple Cremation $725.00 Add to cart Online arrangements Professional services of licensed Funeral Directors and Staff Transfer of loved one into our care Cremation at our own cremation facility by our Cremation Specialists Cremation Containers to be Selected by Family File Death Certificate Discounted prices with completed arrangements online. National Cremation Society has contacted the complainant directly to provide a solution to his concern. Now, almost 6 weeks later we are still waiting for the mailing label and the reversal of the credit card charge. There are times when we need someone else to help and guide us. All Rights Reserved. During a difficult time Amanda and Corrine guided us step by step in making final arrangements when my brother-in-law passed away unexpectedly. When we put our mother into Hospice Care, we started making arrangements. I highly recommend Cremation Society of America. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Contact us today or visit our website to learn more about our cremation & burial services. I then called back many, many times to say, I want a refund, they falsely represented who they were and the follow-through is horrible. National Cremation has been offering premium cremation & burial services since 1973. . 140 customer reviews of Cremation Society of America. I did call later that evening I talked to someone in Florida office and was told that I should have called them first. This Review reflects national complaint activity. Everything you need for Cremation and Disposition at one price. You Have Many Delivery Options for Cremains, Industry leading Online Arrangement System Cremation Simplified, 24/7 Help of Licensed Funeral Director and/or Cremation Specialist, Obtain required authorizations and permits prior to cremation, Filing of necessary paperwork for Death Certificate, Alert Social Security of Loved Ones passing, Free USPS Priority Mail Express (PME) with tracking information, Pre-Plan for either Near or Distant future, Optional Reliant Travel Protection to provide 100% Peace of Mind, Pay in full or over 12 months interest free. I did leave her an informative email on the spelling of my mother's name. National Cremation can help you prepay for cremation. National Cremation takes care of cremation services for veterans. Asked who to pick his remains up. My error. There is not enough room to type everything that went wrong. These filthy, ghoulish monsters are targeting my family member by name with unsolicited, unwanted mailings that unprofessionally and shadily fail to give the name of the business--I reverse-searched the return address to determine what it is. But no-one ever mentioned that, or would a knowledge it. Search for other Funeral Directors in Hollywood on The Real Yellow Pages. On September 22, 2022 I called the Neptune Society of ******************** and talked to a ******************* regarding buying two cremation packages asking for the basic package which I thought I purchased. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Not Happy with Current Cremation Provider? Send me my Free copy of the Book The Truth About Cremation, The secrets they don't want you to know. The service was convenient and straight forward, the Urn that was provide as part of the package is beautiful. I called Terry and she said, yet again, that they had picked up my father's body. I would not want my loved ones going through what I am now at a stressful time of our passing. I have never received a call from them. All-in-all, I was very pleased with my experience. Being a 100% disabled Vietnam Veteran, I'm here to tell you, they could care less about you. The refund has been honored and provided back to the complainant. Guess what's in the mail today? There is no need to see them in person. And by your lack of empathy and attention to detail on a simple act of updating marketing names all you are proving is that you aren't a reputable company and solely exist to profit off of people's grief. From the first I was pointing out the contract number and the number on the wallet card were different. In addition, we own our private crematory so that your loved . Also, this approach eliminates. At this point I would like all the money that was automatically withdrawn from my Wells Fargo checking account returned to me. I can't state enough how HORRIBLE the so-called customer service is. Well the hospital ended up calling them when I told them not to and they came to pick up my mother's body. I definitely wasn't this king clearly she. Receive consistent support through our daily email to help you cope, heal, and grieve. They took care of everything. We have caller ID, callnotes, voicemail, and NO, you LIARS, our voicemail box is NOT "full" as you FALSELY report to the BBB. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB is here to help. National Cremation was founded in 1973, and since then they've served over 160k families in their hour of need. (State fees additional - around $35 to $45) Since 1973 thousands of satisfied families have used California Cremation Society to find the answers, help and savings they desire during this difficult time. National Cremation & Burial Society always strives to provide the utmost in service and customer satisfaction to each family we serve. 6281 Taft St Hollywood FL 33024 (954) 965-1636. We have no idea how they associated his father with our address, as he lived in another state, or why they sent this, but what a terrible thing to receive in the mail. Proud to offer Direct Cremation Services in all South Florida counties including the cities of Miami, Hollywood, Fort Lauderdale, and West Palm Beach. To be able to help you speak to American Cremation Society or if you need the address for the purpose of American Cremation . If you want to know the truth, check the postmark on the cancellation letter. CANA members believe that cremation is preparation for memorialization. National Cremation Society has contacted the complainant to provide confirmation of the removal of the contact that they provided. I followed up with Mr ***** on Feb.26,2022 to see what was happenning. Arrange a Cremation Online In just a few easy steps, plan and pay for your cremation arrangements. Between the two of them, they made what was a very difficult situation into a more comforting one and assured us that mom was in good hands. Note that complaint text that is displayed might not represent all complaints filed with BBB. Thousands of families trust CSA to provide care and expertise when they need it most. Thats why at CSA, we make the process as easy as possible. They also mentioned transferring my husband's body to ****sboro to a company of there's which is about an hour away from my home. BBB Business Profiles are subject to change at any time. Pre-Planning a direct cremation includes every item in the Direct Cremation Package, but with these added benefits: document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); In the State of Florida, pre-arranged cremation services are 100% refundable. The Pricing was extremely reasonable. What I experienced was professional, thoughtful and sensitive. This is a cease and desist notification. Our large service area reaches ten counties across Washington State and owning our own crematory allows our prices to be the lowest in the state. Enjoy reading our tips and recommendations. The National Cremation Society has helped over 160,000 families honor their loved ones. Such a terrible thing for this company to be doing. Neptune Society charges $1,950 for its cremation services. Arrange online with our simple cremation process for immediate need and pre-planning. Corinne and Amanda were both professional and courteous during the process of my mothers cremation. On Jan. 21, 2022, I canceled my burial contract with National Cremation Society, in writing and delivered it to the Oviedo office in person. In just a few easy steps, plan and pay for your cremation arrangements. I have no contact or even know who that company is.I contacted ******************* but have not heard back ************ I just need help to get something moving and resolve this.Contract # ***************************** ************ Contract # ************************* ************. They're the oldest cremation services provider in the United States, and they pride themselves on helping families no matter where they are in the cremation process. Amanda was kind, her communications were sensitive and always on point. It was founded in 1973. God Bless you all and thank you. All of the decisions are done online. National Cremation Society always strives to provide the utmost in service and customer satisfaction to each. I have already recommended your company to several people. My husband passed away June 3 2022. Thanks. She had no idea who I was when she called back even though she had sent me an email and spoke with me extensively. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Some National Cremation sites offer burial services as well. Prospect | (847) 577-65051030 E. Northwest Hwy., Suite 100, Mt. Prepaying service: 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They Answered all questions, took all calls, responded to all emails. I told her that they were not to have called them and that I was going with another company. For two years I've received marketing flyers addressed to my deceased mother. Website. Our content is intended to be used for general information purposes only. 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